topic Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel in Android TV

XD7005 video stops when switching to a Dolby Digital Plus sound channel

rinysti — Sat, 05 Oct 2019 08:24:26 GMT

Hi,

I'm using a 55XD7005 with a HT-XF9000 connected through HDMI3 (ARC) via High Speed HDMI cable.

The problem is, when I'm playing a movie through the built-in Video app and switching to a DD+ audio source, the video playback is stopped with no sound or picture at all.

The problem came first with the latest available firmware update.

Please advice!

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

Sean_Mc — Tue, 08 Oct 2019 10:31:48 GMT

Hi there,

Have you tried resetting your TV? More details on how to perform this here.

Best wishes,

Sean

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

rinysti — Tue, 08 Oct 2019 19:08:40 GMT

Hi Sean,

Yes, I already tried to factory reset the TV.

Regards,

Richárd

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

Sean_Mc — Wed, 09 Oct 2019 09:15:56 GMT

Hi Richárd,

I'm looking into this and will update the thread when I have a solution.

Best wishes,

Sean

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

The_Black_Rose — Fri, 11 Oct 2019 16:22:18 GMT

Hi Rinysti,

Could you try connecting to a different network? Like a Mobile HotSpot for example?

Cheers,
The_Black_Rose

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

rinysti — Sat, 12 Oct 2019 08:04:51 GMT

Hi,

I've connected to a mobile hotspot, but it did not made any difference. The movie stops when switching audio from DD 5.1 to a DD+ 7.1. When switching back, it continous to play.

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

Win_88 — Fri, 18 Oct 2019 16:44:19 GMT

Hi rinysti

Does this happen when watching content from any other source?

If I'm not mistaken, since the issue happens with the video app, this means you're playing content from a USB device. Have you tried a different USB (device/port) as well as different files and formats?

Win_88

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

rinysti — Fri, 18 Oct 2019 19:14:46 GMT

Hi,

I've tried playing content over DLNA and USB HDD as well. The same issue happens. I've only tried videos packed with MKV (hevc and dd+).

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

royabrown2 — Sat, 19 Oct 2019 08:54:56 GMT

@rinysti

Try it again, as a test, with the ARC cable disconnected, so the sound only comes through the TV.

Does the video stop? Does the sound play?

My working hypothesis is that you are trying to stuff Atmos down an ARC channel, and you need eARC-compatible equipment at both ends of the HDMI cable (which may itself need upgrading for eARC) if you want this supported.

Perhaps the TV and the AV device are trying to negotiate a less demanding audio passthrough, and failing?

But the test of not using the AV will be illuminating.

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

The_Black_Rose — Mon, 21 Oct 2019 14:39:10 GMT

Hi Rinysti,

I totally agree with Royabrown2. Let us know if the same thing happens from the internal TV speakers.

Cheers,
The_Black_Rose

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

rinysti — Mon, 21 Oct 2019 18:27:14 GMT

Hi,

I tried without the Soundbar and the same happened. The video stops playing when swithcing aoudio to DD+.

Looks like the previous TV update broke the DTS, but the DD+ was working and with the latest update fixed the DTS but broke the DD+.

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

The_Black_Rose — Thu, 24 Oct 2019 17:01:33 GMT

Hi Rinysti,

Have you tried clearing the cached data?

Press Home - Settings - Storage and reset - Internal storage - Clear cached data - Yes.

Cheers,
The_Black_Rose

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

rinysti — Thu, 24 Oct 2019 17:55:46 GMT

Hi,

I tried to clear the cach now, but it did not helped.

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

Win_88 — Thu, 31 Oct 2019 17:40:19 GMT

Hi there,

Have you tried resetting the TV?

You can find the steps here: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xd7005/articles/00122829

Win_88

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

rinysti — Thu, 31 Oct 2019 19:56:49 GMT

Hi,

Yes, I already tried it, multiple times.

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

The_Black_Rose — Mon, 04 Nov 2019 17:38:23 GMT

Hi Rinysti,

I'll try passing this one to Sony. Hopefully they'll get in touch with you soon.

Cheers,
The_Black_Rose

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

rinysti — Mon, 04 Nov 2019 19:01:24 GMT

Okay, thanks!

Re: XD7005 video stops when switching to a Dolby Digital Plus sound channel

The_Black_Rose — Wed, 06 Nov 2019 11:45:01 GMT

Hi Rinysti,

I hope this will be resolved soon.

Cheers,
The_Black_Rose