topic Rif.: Built In WiFi problem in Android TV

Built In WiFi problem

DizzyPippa — Sun, 03 Mar 2019 16:43:48 GMT

I have a Sony Bravia 55xe8396b TV bought just over a year ago and suddenly seem to be having a major issue with the WiFi on it.

Since getting the TV we've had multiple occasions where the WiFi has dropped and we've been unable to reconnect at the time, however usually a few days later the issue has sorted itself and we've been able to continue as usual. About 4 months ago, I reset the internet connection with the TV to the WPS setting and since then we've had no problems at all.

Until Thursday, I went to watch Netflix and got a message to say the TV wasn't connected to the internet. When I went back to the home screen and to the settings, I noticed the WiFi button was in the off position. I tried to turn it back on but it keeps flicking straight back to the off position.

I'm now in the process of factory resetting the TV to see if that helps, but for a TV a little over a year old, we didn't anticipate having these problems. A quick google search shows that a lot of people have issues with the internet connection on Sony TVs, so I think this might be our last one if we can't rectify the issue.

Has anyone else had this same issue or something similar? I'm not sure what else to try!

Rif.: Built In WiFi problem

Marino.Manolo — Sun, 03 Mar 2019 16:54:23 GMT

It is still an Operating System ... Before restoring try to restart Android TV by holding down the Power button on the remote control...

Manolo

Rif.: Built In WiFi problem

DizzyPippa — Sun, 03 Mar 2019 17:49:04 GMT

Thanks Marino, I gave that a try and it worked!

Rif.: Built In WiFi problem

Marino.Manolo — Sun, 03 Mar 2019 18:25:56 GMT

It was a pleasure.

Manolo

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suzie75 — Fri, 03 Apr 2020 11:08:34 GMT

I have tried the hard reset a few times now but every few days it loses my WIFI connection. WIFI is definitely working and no drop outs! It's really annoying as have to type in the password nearly every day! It has been happening for about a month or so now since the last update.

Rif.: Built In WiFi problem

glynnl4umb — Mon, 06 Apr 2020 18:45:49 GMT

Same here. Have xf9005 and problem started a few days ago. INFURIATING!

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mhaselden — Fri, 10 Apr 2020 11:49:11 GMT

My xf9005 wifi turns off overnight.

Wifi slider is off off in settings and won't restart unless you reboot the tv. Off and on does not resolve.

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Falcon53 — Sun, 12 Apr 2020 13:46:11 GMT

Ditto, this hasn't been resolved & is still happening. Putting TV into standby overnight, then turning on the next day. The WiFi not connected message returns, so a soft reset isn't really the answer.

I hope the Sony developers read these threads, because it's a complete faff manually fixing this daily.

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mhaselden — Sun, 12 Apr 2020 14:07:41 GMT

How many people on this thread have a BT home hub?

I set my IPv4 lease time to one day and then powered off the tv and then removed the device (tv) from the router.

Then powered off and on the router , and powered on the tv.

Did this in the evening when we are all likely to be watching the tv, so the lease gets renewed when the tv is on, rather than in standby overnight. No issue this morning, but what I say maybe a load of @@@@@ and I just got lucky 😜

Sent from my iPad

Rif.: Built In WiFi problem

glynnl4umb — Tue, 14 Apr 2020 10:24:49 GMT

BT Smart Hub. Problem only started a coupe of weeks ago and is infuriating.

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mhaselden — Tue, 14 Apr 2020 11:39:49 GMT

Maybe its an Android issue, as some Android components get updated in the
back round if you allow them to. The Android System WebView component had
an update on the 31st March 2020. Is this when the issue started for most
people? Would be interesting so see if you could roll this back if so?
Sorry, just thinking out loud.
So, who had this issue before 31st March??

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glynnl4umb — Tue, 14 Apr 2020 11:56:49 GMT

Sounds about right for when problem started for me. Are you listening, Sony?

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suzie75 — Tue, 14 Apr 2020 12:14:49 GMT

Perhaps Sony has fixed the issue as i have not had the issue now for about a week. It definitely started after the update and the update also removed some third party apps that I had installed! I had to reinstall them.

Sent from my iPhone

Rif.: Built In WiFi problem

glynnl4umb — Tue, 14 Apr 2020 12:21:49 GMT

No such luck. Same problem this morning. Am in email correspondence with a
Sony tech expert but, short of factory reset, he's yet to come up with
anything!

Rif.: Built In WiFi problem

rooobb — Tue, 14 Apr 2020 17:18:53 GMT

@glynnl4umb ha scritto:
Sounds about right for when problem started for me. Are you listening, Sony?

It doesn't seem that Sony is the publisher of Android Web view component, am i right?

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glynnl4umb — Tue, 14 Apr 2020 17:45:49 GMT

No idea. You're the Tech!

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rooobb — Tue, 14 Apr 2020 17:49:55 GMT

I pay for my tv as much as you do, sorry

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glynnl4umb — Tue, 14 Apr 2020 18:26:49 GMT

Sorry, didn't mean to be so curt. Thought you were a moderator. I'm really
fed up with this and waiting for a response from Sony! Strange thing is, it
tells me WiFi not connected but has no effect whatsoever on me viewing
Netflix etc (apart from the annoying notification!!).

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rooobb — Tue, 14 Apr 2020 18:39:31 GMT

Don't worry I'm used to and I was curt my self (didn't even know this word before btw )

If you get this message while still connected it could be due to router briefly disconnecting the line but non enough to consume the buffer you have.... You may want to check which kind of router you have and try disabling IPv6 if it is possible on it...

Rif.: Built In WiFi problem

suzie75 — Tue, 14 Apr 2020 18:41:49 GMT

No worries. Hadn’t noticed that I could still access content, just found the message very annoying. I’ve had many TVs from Sony, I like this one but it has a lot of bugs!!

Sent from my iPhone