topic Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0 in C Series

MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

ivanmontesino — Wed, 28 Dec 2016 11:32:13 GMT

Hello I have a brand new Xperia C4 and installed using WIFI, as requested by the initialization and 1st configuration steps process to Android 6.0 with July 2016 update (a thousand MegaBytes size more or less) and around 20-30 minutes upgrade.

After that the System update menu showed several Sony APPs updates for installation which I did it succesfully.

This ended up in a final small system update called Memory APP Update v1.1.A.0.1 (1.3MB in size) that fails to install .

I have contacted Sony Local online Chat support in my country and after a couple of suggestions I was redirected here to find a solution.

Their suggestion was to go to APPLICATIONS and find the system app called "Update Service" and delete Data and or Cache but unfortunatelly this did not work since both buttons are not active and nor DATa nor CACHE seems to be eraseable.

Second suggestion is to load Sony Companion on a PC and try to install this update using the PC and USB connection to my mobile. I have not been able to test this because I am really concerned about this issue possibly hiding a more complex problem that could end up in more severe problems.

I have seen in the forums and several blogs that this maintenance update 1.1.A.0.1 seems to be causing battery heating and quick exhaustion of battery charges or life....

The third and final suggestion of the support team at the online chat was to "do nothing, and just wait for next maintenance update or operating system upgrade that will maybe get rid of this small 1.1.A.0.1 update" with the argument that they do not have any info of this update or of any general related or pervasive problem against this update so they can do nothing for me except redirecting me to this forum which -they say- is monitoried by Sony developpers.

I asked them to open a new defect or ticket related to this problem but they refused and insisted that the only way I could go is here to ask here for a solution .

Is that true? I am able to provide more info on the problem but would like to know a bit more about the real cause and nature of the problem, or where I could go and check for the installation log of the update that fails because only a generic error and message appears : " Update failed, could not be installed" (this has been translated from spanish (which is the language I have).

Waiting for any info or pointer related to this , and for an official answer on to what to do or not to do in order to get rid of the problem of the problem or work-around it.

regards and thanks in advance.

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

Uliwooly — Wed, 28 Dec 2016 18:11:26 GMT

@imontesino

You should follow their advice and use XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

NandoUY — Wed, 28 Dec 2016 19:48:01 GMT

I have exactly the same problem with my xperia Z2, and I also use it in spanish

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

Uliwooly — Wed, 28 Dec 2016 20:13:37 GMT

@NandoUY

Could you elaborate? what's the issue, what have you done so far?

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

MarlonUk1 — Wed, 28 Dec 2016 23:48:32 GMT

@imontesino, hi, can you try again to install the update in other time, based on my experience sometimes the updates won't get through during peak hours and or would be installed only as long as other updates are installed like system apps (what new)

I don't know if it is possible but can you install the update while you are on safe mode?

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

ivanmontesino — Mon, 02 Jan 2017 14:39:12 GMT

Hi Nando,

what I did is to install the sony system update proposed which brings it to Android v 6.0 . Now the Xperia C4,

I have been able to reproduce the exact same problem with a different Xperia C4 also brand new.

Please Sony developpers and technicians out there that may be following this forum, what can I do, the support specialists at the online chat did not bring me a solution and keep pointing me at posting my problem here in this forum.

Any other help from any one?

thanks in advance

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

ivanmontesino — Mon, 02 Jan 2017 14:44:21 GMT

Thank you uliwooly!

Can you please elaborate a little more and be more precise? Which one advice?

I did use Xperia Companion and could install the latest system update which brings the system to android 6.0 (from 5.1) but after that Xperia Companion says that the device is up to date but in the phone itself a new update is shown available for the system APP called Momory APP UPDATE v 1.1.A.0.1 (1.3MB size) and is imposible to install. (keeps failing at every and all attempt not giving any clue in the error message as to why this is failing.

The problem is reproducible and I have it now in a second Xperia C4.

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

Angeldping — Thu, 16 Feb 2017 01:38:48 GMT

Am experiencing the same, but in my case Z3 compact with English (U. S.) after updating from Android 5.1.1 to 6.0.1 via OTA Updates (3 times until "congratulations your phone is up to date") the described version of memory application 1.1.A.0.1 failed to install at anytime through wifi or data plan

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

murock — Tue, 14 Mar 2017 14:10:51 GMT

I have the same issue with my Xperia C4. Should you get any little piece of solution for this problem, please let me know

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

JSMastropiero — Mon, 24 Apr 2017 02:35:50 GMT

I have the exact same issue in my Z3 D6603. Erasing cache and data didn't resolve the problem. I've resisted until now to upgrade to Marshmallow to avoid this kind of things, I wonder if any of you found a solution yet, as the original post is 4 months old...

Thanks

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

JSMastropiero — Mon, 24 Apr 2017 04:20:35 GMT

Well it took me over 2 hours but I solved it.

The thing is, I believe, a mismatch between the update version of the "Memory" app and the version already installed. So I searched for it in the Applications list (it's called like that, "Memory") and proceeded to uninstall updates (in the menu from the right-up corner). When successful, I tried the update again from the update center and voilá!

Hope it's the same solution to the rest of you.

Cheers

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

gsfak — Sat, 29 Apr 2017 15:51:28 GMT

Thank you so very much! The solution you proposed worked fine!

Can't install update

S87 — Mon, 08 May 2017 12:40:02 GMT

Memory apps update can't install

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

kostxatz — Wed, 07 Jun 2017 13:02:20 GMT

It worked for me too.

Thank you!

Memory app cant update

Miigue — Fri, 14 Jul 2017 12:35:40 GMT

Memory app cant update

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

GUARO18 — Sun, 20 Aug 2017 01:23:16 GMT

Translation via Google translate:

Excellent solution, it worked very well on my M5 E5606, thank you very much

~~Excelente solución, me funcionó muy bien en mi M5 E5606, muchas gracias~~

Unable to install Memory App Update

VengencexD — Wed, 06 Sep 2017 12:13:33 GMT

I'm using an Xperia M5 (E5653) and I am not able to update only this software. I'm wondering if anyone else is facing the same problem, and if thete is a solution to this.

How can i update android 6.0.1 model no. 6633 memory app

Momodou — Sat, 09 Dec 2017 11:48:58 GMT

How can i update android 6.0.1 model no. 6633 memory app is kept saying unable to install after downloading the memory app

Re: MEMORY APP UPDATE 1.1.A.0.1 pending update impossible to install in Android 6.0

Bisht1982 — Sat, 03 Feb 2018 15:57:07 GMT

I have been facing the same issue and sony support center has no answer and if you find any solution then plz reply,,,

Memory app update does not installed and phone sometimes it glitches.

098765 — Sun, 25 Mar 2018 11:45:04 GMT

I have an app from what new I.e., memory app update even after downloading it wouldn't installed, what do u suggest to get it done installing and also the phones at times it glitches what is the cause that it happens like that... Please suggest some ideas that would solved it.