topic Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual) in C Series

SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

xC5U — Tue, 04 Oct 2016 11:58:25 GMT

Hi everyone,

I recently updated my Xperia C5 Ultra Dual to Android 6.0 and since then I can see the SD card and the phone memory if i connect to the PC via Xperia Companion but once I try to open any folder to view the contents I cannot access anything.Sometimes it will show the folders with their names other times the folders show as 'Local Disc' on my PC screen.

Even worse is i can't copy or paste anything from my phone (including the SD) to my PC at all(or the reverse).I have a 32GB SD card.

Someone please help me,it will be hugely appreciated.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

xC5U — Thu, 06 Oct 2016 05:54:41 GMT

Somebody help me,please?

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

YoGem — Sun, 09 Oct 2016 21:22:58 GMT

xCU plug your phone via USB, then go in settings and tap the magnifying glass, type USB and then tap on USB mode, there you can select multiple ways to use USB. MTP is for Xperia XC, you will have to select, if I recall correctly, storage mode. The you will be able to see content of the SD card when plugged to your computer via USB.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

DaveID1 — Sat, 15 Oct 2016 03:58:05 GMT

My problem is different, SD card always removed randomly. The error message is SanDisk SD card unexpectedly r.. in notification tray. Please help, this happens after i upgraded to marsmallow ONLY.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

xC5U — Sat, 15 Oct 2016 04:03:31 GMT

Mine still doesn't work properly. @daveld1 you could try format it and see whether anything improves after that.

I have even considered going back to 5.1 now.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

Tanveer291 — Tue, 18 Oct 2016 17:19:07 GMT

Phone C5 Ultra lags a lot with Marshmallow. Uses a lots of memory, camera quality has diminished badly, not getting quality pics like earlier like with 5.1. I bought this phone for its known camera quality, but the Marshmallow update has broken my heart. I don't know how to get 5.1 back in C5 Ultra, please if anyone can help me.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

Nirai6 — Wed, 19 Oct 2016 06:28:37 GMT

My phone doesnt lag at all. It works perfectly fine. But the camera quality was lot better in 5.1. I think Sony service center may downgrade the phone to 5.1.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

xC5U — Wed, 19 Oct 2016 06:36:07 GMT

Mine doesn't lag and the battery life is much better but that memory access issue won't go away,i formatted it,factory reset the phone,nothing changes.

Maybe Sony need to bring an update to solve these seemingly random bugs.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

xC5U — Wed, 19 Oct 2016 06:47:28 GMT

Hi YoGem,

The options pop up once i plug the phone in and i select MTP but nothing changes.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

Pipoy — Thu, 20 Oct 2016 11:30:24 GMT

Mine have the very same issue after upgrading to Android 6.0 marshmallow this morning. My SD card has become useless, most of my apps were installed on it.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

Tiyoyster — Thu, 27 Oct 2016 13:24:28 GMT

It is the very same issue that haapened to my C5 Ultra dual after the M upgrade, camera seems slow as well and not that detailed as was before with Lollipop. But the biggest pain is my 32gb SanDisk SD card is being ejected for some reason, where most of my apps are ...Cmon Sony surely you made your due diligence in testing this before rolling it out...

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

xC5U — Thu, 27 Oct 2016 13:41:50 GMT

Tiy Oyster .

Or maybe we should just get smaller SD cards then,maybe 16GB?

They probably didn't try it,i got a small update later and i was so eager to try it but it didnt fix anything at all.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

elaine18 — Mon, 31 Oct 2016 07:37:54 GMT

xC5U hi even you use 16gb its still the same, cause i was having the same problem with yours and my memory card is 16gb only.

This is not good, yah? we need to find solution for this.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

xC5U — Mon, 31 Oct 2016 07:47:24 GMT

Not good at all Elaine , nobody at Sony seems to be doing anything about this either.
I feel like taking out the memory card altogether

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

KururuT — Mon, 31 Oct 2016 11:05:54 GMT

my sdcard keep error and i try to restart my phone sdcard can working in few second there well pop out SDcard error = =

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

elaine18 — Mon, 31 Oct 2016 11:57:47 GMT

xC5U yeah this is not good. Actually I removed my SD Card on my phone because its useless and now I cannot downloads songs and other because the internal storage was not enough.

SONY should do something with this. Atleast advise us what to do or what.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

KururuT — Tue, 01 Nov 2016 07:11:28 GMT

i have go sony service center ask about after update android 6.0 SDcard keep error problem. there have test put new sdcard in my phone no have error problem there told me try use new SDcard ! i think is brand sandisk SDcard can't use after update android 6.0.......

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

xC5U — Tue, 01 Nov 2016 08:12:21 GMT

I am not using a SanDisk, so I would be making a massive gamble to buy a new card only for it not to work properly.

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

xC5U — Tue, 01 Nov 2016 08:14:11 GMT

@Elaine do you think trying a new SD card is worth the try? I am thinking of taking KururuT advice and try a new one

Re: SD and Phone Memory Access Issue after Marshmallow Update (Xperia C5 Ultra Dual)

KururuT — Tue, 01 Nov 2016 14:32:22 GMT

Now i have change SDcard brand samsung i have test now no have any error come out i well test a few days see have what problem