topic Re: Xperia C5 Ultra suddenly died. Tried Software Repair. in C Series

Xperia C5 Ultra suddenly died. Tried Software Repair.

flung — Sun, 22 Jan 2017 04:13:20 GMT

Hi, everybody. Need your help.

Yesterday, midday (when I expected the phone to ahve 70%+ charge), I suddenly noticed my Xperia C5 was off and would not turn on. (By the way, I recently installed Android 6.0 about a week ago).

I assumed something had caused the battery to drain completely, so I went home and plugged it in.

Red light activates, goes out, vibrates, comes back on, and stays on. After 20-30 minutes, still no activity (not even the charging percentage), so I research on this forum, and others, how to recover the device.

Two-button power-down did not work, so I downloaded the Xperia Companion and followed the instructions for Software Repair.

The PC / Companion doesn't recognize the phone at first, but following the software repair instructions, holding the volume button down before plugging the the USB into the computer, the green light (on the phone) came on, and the software repair process commenced (automatically).

First attempt at software repair failed, so I tried with a different USB cable. Second time was a success, and Xperia Companion was able to successfully reload software version 29.2.A.0.122-R3B.

However, I still cannot turn on the device. I have now left it charging for the past 2-3 hours, and it's still in the same state as before the software repair.

I noticed one odd quirk: If I press and hold the power and volume-up button, the red light goes of, there is a medium vibration, then three strong vibrations, before the red light goes on again. Then nothing else happens.

Any advice on how to rescue this C5?

Thanks,

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

MarlonUk1 — Sun, 22 Jan 2017 04:36:15 GMT

red led usually means depleted battery.

make sure to follow the instructions in this sequence.

1. charge device using wallmount adapter (ignore boot loops) for 2-3 hours

2.)perform software repair using Xperia Companion

3.) turn on your device

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

flung — Sun, 22 Jan 2017 05:45:57 GMT

Thanks for the quick reply.

I had charged it overnight for 6+ hours before performing the Software Repair this morning using Xperia companion.

After the successful software repair, I've now charged it for another 2-3 hours.

Still no luck. I just went to check and it's still a red constant glowing light.

Any other thoughts?

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

flung — Sun, 22 Jan 2017 06:24:11 GMT

Just an additional interesting piece of information:

If Xperia Companion is NOT activated (i.e., not loaded), and I plug the device into my PC, Windows will alert me that a device is connected (as it usually does, with the chime), and the red light on the C5 turns GREEN.

Then in my Windows Device Manager, I can see the phone as an "Unspecified" device called S1 Service.

Clicking further into the propertise of this "S1 Service", I see that the Hardware is listed as a SOMC Flash Device, manufacturer is Sony Mobile Communications (etc.).

Every few seconds, I will hear the sound of a device being disconnected, the green light turns red, then there's a vibration, it gets reconected, and it goes green again. Repeat.

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

MarlonUk1 — Sun, 22 Jan 2017 06:47:38 GMT

as far as i have experienced , the phone won't hold charge if there is something wrong with the software, that's why you need to charge it then perform the repair right after.

yes , the pc will detect the device. s1 is like the recovery mode of the device, that is why it is still detected by software repair even the software inside the phone is broken.

just try the method i suggested one more time. take note to use wallmount charger.

if the problem is still not resolved I suggest to have your phone repaired at your local service center. Local support

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

Sun, 22 Jan 2017 15:29:48 GMT

@flung wrote:
Hi, everybody. Need your help.
Yesterday, midday (when I expected the phone to ahve 70%+ charge), I suddenly noticed my Xperia C5 was off and would not turn on. (By the way, I recently installed Android 6.0 about a week ago).
I assumed something had caused the battery to drain completely, so I went home and plugged it in.
Red light activates, goes out, vibrates, comes back on, and stays on. After 20-30 minutes, still no activity (not even the charging percentage), so I research on this forum, and others, how to recover the device.
Two-button power-down did not work, so I downloaded the Xperia Companion and followed the instructions for Software Repair.
The PC / Companion doesn't recognize the phone at first, but following the software repair instructions, holding the volume button down before plugging the the USB into the computer, the green light (on the phone) came on, and the software repair process commenced (automatically).
First attempt at software repair failed, so I tried with a different USB cable. Second time was a success, and Xperia Companion was able to successfully reload software version 29.2.A.0.122-R3B.
However, I still cannot turn on the device. I have now left it charging for the past 2-3 hours, and it's still in the same state as before the software repair.

I noticed one odd quirk: If I press and hold the power and volume-up button, the red light goes of, there is a medium vibration, then three strong vibrations, before the red light goes on again. Then nothing else happens.
Any advice on how to rescue this C5?
Thanks,

How you updated Marshmallow if you only after "death" your smartphone downloaded Xperia Companion (how i understand)? Did you flashed Marshmallow with Flashtool?

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

flung — Mon, 23 Jan 2017 02:34:54 GMT

@euphorics wrote:
How you updated Marshmallow if you only after "death" your smartphone downloaded Xperia Companion (how i understand)? Did you flashed Marshmallow with Flashtool?

1. Updated Marshmellow last week from device notification to update the firmware. (Icon on the top of the screen, notified that firmware update is available).

2. Used it for about 5-6 days without any problem. Then phone died on Saturday afternoon.

3. Sunday morning, using Xperia Companion to 'software repair'.

4. No, did not use Flashtool or anything 3rd-party. Only responded to device's own push notification (for step '1' and step '3' above).

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

Mon, 23 Jan 2017 12:38:29 GMT

@flung wrote:
@euphorics wrote:
How you updated Marshmallow if you only after "death" your smartphone downloaded Xperia Companion (how i understand)? Did you flashed Marshmallow with Flashtool?
1. Updated Marshmellow last week from device notification to update the firmware. (Icon on the top of the screen, notified that firmware update is available).
2. Used it for about 5-6 days without any problem. Then phone died on Saturday afternoon.
3. Sunday morning, using Xperia Companion to 'software repair'.
4. No, did not use Flashtool or anything 3rd-party. Only responded to device's own push notification (for step '1' and step '3' above).

Did you tried full charge it? C5 Ultra Dual sometimes like to "death" for a while, to freeze, but always wake up.. By the way did you tried to force turn off and then turn on/repair? Force turn off is in the side of SIM cards, SD card, you must see hole with text "off", where is your SIMS Cards, SD Card added. Try to force off and when repair, turn on and ect. By the way when you connected with computer what do you see, which information you getting?

I had the same problem, my smartphone was death too, so i bring it to mobile service to repair it. Was changed details and now smartphone working good, sometime freezing screen, but everything is fine and don't death now But i'm on Lollipop yet

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

YoGem — Thu, 26 Jan 2017 04:48:08 GMT

Sorry I am late, and probably I am also back for good..

So the story op describe remind my issue with the C5 after updating to MM.. So try this. Disconnect from charger, be sure phone is off.. Remove SD card and sim.

Put it to charge, if it does charge let it finish. Turn on the phone and check if it works.. Obvious let us know

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

flung — Fri, 27 Jan 2017 02:58:28 GMT

I received an update from the Sony Store.

They say that the initial estimate for repair of the device will be around $200USD, because apparently several parts need to be replaced.

Convenient that I purchased the device one year and two weeks ago, so I'm two weeks out of warranty.

Blows me away because the device was working absolutely fine the week before, right up to the point that it turned off (and didn't wake up). Never dropped it or sat on it, and it sits in a protective cover. Even the Sony technican remarked (when I dropped it off for evaluation) that there isn't a single scratch on the chassis.

Is this typical of Sony products? It was my first Sony phone purchase after being a longtime Samsung / Apple user, and sorry to say that this leaves a bad impression.

By the way, I was going through some of the documents in the original packaging, and noticed a card that extends the warranty by 3 months...but had to sign up within 14 days of purchase. Hey Sony team: Any thoughts of honoring this extension as a customer service goodwill gesture?

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

Ovando — Mon, 27 Feb 2017 12:55:07 GMT

I'm having the exact same problem, and the timing is the same as described above ( my warranty is about two weeks past the year) a really weird coincidence, huh? Technician told me the exact same thing, and they want to charge me the exact same amount for repair...maybe our cellphones where separate at born (or made in the exact same manufacturer)... Who knows? Really weird stuff

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

azumi24 — Wed, 15 Mar 2017 18:09:44 GMT

same her after a year and a week of purchse suddenly died. whats wrong??

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

YoGem — Wed, 15 Mar 2017 20:55:44 GMT

Guys, just turn it off.. Connect it to the charger and try to let it charge. In page 1 of this thread Noralmd posted the solution. Let it charge and perform a software repair. My C5 was playing dead too, after the simple process of charge then repair the phone is absolutely fine.

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

Branny — Fri, 14 Apr 2017 05:30:03 GMT

I had the same issue 2 days ago, I tried everything you did before I tried to contact the seller with no success. I went to the seller yesterday and my waranty expired 2 months ago, he told me that he needed to change a piece and it will cost me 5,000 pesos (mx), around $250 dollars.

I don't know if it was a mistake but one of the guys there said: "This happens when the screen gets disconnected inside, maybe you had it on your rear pocket or it fell to the floor really hard..."

None of that really happened but anyway...

As my waranty expired all I did was looking for a video on YouTube to be sure of how to open it, you need to warm the cellphone and carefully open it... What I found inside was tje flexor or the screen barely connected, all I did was connected it as it shold be and it worked!.

Yes, I am writing this on my Xperia C5 Ultra.

If you do not want to do this because you don't have the proper tools, take it to a guy who knows about this... It will take around 5 to 10 minutes.

I hope this helps!

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

MarlonUk1 — Fri, 14 Apr 2017 09:45:11 GMT

did you try to contact your local service center Local support

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

D_DA8 — Thu, 03 Aug 2017 14:44:37 GMT

And finally, i have the same issue. My phone suddenly died and i've tried a lot of things but didn't works. I bought it on January 2016. I'll go to the Sony customer service tomorrow 😭

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

mariograte — Tue, 19 Dec 2017 07:01:54 GMT

Coincidentally my device also after 1 year and 2 months presented the same fault. Sony wash their hands telling me to take it to a service center where I paid a lot of money for repairs.

Could it be that I'm going to want to buy a phone from this brand again?

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

akr16 — Wed, 27 Dec 2017 19:54:39 GMT

I'm experiencing this same problem with my xperia c5 ultra e5506, the phone was running lollipop at first and everything worked fine until after the marshmellow update. Tried to flash software backed to lollipop using flashtool inorder to solve the problems and now the phone won't turn on. It has a blank screen and a constant red light when plugged in to charge with wall charger and usb. When phone is connected to pc, it detects with a sound and dissconnects after a few seconds. Tried almost every solution i could find inorder to power it on but nothing seems to work. Can anyone please help, i would appreciate any help or assistance given!

Re: Xperia C5 Ultra suddenly died. Tried Software Repair.

NDGOLL — Mon, 19 Feb 2018 06:03:08 GMT

~~Xperia C5 Ultra Dual yang saya miliki persis satu tahun pembelian sudah tidak bisa di gunakan (suddenly died) service center resmi sony Xperia sudah tidak ada di kota kami setahun yang lalu.~~

~~Apakah Xperia C5 Ultra Dual hanya untuk satu tahun penggunaannya.~~

~~Adakah yang bisa menolong supaya Xperia C5 Ultra Dual bisa digunakan lagi.~~

~~Terima kasih.~~

I love sony xperia

Xperia C5 Ultra Dual that I have exactly one year of purchase can not be used (suddenly died) service center official sony Xperia was not in our city a year ago.

Is the Xperia C5 Ultra Dual only for one year of use.

Can anyone help the Xperia C5 Ultra Dual be used again.

thanks.