topic Re: Potential Motherboard issue in C Series

Potential Motherboard issue

Pp04 — Wed, 06 Feb 2019 18:40:55 GMT

I have been having a few problems with my c5 ultra dual for sometime now.

It's battery discharges very quickly and/ or it turns off radomly when I keep using it for some time.

It has no heating issues. I want to know whether it could be due to a fault in its motherboard? I can make calls and receive calls and do other normal things with it

Please advise , how can I find out if it's motherbard is OK or not

Thanks a lot

Re: Potential Motherboard issue

Uliwooly — Wed, 06 Feb 2019 20:56:43 GMT

@Pp04

This is what I would do to narrow down the issue

1. use the phone with a SIM card

2. Boot in >>> safe mode for few hours

if you still experience crazy battery drain, then repair it with XC

Re: Potential Motherboard issue

Pp04 — Thu, 07 Feb 2019 18:49:14 GMT

Thanks for reply .

I have done it earlier, both safe mode and xperia repair companion. It has not helped. The battery is still draining.

Could it be because of motherboard fault/damage? How could I find out

Thanks.

Re: Potential Motherboard issue

Uliwooly — Fri, 08 Feb 2019 01:02:11 GMT

@Pp04

To find out, you will have to get it inspected by your Local support

Re: Potential Motherboard issue

EUPHORIC2017 — Thu, 21 Feb 2019 10:10:23 GMT

@Pp04 wrote:
Hi
Thanks for reply .
I have done it earlier, both safe mode and xperia repair companion. It has not helped. The battery is still draining.
Could it be because of motherboard fault/damage? How could I find out
Thanks.

Bring to authorised service, they will check where is problem. Best solution can be advised only after check of smartphone

Re: Potential Motherboard issue

Pp04 — Fri, 08 Mar 2019 22:55:35 GMT

Thanks

I have done it. It was battery problem. It's working fine now.

Re: Potential Motherboard issue

Uliwooly — Fri, 08 Mar 2019 23:12:46 GMT

@Pp04

that's great, that it was only the battery and not the motherboard

Re: Potential Motherboard issue

EUPHORIC2017 — Sat, 09 Mar 2019 22:14:20 GMT

Glad to hear that. I'm happy for you 😉

@Pp04 wrote:
Thanks
I have done it. It was battery problem. It's working fine now.

Re: Potential Motherboard issue

Amna2 — Wed, 17 Jul 2019 19:31:04 GMT

can you please tell me wht you've done to fix the issue, because i am having the exact same weird battery issue with my c5 ultra