topic Re: Need urgent help - please necesito ayuda urgente in E Series

Phone doesn't start after update

HugoEStrange — Wed, 14 Jan 2015 06:05:43 GMT

I have a phone xperia E C1504 and upsate today but there was an error in the update, I had to close the program and my phone now will not start i need your help please, only vibrates and turn off

Topic edited by Rickard

Re: Need urgent help - please necesito ayuda urgente

Jake-SonyXperia — Wed, 14 Jan 2015 06:09:41 GMT

Hi HugoEStrange,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In this situation, I can advise performing a software repair on the handset. Please see the below instructions.

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

I hope this helps.

Re: Need urgent help - please necesito ayuda urgente

Uliwooly — Wed, 14 Jan 2015 06:33:33 GMT

Don't forget to backup

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Need urgent help - please necesito ayuda urgente

HugoEStrange — Wed, 14 Jan 2015 06:53:11 GMT

thanks for your help.

Re: Need urgent help - please necesito ayuda urgente

Jake-SonyXperia — Wed, 14 Jan 2015 06:53:47 GMT

Any time, glad we could help