topic Re: My calls are getting disconnected frequently once or twice in a week in E Series

My calls are getting disconnected frequently once or twice in a week

Sachin4u — Sun, 25 Jan 2015 07:28:30 GMT

For around three months I am facing this problem. Most of the time my phone doesn't have any problems while on a call. It works perfectly fine no matter how long I am on call but at least once in a week my calls are getting frequently disconnected after say 20-30 secs or sometimes after 2-3 mins while on a call. It happens for both making a call as well as receiving a call.

I have tried uninstalling most of the third party apps which are taking a lot of my RAM usage. I even tried disabling suppress background noise option in call setting. I used this SIM card on another phone and found out that it's surely not a network related issue. Most of my friends in my area do not have any such call dropping issues for this network. I face this problem even in safe mode where all third party apps are disabled.

I am on Android KitKat.

Where do you think is the problem. Is it the software or hardware? I was planning to do a repair but before this I want to hear something from you. Whether anyone had or heard about such a problem.

Thanks in advance.

Re: My calls are getting disconnected frequently once or twice in a week

Uliwooly — Sun, 25 Jan 2015 21:28:39 GMT

It'll be wise to get a brand new SIM card.

Re: My calls are getting disconnected frequently once or twice in a week

Phy — Sun, 25 Jan 2015 21:30:13 GMT

Does that happen while on safe mode?
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: My calls are getting disconnected frequently once or twice in a week

Sachin4u — Mon, 26 Jan 2015 03:14:33 GMT

@ uliwooly
But i tried inserting this SIM card into my other phone for 20 days calls never got dropped. Problem is only with this phone for sure.

@Phy
I didn't use my safe mode much but I have found only once my call got dropped even in safe mode so it doesn't seem to be a problem related to third party apps.

Re: My calls are getting disconnected frequently once or twice in a week

Uliwooly — Mon, 26 Jan 2015 04:33:13 GMT

Quite odd, if I were you I would repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: My calls are getting disconnected frequently once or twice in a week

Sachin4u — Sun, 01 Feb 2015 06:07:42 GMT

Well I formatted my phone and upgraded to the latest build and as of now I don't have a single call dropping issue. Looks like it got solved. A week has passed.

Re: My calls are getting disconnected frequently once or twice in a week

Uliwooly — Sun, 01 Mar 2015 05:38:02 GMT

I'm glad its working now