topic Re: Xperia E4g Charging Issue in E Series

Sony E4 will not charge to 100%

martin03 — Mon, 03 Aug 2015 12:41:01 GMT

When charging the phone up to 98, 97, 93%, but not 100%.
In the workshop changed - battery, usb cable, charger and made the update software. The first few recharges the battery has reached 100%, but after the update to Android - proposed by Sony, it appears the problem of incomplete charge. I tried with another charger (Sony), but has no effect.

If the battery is charged to 98% and move the cable usb port then you can load up to 100%. Any idea what could be the problem and how to solve?

Sorry for bad English - not my native language.

Re: Sony E4 will not charge to 100%

Samuel1 — Mon, 03 Aug 2015 12:47:37 GMT

Check this topic at first: http://talk.sonymobile.com/t5/FAQ/Facing-problems-with-abnormal-battery-and-shutdown/m-p/320375#U320375

If it doesn't help, I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Xperia E4g Charging Issue

N4rcotix — Wed, 05 Aug 2015 12:56:26 GMT

So I just bought a brand new Xperia E4g, all went well untill I decided to charge my battery. When inserting the charger my screen just goes black and displays the "Sony Xperia" logo. I can not unlock the screen or do anything realy (apart from staring for a couple seconds to the screen with frowned eye brows since I never experienced this with my Xperia Z). Is there a solution to this?

Thanks in advance

Re: Xperia E4g Charging Issue

Samuel1 — Wed, 05 Aug 2015 13:50:34 GMT

I'm sorry to hear that.
I suggest that you raise this with your local support team to proceed with this in the best possible way.
Local support.

Re: Xperia E4g Charging Issue

N4rcotix — Mon, 10 Aug 2015 06:36:41 GMT

In addition to the last issue the phone started heating up over night while being charged. In the morning the phone refused to power up, after re plugging in the phone with the battery charger the old problem was again there. After 2 hours the battery led was still red. So battery doesn't charge and while charging the phone is not responding.

Advise to take contact with local support was also unsuccessful since they remain unresponsive to my mail.