topic Re: Sony e4g missed calls in E Series

Sony e4g missed calls

AndreaMorph — Fri, 16 Oct 2015 11:17:42 GMT

Good morning, i have a problem with my e4g.
When I have a call without answer, crash the telephone application, so I lose the signal and the connection until after a lot of times that i click on the continuous notice, the signal return.
I believe both to impute to a not correct operation of the incallui, but I cannot for example erase the cache because the incallui.apk I see it only through an external program, not from the list applications and so I cannot also disinstall it.
I cannot go in safe mode because the Phone remains 10 minutes or more on screens with the blue waves of loading, without show me more therefore I have click the reset button.

I have already update to the new firmware but the problem still remain.
Some idea that isn't factory reset?

Ps sorry for my english, i'm italian

Re: Sony e4g missed calls

xavinux — Fri, 16 Oct 2015 12:42:52 GMT

Hi @AndreaMorph

Please, try first run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP. I´m at disposal for any question

Re: Sony e4g missed calls

Uliwooly — Fri, 16 Oct 2015 16:55:55 GMT

@AndreaMorph

How old is the SIM card? is it the correct size or did you trimmed it?

Re: Sony e4g missed calls

AndreaMorph — Fri, 16 Oct 2015 17:21:04 GMT

maybe 2 - 3 years old, but i don't know if is this the problem because if i make o receive calls all is ok

Re: Sony e4g missed calls

Uliwooly — Fri, 16 Oct 2015 17:31:58 GMT

@AndreaMorph

Get a brand new SIM card, make sure it's the correct size

Re: Sony e4g missed calls

AndreaMorph — Fri, 16 Oct 2015 17:37:55 GMT

why the size of the sim card affect only missed calls and not outgoing or incoming calls ?

Re: Sony e4g missed calls

Uliwooly — Fri, 16 Oct 2015 17:40:23 GMT

@AndreaMorph

We are just trying to narrow down the possible issue.

Re: Sony e4g missed calls

xavinux — Fri, 16 Oct 2015 17:47:45 GMT

Hi @AndreaMorph

Have you try a repar with PC Companion or Bridge for MAC as I suggested above?

Re: Sony e4g missed calls

AndreaMorph — Fri, 16 Oct 2015 18:52:08 GMT

when i come back to home i'll do the backup and i will try the reset if there isn't more solution!

Re: Sony e4g missed calls

xavinux — Fri, 16 Oct 2015 19:07:30 GMT

Hi @AndreaMorph

Good, keep us updated please. I´m at disposal for any question.

Re: Sony e4g missed calls

AndreaMorph — Sat, 17 Oct 2015 08:28:28 GMT

After the reset there isn't more that problem !

Re: Sony e4g missed calls

AndreaMorph — Tue, 22 Dec 2015 22:38:14 GMT

Unfortunately i have again the same problem: phone process interrupted popup, That disappear only when i tap the phone or contacts icon 😕 no new app installed

Re: Sony e4g missed calls

xperiaperson — Tue, 22 Dec 2015 22:58:57 GMT

Just to confirm, you said you reset the phone.
Did you just reset it through phone or did a repair through pc with Sony Companion like suggested to you in previous posts.
No new apps installed? You mean since the two months when you reset the phone or just recently?

Re: Sony e4g missed calls

AndreaMorph — Tue, 22 Dec 2015 23:16:40 GMT

I did the factory reset Last time, and no apps installed recently

Re: Sony e4g missed calls

xperiaperson — Wed, 23 Dec 2015 23:29:32 GMT

Factory reset isn't the same as repair. Reset just reverts to default settings. Repair flashes your phone again with the firmware. If the file system is damaged (it looks like it is) for some reason this would fix it.

Re: Sony e4g missed calls

AndreaMorph — Sun, 10 Jan 2016 19:06:46 GMT

The problem is that i can' t repair,
"Server is not accessible. PC Companion needs to connect to an online server. The server is currently not accessible. Please try again later."
I have already tried to reinstall it, reboot, remove the antivirus, change default Connection like suggested in other thread

Re: Sony e4g missed calls

xperiaperson — Mon, 11 Jan 2016 16:38:44 GMT

Hmm, that's weird. Repair worked fine for me always. Also twice on current phone. If you already troubleshooted pc companion and your connection than you could try another pc (your own or someone you know).
Apart from that there is an unofficial third party flashing program for Xperia phones if you are willing to try that can easily download and flash official Sony firmware wich always works when companion makes trouble www.flashtool.net

I use it for years but you need a little bit of knowhow. But plenty of tutorials out there. Of course, at your own risk.