topic Re: Phone microphone issue in E Series

Phone microphone issue

Nerf — Sun, 28 Aug 2016 05:04:21 GMT

When I make or take a call I have to go on loudspeaker for the other person to hear me. Applies to Facebook and what's app calls too.

Re: Phone microphone issue

Uliwooly — Sun, 28 Aug 2016 05:07:48 GMT

@Nerf

could you test it in >>> safe mode

Re: Phone microphone issue

Lertnatta — Thu, 08 Sep 2016 11:17:24 GMT

Hi There

i have a same issue and tried safemode already.

Its microphone works but its volume is quite low.

so, what should i do next.

Thanks

Re: Phone microphone issue

Lertnatta — Thu, 08 Sep 2016 11:58:50 GMT

update

I think this problem come from Sony defect, not from third party app.

I test with 2 pattern; normal mode & safe mode

1 normal mode; use Sony' phone call function

- when calling by normal phone calling: its microphone works well.

- then, i switch to use speakerphone, it also works well.

- but, when i switch back to normal phonecalling, its microphone doesn't work.

-then, i switch back to speakerphone, microphone works properly.

2 safe mode; use Sony' phone call function

I tried with same pattern and result is the same way of the normal mode.

So, there is something wrong with Sony firmware about controlling between its 2 microphone.

So dissappointed

Re: Phone microphone issue

KS8 — Fri, 07 Oct 2016 10:58:17 GMT

Has your been problem solved? Because I have the same problem. But restarting the phone helps. It's annoying having to do that every time I need to speak to someone.

Re: Phone microphone issue

Alexlogo — Mon, 10 Oct 2016 19:40:15 GMT

Hi everybody!

Some people say that in order to solve the proplem of two microphones not working properly one should turn off the "OK Google" function in the Google Now aplication. I have it turned off and experience no problems. Hope it helps. )

Alex

Re: Phone microphone issue

FEDUP01 — Fri, 30 Dec 2016 22:08:24 GMT

Have a brand new sony xperia z5 but the microphone only works when loud speaker is on. This means I can have no private calls and can't have proper conversations in any noisy situation. the mic on my video is u/s and "ok google" also is defunct. i bought through virgin who, when i returned it for repair, that as there were two small marks on phone it wasn't covered by warrenty and will fix for £96!!! Having looked at hundreds of comnents on line think they would have trouble fixing something that sony have known about for years and have been unable or unwilling to fix? so brand new useless phone and no clue how to fix, why can i not have my money back? anyone else taken legal advice?

Re: Phone microphone issue

balian0160 — Thu, 16 Feb 2017 19:18:19 GMT

Hi,

I also have the problem with my microphone on my Xperia E5. Other person can not hear me properly during calls. This issue really annoys me. Does anyone have any information how to fix this? Will SONY fix this with any update? There is no disable/enable microphone noise suppression in my phone...

Thank you.

Tom

Android: 6.0

firmware: 37.0.A.2.108

Re: Phone microphone issue

drrossidiego — Wed, 01 Mar 2017 07:59:05 GMT

I've the same problem. Two times in assistance, the first time after 45 days of waiting the phone come back with the same problem!

Yesterday, after the second time in assistance, withdrawing the device and I realize that the phone has the slot of sim clogged! Incredible! I can't use it and so I let the phone in assistance again, for third time!!!

It will be my last device Sony.

Re: Phone microphone issue

Fed3029 — Fri, 21 Jul 2017 14:21:05 GMT

Did anyone manage to solve this? My device is doing same thing. Anyways resolves when I restart my phone but don't want to have do that everytime I want to use my phone. Also bluetooth issues with allowing call audio through device

Re: Phone microphone issue

Strikingearth26 — Wed, 09 Aug 2017 13:40:11 GMT

I'm having the same probem with my E5, its super annoying that i have to keep putting it on speaker phone and/or restarting my phone, as not a situations are ideal for this.... no settings to change anything related... how can I get it fixed?

Homepage display

Princessjipsy — Thu, 10 Aug 2017 21:17:46 GMT

Hi can anyone help me please! I've lost the date and time from my homepage and can't seem to get it back. Would really appreciate it if anyone could help xx

Re: Phone microphone issue

Emma_watson_26 — Wed, 04 Oct 2017 18:12:37 GMT

I had the same problem with my microphone and I disabled my 'ok google' now people can hear me when they phone me thank you was driving me mad.

Re: Phone microphone issue

Emma_watson_26 — Wed, 04 Oct 2017 18:21:11 GMT

Try turning off your 'ok google' you will find it in settings then go to lock screen & security,then go to smart lock & then enter your password that you have like pin or pattern etc, then go to trusted voice click on it then turn off 'ok google'

Hope this helps

Emma x

Defective microphone

321lucas — Sat, 07 Oct 2017 19:07:10 GMT

~~Um lixo me arrependi da compra~~

~~Ja esta com defeito no microfone~~

~~Foi para assistencia e continua o mesmo defeito e vou ter q mandar~~

A piece of junk I regretted buying
Is already defective in the microphone
It was for assistance and continues the same defect and I will have to send

Re: Phone microphone issue

Fedup2017 — Fri, 13 Oct 2017 20:21:40 GMT

Hi there. I'm experiencing the same problem with my phone. Only had it in May as an upgrade would you believe. Within a month the speaker went. Contacted my provider as paying for the phone monthly. Was told to do a factory reset which I did. It worked for a couple of weeks then went again. This has happened 3 times now and they want me to send it back to be repaired. Given the fact it's not fit for purpose and that they say it could take a week or two to repair thus leaving me without a phone as I have to return it to them, I am visiting the store in the next few days for a refund. By the way the Bluetooth link for the car only worked for an hour before that stopped working as well. Never had these problems with my blackberry!!!!!

Re: Phone microphone issue

LM23 — Tue, 07 Nov 2017 22:48:56 GMT

I also have the same problem of noo e hearing me on calls and turning phone on and off constantly pease help as very frustrating

Re: Phone microphone issue

william5481 — Wed, 29 Nov 2017 19:31:17 GMT

i got my e5 in may this year sent of to repair mircophone 3 times now and its still doing the same thing on calls were no one call hear me on a call