https://community.sony.cz/t5/e-series/display-with-bad-image/m-p/3528184#M2774 <P>Hello, I would like some technical support position to guide me to solve this problem.<BR />My cell phone does not even have 3 months of use and already it presents a defect that could perhaps be arguing for long period (years) of use.<BR />The cell phone began gradually with the whitish image when at rest for a long time and soon when it was used again for a few minutes, it returned to the original color. However, after a few days, he has started to present this defect more frequently and staying for a longer time with this defect in the image. Now it has several ghosts in the objects on the screen and in any environment I browse, the pixels are absurdly visible and the tones contrast sharply by creating multiple lines in the image. Could someone give me a position on this? I've always used Sony and it never occurred to me that there was any problem with your system. And I'm feeling extremely injured.</P> Sat, 22 Apr 2017 16:43:57 GMT 040513j 2017-04-22T16:43:57Z https://community.sony.cz/t5/e-series/display-with-bad-image/m-p/3528184#M2774 <P>Hello, I would like some technical support position to guide me to solve this problem.<BR />My cell phone does not even have 3 months of use and already it presents a defect that could perhaps be arguing for long period (years) of use.<BR />The cell phone began gradually with the whitish image when at rest for a long time and soon when it was used again for a few minutes, it returned to the original color. However, after a few days, he has started to present this defect more frequently and staying for a longer time with this defect in the image. Now it has several ghosts in the objects on the screen and in any environment I browse, the pixels are absurdly visible and the tones contrast sharply by creating multiple lines in the image. Could someone give me a position on this? I've always used Sony and it never occurred to me that there was any problem with your system. And I'm feeling extremely injured.</P> Sat, 22 Apr 2017 16:43:57 GMT https://community.sony.cz/t5/e-series/display-with-bad-image/m-p/3528184#M2774 040513j 2017-04-22T16:43:57Z https://community.sony.cz/t5/e-series/display-with-bad-image/m-p/3528185#M2775 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/997258">@040513j</A>,</P><P>I'm sorry for the late reply. I recommend that you reboot your device to <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A> to see if this behavior is caused by one of you downloaded apps as these will be temporarily disabled in this mode.</P><P>If you have still&nbsp;experiencing the same behavior in safe mode I recommend that you perform <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A> to make sure nothing software related is causing this behavior.</P><P>If there still is no change, I recommend that you get in contact with your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A> team for assistance with having your device sent in to an authorized service center for repair.</P><P>Let me know how it goes!</P> Thu, 04 May 2017 11:59:03 GMT https://community.sony.cz/t5/e-series/display-with-bad-image/m-p/3528185#M2775 Emil 2017-05-04T11:59:03Z