topic Xperia L touch screen in L Series

Xperia L touch screen

Parket — Thu, 12 Jan 2017 10:34:48 GMT

touch screen of my xperia L stopped suddenly and doesn't works anything. How fix it!

Re: Xperia L touch screen

Jonas — Thu, 12 Jan 2017 12:06:09 GMT

Hi @Parket, welcome to our community!

I'm so sorry to hear about your phone.

Is the touch working at some parts of the screen or is it not working at all?

Do you have a screen protector on your phone? If you do, please try and remove it and see if you are able to use the touch screen again.

If you experience the same behaviour, I would recommend performing a software repair using Xperia Companion, do note that this will delete all data stored on the internal storage of your phone and if you can't unlock the screen lock there it's not possible to create a backup.

Should there be no change after completing the software repair, please contact your Local support team so they can assist you with having the device sent in to an authorized service centre.

Let me know how it went!

Re: Xperia L touch screen

Parket — Fri, 13 Jan 2017 10:57:37 GMT

the touch it not working at all. I used the software repair, using Xperia Companion, but not works.

Re: Xperia L touch screen

Jonas — Fri, 13 Jan 2017 14:07:06 GMT

Thanks for the reply!

Since you experience the same behaviour after completing the software repair this sounds like it's related to hardware rather than software.

I would recommend contact your local support team in this case.

Let me know if there is anything else I can assist you with!