topic Re: Constant red light on the front side of the phone in M Series

Constant red light on the front side of the phone

Redlightproblem — Mon, 31 Oct 2016 12:22:21 GMT

Hello,

I've had this phone for a year and a half now, and other than some minor bugs I haven't had any huge problems. Today after I took a swim in a pool I looked at my phone and noticed that the red notification light was constantly on (the same one that blinks when the phone is charging). When I plug the phone back in, it switches to the orange light. I checked all of my updates, storage space, and apps, but it doesn't seem like anything is causing the red notifaction light. I restarted my phone as well. Other than the light, it works fine. Is it perhaps that the phone got wet during the swim (I tried to take underwater pictures with it), or is it something else?

Any help would be greatly appreactiated!

Re: Constant red light on the front side of the phone

Emir1 — Mon, 31 Oct 2016 12:41:57 GMT

Hi @Redlightproblem,

I am very sorry to hear that.

To rule out that it is software related, I recommend that you first try performing a software repair using Xperia Companion. Should it still persist after the software repair, then I suggest that you get in touch with your Local support in order to be assisted in sending your device for servicing.

Re: Constant red light on the front side of the phone

Redlightproblem — Mon, 31 Oct 2016 13:02:06 GMT

Hi Emir,

It definetely a water problem; the camera lens is fogged up and the mobile data is not working (wifi and other apps still are though). I've put the phone in a bag of rice for now. Is there a possibility that this will dry up and everything might be fine?

Re: Constant red light on the front side of the phone

Emir1 — Mon, 31 Oct 2016 13:12:16 GMT

Even though it may start working once it dries up, I still recommend sending it in for servicing since water damage is very unpredictable and you may start experiencing unexpected behaviour later on. I still recommend that you get in touch with your Local support in order to have it examined at an authorized service center.

Re: Constant red light on the front side of the phone

Redlightproblem — Mon, 31 Oct 2016 13:15:47 GMT

Thanks, will do

Re: Constant red light on the front side of the phone

Emir1 — Mon, 31 Oct 2016 13:24:43 GMT

Let me know should there be anything else I can assist you with!