topic Re: Green screen when playing videos in M Series

Green screen when playing videos

msnowak — Wed, 28 Dec 2016 18:49:39 GMT

Hello, I have small problem witch my M5. Very often when I am using apps like Snapchat or YouTube or when I just play videos on websites my phone is changing color of video to green. I can't see anything different. Only green screen. Sound is normal. I think, it can be a codec problem, but factory reset is not a solution. I have done it and problem is still active. Is there any solution for that?

I have android 6.0.

Thanks,

Mateusz Nowak

Re: Green screen when playing videos

Uliwooly — Wed, 28 Dec 2016 18:53:12 GMT

@msnowak

could you test youtube while in safe mode ? you might have to get it inspected by your Local support

Re: Green screen when playing videos

_alexdon_ — Wed, 28 Dec 2016 21:22:58 GMT

@msnowak What about playing videos from internal memory? Also give it a try in safe mode as uli suggested.

Re: Green screen when playing videos

Alvyibnferoz — Thu, 29 Dec 2016 00:41:27 GMT

Just turn off Image Enhancements in Display settings. The problem will be solved.

Re: Green screen when playing videos

Janusin — Tue, 06 Jun 2017 09:53:41 GMT

Have you tried to unload the YouTube app and reintall it again? I had the same questions before and sowhow it fixed after I reintall it. I just search this method online and this one

http://www.videoconverterfactory.com/tips/youtube-green-screen.html mentions network. I don't know whether it should take responsible for the green screen issue, but it may help you.

Re: Green screen when playing videos

kaizer_nuwan — Thu, 08 Jun 2017 13:01:54 GMT

Same problem to me..but when I restart phone it solved.

Re: Green screen when playing videos

TheGreatDaneTro — Sun, 29 Apr 2018 08:45:39 GMT

This solved the problem for me.

I had the bravia image enhancement engine enabled. Disabling this made videos load correctly.