topic Re: 'No sound' problem in Other/General

'No sound' problem

Mon, 12 Dec 2011 05:17:17 GMT

I was using Bluetooth to pair Xperia 8 with a speaker. I dont know if that caused it, but I cant get the sound back on the phone's normal speaker. Through Bluetooth, the sound is fine. I have switched off the settings for Bluetooth countless times, unpaired it with the speaker. Turned off the phone, and turned it on again. Took out the battery. I even typed this phone configuration setting to get to the speaker but it doesnt seem to apply to X8. I have checked the updates and that is fine too. Checked out the posts from different places, none seem to solve my problem.

Re: 'No sound' problem

gwhispererz — Mon, 12 Dec 2011 12:31:14 GMT

Hi, if you have tried all possible settings, would suggest doing a Reset.

Goto Settings>Privacy>Factory data reset>Reset phone>Erase everything. This will of course erase phone data completely (SD Card not affected), remember to backup.

If still not able to resolve your issue, Software Repair will be next.

Keep us updated.

Re: 'No sound' problem

Tue, 13 Dec 2011 14:47:34 GMT

Hi,

The very same thing happened to me; my 'normal' sound just stopped working today but I can hear on the loudspeaker. I did the factory reset but that didn't work:-( Who should I contact next? Do you know if this is a 'solvalbe' problem (without costing the earth either?!).

Thanks & regards,

Claire

Re: 'No sound' problem

gwhispererz — Tue, 13 Dec 2011 15:00:55 GMT

Hi, do you mean during call?

Re: 'No sound' problem

Tue, 13 Dec 2011 15:33:46 GMT

Hiya,

Yes, making or taking a call. I can hear if I put the phone on loudspeaker but have no sound whatsoever otherwise.

Claire

Re: 'No sound' problem

gwhispererz — Wed, 14 Dec 2011 10:52:55 GMT

Hi, perform a test in phone service menu. From lockscreen, press Home Back Back Home Back Home Home Back (Home and Back are phone hard buttons). A service menu will appear, select service test>earphone. Place earphone against ear, can you hear anything? If not, it would mean that you need to send it for repair for hardware problem. Good luck and keep us updated.

Re: 'No sound' problem

Wed, 14 Dec 2011 13:00:45 GMT

Thanks so much for your help. Did the earphone test and not a sound :smileycry:.

On the plus side, it's given me an excuse to buy a new phone so I'm just off out to buy the Xperia Ray (torn between the Arc and the Ray, but think the Arc feels a little big).

Thanks again,

Claire

Re: 'No sound' problem

gwhispererz — Wed, 14 Dec 2011 13:52:51 GMT

No problem, Claire .... I guess you can always use your X8 as a spare phone, I believe you should be able to use it with a earpiece.

Anyway, since you have narrowed down your choice, you just have to view and feel them to make a decision.

Have fun choosing and enjoy your next new toy.

Re: 'No sound' problem

Wed, 14 Dec 2011 23:29:54 GMT

Sorry I couldnt access my account sooner. I was hoping not to go nuclear with a reset. But if I were to do that, I am considering if this would be the time to upgrade the Android to Gingerbread version so I can move applications to the SD card. Is this advisable for Xperia 8? And it seems that it didnt do much good for Claire. Apart from that,I dont really know where to locate the speaker phone with back home buttons. I dont seem to have any. So overall it is possible to say that the speaker is gone?

Re: 'No sound' problem

gwhispererz — Thu, 15 Dec 2011 11:36:13 GMT

Finally you are back! Are you referring to Gingerbread custom rom for your X8 as there will be no official SE pdate for X8? Anyway, it is totally up to you. By doing so, you could void your warranty (if it is still valid).

Ok, back to your issue .... actually, Claire's and your problem are quite different. If you don't wish to perform a reset, you can do a service test first. The HOME and BACK buttons are the hard silver buttons just below the screen (3 of them). Follow the stated steps above, when a service menu appears, select service test>speaker.

Let us know what is the result.

Re: 'No sound' problem

Fri, 16 Dec 2011 20:41:20 GMT

I cant really get my back or home button switch to work. The button on left springs up a menu for changing wall paper and rearranging applications. The button on the right just throws up the sliding menu window for selecting the different applications.

Re: 'No sound' problem

uliwooly-wooly — Fri, 16 Dec 2011 20:47:48 GMT

try this

http://talk.sonyericsson.com/thread/24534

Open the Dialer and press this

*#*#7378423#*#*

don't forget to mark the helpful and correct ansers

Re: 'No sound' problem

Fri, 16 Dec 2011 21:07:11 GMT

I've tried several times before and now again with the keypad approach. On pressing the las *, it just disappeared off the dial pad. As for the service window - I have looked and it doesnt seem to include X8. In any case, I cant get the windows as indicated by your link.

Re: 'No sound' problem

uliwooly-wooly — Fri, 16 Dec 2011 21:14:15 GMT

after you press the last * just wait, don't press anything

Re: 'No sound' problem

Fri, 16 Dec 2011 21:21:17 GMT

Yes I just simply entered the asterix and the screen clears itself automatically.

Re: 'No sound' problem

uliwooly-wooly — Fri, 16 Dec 2011 21:30:46 GMT

try this

*#*#4636#*#*

Re: 'No sound' problem

Fri, 16 Dec 2011 21:37:10 GMT

Then I only get a screen with phone info, battery and usage stats. Now I ve even lost service because I must have accidentally changed the service type - which should be what if I am on Optus Sydney.

Re: 'No sound' problem

uliwooly-wooly — Fri, 16 Dec 2011 21:43:16 GMT

there are a lot that you can test

http://forum.xda-developers.com/showthread.php?t=737594

##775# - EPST/PRL - PRL Settings

##786# - EPST - Status Menu

##3282# - EPST - Data Programming Menu (User Name, Advanced, Restore, Enable HFA, DSA Server, MMSC URL)

##33284# - Debug - Debug Menu – (Debug Screen, Test Calls, RC Data, HDR/1X Selection, Voice Privacy, DTMF Set, Korea Mode Set)

##3424# - Diagnostic - Connect to phone in diag mode

##2539# - EPST/A-Key - Data A key menu

##7738# - EPST/P_Rev - Protocol Revision

##8626337# - EPST/Vocoder - Unsure

##4772579# - Reset the GPS

##72786# - changes DSA back to Factory

##889# - enables TTY

----- Was only able to get the following working on CM6 Rom -----

*#*#4636#*#* - Phone Information - "Phone information, Battery information, Battery history, Useage statistics, Wifi information"

Re: 'No sound' problem

Fri, 16 Dec 2011 23:46:50 GMT

I tried the debug code and it returned with connection problem or invalid MMI code.

Re: 'No sound' problem

uliwooly-wooly — Fri, 16 Dec 2011 23:50:53 GMT

back on the other suggestion

on the lockscreen do NOT unlock your phone at all, just press the power button so you can see the lockscreen then, press the hard buttons on this pattern NOTHING ELSE

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