topic Re: Unable to update phone through PC Companion in Other/General

Unable to update phone through PC Companion

Tue, 08 Nov 2011 12:13:42 GMT

I've been trying to update my Arc S via PC Companion for a few days now, but whenever I try to, I ran into the wininit.exe notification.

Being that file a part of the operating system, it doesn't make much sense to me...

I already re-installed PC Companion, but nothing seems to work.

My OS is Windows 7 32bit.

Here's a screenshot:

Re: Unable to update phone through PC Companion

gwhispererz — Tue, 08 Nov 2011 12:19:33 GMT

Hi, you can either perform the update on another PC/Laptop or use an SE Update Service.

If you are interested, here's the download link,

http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe.

Re: Unable to update phone through PC Companion

Tue, 08 Nov 2011 12:35:57 GMT

Hi there!

Thanks for the ultra-fast reply!

I'll try to use that exec you sent on the link.

Be right back to give you a follow up.

Thanks!

Re: Unable to update phone through PC Companion

Tue, 08 Nov 2011 12:38:25 GMT

Oh, by the way, is there an uncomplicated way to perform a "Full-backup"?

Re: Unable to update phone through PC Companion

gwhispererz — Tue, 08 Nov 2011 12:47:59 GMT

No problem, I am fast because I am online ....

Didn't you do a backup prior to your unsuccessful update with PC Companion? By the way, I was updated to Android 2.3.4 without any backup, but phone was 'restored' (automatically) after the update. Anyway, you may want to have a look at MyBackup app.

Re: Unable to update phone through PC Companion

Tue, 08 Nov 2011 14:39:42 GMT

Hiya,

It worked like a charm... The backup wasn't necessary, but we never know, do we?

My phone is upgraded at last, thanks to your help!

I don't know if you work for SE, but maybe it would be worth the effort to understand why this "Wininit.exe" warning shows up, being wininit.exe a critical Windows process... or maybe to place an "ignore" button on that issue.

Anyway, Thanks for the help! I had found similar answers on this forum, but i thought the executable could be model specific...

Re: Unable to update phone through PC Companion

gwhispererz — Tue, 08 Nov 2011 14:50:21 GMT

Glad that it worked out for you.

Nope, I don't work for SE, I am just a volunteer in this Forum.

To be honest, I have no idea regarding this 'Wininit.exe' warning, probably a search in the internet would help?!

Continue to enjoy your Arc S ....

Re: Unable to update phone through PC Companion

Fri, 09 Mar 2012 12:15:01 GMT

I have had the same problem when trying to update my Arc telephone.

I tried following the link that you have supplied, but it does not lead to a specific download or application... it just redirects to http://www.sonymobile.com/

If I search for the software myself on the site, I end up with the same PC Companion Software, which, when I install it... causes a blue screen Windows 7 crash.

I have tried uninstalling and re-installing, but continuously have the same problem.

Are there any plans for Sony to debug the software and issue a new version that does work??

Re: Unable to update phone through PC Companion

Nabeel — Fri, 09 Mar 2012 12:16:20 GMT

use this link

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

latest version of pc companion is http://www.sonymobile.com/gb/tools/pc-companion/

Re: Unable to update phone through PC Companion

Fri, 09 Mar 2012 12:36:23 GMT

Thanks

I used the first link... update service. That has wworked perfectly

Cheers

MIk