topic Re: Battery going from 25% to 1%. in Other/General

Battery going from 25% to 1%.

AnshulJ — Mon, 27 Feb 2012 17:13:09 GMT

Hi,

I have not being having a battery problem with my Arc since i bought it in Sep 2011. I keep it updated & everything. I updated it recently to the 4.xxx.62 update. Today, i was playing PINBALL Deluxe as usual when my battery level was close to 25%. Just two mins. in the game, I got the Low battery level popup showing the current level as 1% and the phone got turned off.

I was freaked out a litlle, but I whipped out the charger & started charging again. When the fone started, it showed the Battery level up to 26%

I unplugged the charger, & kept the phone as it is on standby (Brightness - 25%, Data - off, No apps running)

But again in 5 mins, the popup appeared indicating my battery level to 1%.

I am not sure why or how this is happening. The phone is still in warranty & the battery definitely hasn't gone bad. Please help me.

Specs:

Model: LT15i

OS: 2.3.4

Kernel: 2.6.32.9-perf
SEMCUser@SEMCHost#1

Build no: 4.0.2.A.0.62

Re: Battery going from 25% to 1%.

Nabeel — Mon, 27 Feb 2012 17:19:13 GMT

okh do this
take out the battery of your mobile when it goes completely down, means when it switches off itself and keep it out for about 1 minute
reinsert it , without switching on your mobile plug in the charger and charge it for about 5 hours untouched and then remove the charger and switch on your mobile, it might not show full 100%, so chage it to full and u will hopefully never face this problem again

remember to share the results here

Re: Battery going from 25% to 1%.

AnshulJ — Mon, 27 Feb 2012 17:20:55 GMT

Ohkk, will do that & keep it posted. Is this a known issue with the update?

Re: Battery going from 25% to 1%.

Nabeel — Mon, 27 Feb 2012 17:21:29 GMT

if the above doesn't solve your problem then u might need to repair your software

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to). Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

Pc companion link http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download it and install it on your pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Don't forget to mark the Correct Answers and Helpful Answers

Re: Battery going from 25% to 1%.

slimshaddy — Mon, 27 Feb 2012 17:27:05 GMT

it happened with my arc 4-5 days back , i also reported this issue..

i faced the same exact issue...

and nabeelraza's advice is the solution

first fully charge your phone to a 100% , then take out the battery , let it out for 5 minutes , insert it..

and you will see battery level at 85% , thats for sure , charge it again to 100% and it will not happen again

Re: Battery going from 25% to 1%.

AnshulJ — Mon, 27 Feb 2012 17:30:12 GMT

Is the SUS available in India??

Re: Battery going from 25% to 1%.

AnshulJ — Mon, 27 Feb 2012 17:53:40 GMT

Slim,

I tried your way. I took out the battery for 5 mins & upon restarting the level was 78%

Charging it up again to 100%. Do i need to keep it charging for 5-6 hours like Nabeel suggested or just till it reached 100%

Re: Battery going from 25% to 1%.

slimshaddy — Mon, 27 Feb 2012 18:13:07 GMT

first you have to charge it to a 100% then take out the battery , and as nabeelraza mentioned , no need to charge it 5-6 hours , just upto 100%

Re: Battery going from 25% to 1%.

AnshulJ — Mon, 27 Feb 2012 18:18:24 GMT

It's done guys. Thanks a lot. Will monitor the performance till tomorrow before marking correct & helpful answers.

Re: Battery going from 25% to 1%.

slimshaddy — Mon, 27 Feb 2012 18:20:39 GMT

take your time

Re: Battery going from 25% to 1%.

Markus1 — Tue, 28 Feb 2012 09:56:19 GMT

Just popping in here to let you know I've read all comments and that I'm keeping an eye on this.

Please keep the discussion going and update any progress on this.

Thanks for helping out nabeelraza and slim. Highly appreciated. :smileyplus:

Re: Battery going from 25% to 1%.

slimshaddy — Tue, 28 Feb 2012 10:34:39 GMT

thanks 🙂

look at this thread also ,

http://talk.sonymobile.com/message/163421#163421

i have explained in that thread...

and yes i'll keep an eye on this thread for your feedback 😉

Re: Battery going from 25% to 1%.

AnshulJ — Tue, 28 Feb 2012 14:49:51 GMT

Thanks Slimshaddy & nabeelraza. The problem has been sorted out.

Re: Battery going from 25% to 1%.

Nabeel — Tue, 28 Feb 2012 16:06:17 GMT

thanks a lot MARKUS

the problem is solved

and Anshul, great, enjoy

Re: Battery going from 25% to 1%.

slimshaddy — Wed, 29 Feb 2012 11:41:42 GMT

great

Re: Battery going from 25% to 1%.

Balakrishnan — Wed, 29 Feb 2012 13:04:14 GMT

Hi ,

Am also feel the same after 4.xxx.62 update. Today am going to try this ....

Re: Battery going from 25% to 1%.

slimshaddy — Thu, 01 Mar 2012 10:27:38 GMT

hmm keep us updated

Re: Battery going from 25% to 1%.

shrinivas_rathi — Tue, 11 Sep 2012 14:26:55 GMT

I am also facing the same issue and tried doing this all, but of no use.... Can you suggest what further needs to be done....

Re: Battery going from 25% to 1%.

Nabeel — Wed, 12 Sep 2012 16:04:20 GMT

Go for a software repair

Re: Battery going from 25% to 1%.

Iniesta2011 — Fri, 22 Jul 2016 19:36:01 GMT

Pls my xperia E3 fall inside water since then it will be discharging while it is showing charging. Pls help me!