topic Re: Cant connect with pc companion my xperia ray... in Other/General

Cant connect with pc companion my xperia ray...

Wed, 07 Mar 2012 16:31:35 GMT

When I connect my phone with my pc via pc software "PC Companion", it did not recognise my device, driver MTP didnt install in pc. Please help me how can i connect with pc companion.

Re: Cant connect with pc companion my xperia ray...

Wed, 07 Mar 2012 16:44:42 GMT

I bought phone and downloaded pc companion just today. When I connect phone with pc, there comes a pop up message in phone to install "pc companion" on pc. When tap this message, on pc there started an installation of mtp driver and after some time it shows an error "failed to install".

Re: Cant connect with pc companion my xperia ray...

Thu, 08 Mar 2012 06:29:42 GMT

I done all things that you friends suggested me. But I'm unable to connect my phone with pc companion in mtp mode. Every time I connect phone with (as I told before) popup msg in phone to install pc companion on desktop PC, but when I tap to install a driver "MTP usb device" begin to install but failed. And pc companion didnt get installed. why phone asking to install it on my pc as I already have it installed? And I've few questions more;

I want to install 8gb or bigger memory sd card in my xperia ray, how can i do this. means how can I move my apps and other factory installed files to new memor sd card?
NO pre-installed file manager and voice reorder, how can i get these, developed by sony?

Re: Cant connect with pc companion my xperia ray...

Johan — Thu, 08 Mar 2012 08:26:01 GMT

The phone uses Windows standard MTP drivers. So try to install or reinstall Windows Media Player (WMP contains these drivers).

www.microsoft.com/windowsmedia

Reboot your PC and try to connect again.

Re: Cant connect with pc companion my xperia ray...

Thu, 08 Mar 2012 13:09:56 GMT

thanks very much... it solves my prob. thanks.

Re: Cant connect with pc companion my xperia ray...

Mateen2255 — Sun, 05 Jan 2014 04:07:46 GMT

my ray ics, after factory data reset there is no pop up message to connect to my pc. and my phone just charge with my pc.

how about this? help me please?

Re: Cant connect with pc companion my xperia ray...

Sam — Thu, 09 Jan 2014 02:48:06 GMT

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter.

Microsoft Windows 8 users

To open Device manager on your computer

Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

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Re: Cant connect with pc companion my xperia ray...

skach — Fri, 27 Oct 2017 14:41:54 GMT

This thread did not help me at all.

I am running Xperia Companion 1.7.2.0 on a Windows 7 Home Premium notebook, with Media Player 12.

Xperia Ray ST18i, and Xperia Acro S LT26w - none is able to connect to Xperia Companion.

It has been working with previous versions of PC Companion, but is now defunct again, not the first time.

Will never purchase a Sony phone again, ever.

Re: Cant connect with pc companion my xperia ray...

Uliwooly — Fri, 27 Oct 2017 22:33:03 GMT

@skach

Quite simple, the Xperia Ray was released in June 2011, more than 6 years ago, it has reached its EOL long ago, and it is no longer supported by Xperia Companion, PCC its long gone too.

I understand your frustration but to say that

@skach wrote:
Will never purchase a Sony phone again, ever.

that's a bit exaggerated don't you think?

Also the suggestions posted here are from 3 years ago

Re: Cant connect with pc companion my xperia ray...

skach — Mon, 30 Oct 2017 21:11:05 GMT

I received a private message from Sony outside forum, confirming uliwooly's suggestion, that the Ray has reached its EOL.

They do call it EOS, though. (They really can't call it EOL when the thing is aLive and kicking, can't they?). But that is the reason why my Ray wont connect to the Xperia Companion software.
I got no answer to the Acro S, but my guess is, it is in the same situation.

Re: Cant connect with pc companion my xperia ray...

Uliwooly — Mon, 30 Oct 2017 23:43:12 GMT

@skach

I've edited your post, you should read the forum guidelines, there's no further info, the phone it's no longer supported and that's that.