topic Re: Transferring ALL contact info from old phone in Other/General

Transferring ALL contact info from old phone

Sun, 02 Jan 2011 18:15:10 GMT

I have just bought a new X10 mini pro and want to transfer ALL the contact and calendar info from my olld Sony Ericcson W595 not just th info on the SIM card - have tried syncing - only takes numbers from SIM card

Old network 3 new network Tesco mobile.

I have copied all my contact and calendar details from the old phone onto Sony Ericcson PC companion but when I try and copy the data to the new phone I don't seem to have the same options. My number will tansfer on 04.01.11 and am now concerned that I may lose this info - HELP!

Thanks

eanni

Re: Transferring ALL contact info from old phone

suze — Sun, 02 Jan 2011 18:31:56 GMT

Try using Sony Ericsson sync. Thats how I got my info from my old C902 to my X10. You can find it from the Community tab at the top of the page and it sends a programme to your old phone, syncs all the info up to their 'cloud' and then you can sync it back to your new phone.

Alternatively you can use the old style PC Suite to export your contacts to Outlook then import them into Google contacts and sync your phone with Google. You should have set up an account from the start up of your new phone.

Re: Transferring ALL contact info from old phone

Sun, 02 Jan 2011 19:44:57 GMT

Thanks Suze - I'm just no good at reading instructions and when I went through the sync properly it worked - thanks again! eanni

Re: Transferring ALL contact info from old phone

suze — Sun, 02 Jan 2011 19:53:12 GMT

Glad you got sorted! Enjoy your new phone and if you hit any other problems you now know where to ask :smileygrin:

Re: Transferring ALL contact info from old phone

suze — Sun, 02 Jan 2011 19:56:48 GMT

Just as a little added extra, if you are on Android 2.1 you can make a backup of your contacts to your SD card too so that you have them saved in a couple of places just in case!

Open your Phonebook/Contacts book and press the Menu hard key (bottom left) and then Import/Export and then Export to Memory Card. I'm a great believer in having a backup position, call me cautious but hey, that's just me

Re: Transferring ALL contact info from old phone

Mon, 03 Jan 2011 10:41:09 GMT

Hi Suze

I have had a look at the import/export section in the phone book, and it only gives an option for saving to swim card not memory card? I have already lost all my contacts 3 times from doing updates and I am very wary of doing anymore! I have backed up my contacts on th SE website just incase but when I try to do it in the backup section in my phone it always says "could not back up" Can you please advise me of the best way forward?

Many Thanks

Re: Transferring ALL contact info from old phone

suze — Mon, 03 Jan 2011 10:47:22 GMT

Well I am assuming that you are still on Android 1.6 as you don't have the enhanced option to save.

The backup and restore function on the phone doesn't back up previously synced numbers so that's why it isn't backing them up. Your numbers should be safe in SE sync but you could also use Google sync as well. I am trying to remember the 1.6 version and I think you can only sync with one at a time so untick SE sync and select Google sync and they should also be saved online with google. So now you have two backup positions should the poop hit the fan.

Can I ask what location you are in and what carrier you are on out of interest. Have you tried to upgrade to 2.1?

Re: Transferring ALL contact info from old phone

Mon, 03 Jan 2011 11:05:13 GMT

I am already on 2.1 android and on my 3rd handset as so many problems. I am in UK.

I have another handset being held for me if I have any more problems. I am with Orange and they have helped me as much as they can but it seems to be the SE phone

Re: Transferring ALL contact info from old phone

Mon, 03 Jan 2011 11:24:02 GMT

The biggest problem I had was when I updated to the 2.1 android. This corrupted everything in my phone and Orange had to send me another handset.

I hope all of these problems will not always happen as I am starting to lose faith in my X10 mini.

Suze can you please tell me what changes there are in the newset software update? I have an update waiting but I dont want to do it as I dont want to lose all of my things again.

Many Thanks

Re: Transferring ALL contact info from old phone

Mon, 03 Jan 2011 11:52:41 GMT

Suze

Why have you not replied to my last messages yet?

Is this because you dont want other people to know about these other problems??????

I would appreciate a response as I am waiting to hear from you before I do any software updates

Re: Transferring ALL contact info from old phone

gwhispererz — Mon, 03 Jan 2011 12:11:30 GMT

Suze is not available at this moment. Don't worry, she will definitely get back to you once she can find time. Be patient :smileywink:.

About the new software update, frankly, SE did not provide any info and therefore no answer. Refer to the link.

http://www.sonyericsson.com/update/?cc=sg&lc=en#

Re: Transferring ALL contact info from old phone

Mon, 03 Jan 2011 12:26:52 GMT

So what you are saying is that basically TOUGH!!!! I am afraid that is not good enough

SE have automatically sent me a software update so IT IS a SE problem!!!

There is nothing my contactor can do and now I have this phone I am stuck with it!!!

So since you have answered my message can you help???? Is that a no????

If you dont have anything helpful to say then dont!!!

Re: Transferring ALL contact info from old phone

gwhispererz — Mon, 03 Jan 2011 12:36:01 GMT

It's totally up to you, the decision is yours whether you want to update your phone.

I have a X10, I updated it to Android 2.1. Another X10 mini, still remains as Android 1.6 which I have no intention of upgrading it (won't be bothered even if SE send me 101 notifications to update my X10 mini).

I can offer you my help, provided that I have the answer.

Re: Transferring ALL contact info from old phone

Mon, 03 Jan 2011 12:58:50 GMT

If it is a choice thing with software updates then why would they be available?Dont make sense to me

If my phone needs an update then that should be the time that I am sent these updates????Apart from that then I shouldnt receive these updates notifications.

I followed the link you sent but that didnt really help but thanks anyway

At the moment my phone is not as responsive to touch as what it was a couple of weeks ago. Is this related to the software update that is waiting to be actioned? When I tap to go into txt message it has a good 8 second delay and then it responds to what I am trying to do.Because of this delay keep ending up ina at a different section from where I wanted to be! This is not what a SMARTPHONE is meant to do.

HELP!!! 😞

Re: Transferring ALL contact info from old phone

gwhispererz — Mon, 03 Jan 2011 13:17:08 GMT

Some suggestions for you.

Remove battery, install it back after awhile, restart phone. Let it 'settle' all the necessary startup procedure before using it.

Update phone to latest software release, hopefully this will resolve the 'laggy issue'?! Actually, this update will not 'mess up' your phone memory, no Backup and Restore required.

Message was edited by: gwhispererz

Ignore 1st suggestion if yours is a X10 mini

Re: Transferring ALL contact info from old phone

suze — Mon, 03 Jan 2011 13:25:33 GMT

Hello there. The reason I have not answered your queries is that I volunteer on this forum - I do not work for Sony Ericsson. I am doing this on my own time and as you know it is a bank holiday in the UK and therefore family time. The forum is not an instant answers thing, you post and hopefully someone can help. There are a couple of Sony Ericsson employees that answer queries here but it is not a full technical support arena.

I do not know what the latest software update contains. I have a UK Tmobile X10 which has not received the latest update yet and an X8 on loan from SE which is on a generic world software but again has not had the update.

Re: Transferring ALL contact info from old phone

Mon, 03 Jan 2011 13:28:31 GMT

Yeah it is X10 mini I have.

I am really wary of doing the software update as it mashed up my contents the last time I tried.

I dont have any faith in the back up and restore either becase when I had done it before it would not restore my info!!! This happened when I updated to 2.1 android and this seemed to mash up my phone and Orange sent me another handset (I am on 3rd handset already)

Any other suggestions?

Re: Transferring ALL contact info from old phone

Mon, 03 Jan 2011 13:46:37 GMT

Hi Suze

Thanks for the reply.

I have phoned SE before and didnt get anywhere with this problem they dont seem to be willing to accept that some things are not working properly with the X10 mini.

I have defo had more help on here that actually phoning SE.

In your experience do you think the reason that my phone is not responding properly is due to the fact that I have not done the software update?

Sorry I thought you actually worked for SE.

Re: Transferring ALL contact info from old phone

suze — Mon, 03 Jan 2011 14:00:47 GMT

I honestly don't know the answer. You could try the update and if it doesn't work on your unit you could go back to Orange and get the handset swapped again. If you are really unhappy with it will they exchange it with a different make and model?

I can understand your frustration but I don't know what else I can offer.