topic Re: CK13i keypad lock...help in Other/General

CK13i keypad lock...help

Sat, 15 Oct 2011 22:30:09 GMT

Is there a way to lock the keypad without having to go into the settings menu. The space bar on the keypad has the lock symbol the same as my old sony erricson phone but does not lock when I press it. Also...when I go into the settings menu to lock it it doesn't lock. Very confused!

Re: CK13i keypad lock...help

Johan — Mon, 17 Oct 2011 14:12:05 GMT

You should be able to activate the key lock by long pressing space in stand-by mode. If not try to run a reinstall of the phone software via Update Service.

http://www.sonyericsson.com/cws/support/mobilephones/downloads/subject/updateservice/txt?cc=gb&lc=en

Re: CK13i keypad lock...help

Wed, 19 Oct 2011 21:35:49 GMT

Many thanks, I've just done that and its working now:smileyhappy:

Re: CK13i keypad lock...help

Jake-SonyXperia — Wed, 19 Oct 2011 22:14:24 GMT

Thats great news. Hope everything continues to work as it should.

Re: CK13i keypad lock...help

Mon, 21 Nov 2011 19:05:11 GMT

I've had to reload the software several times now as it seams every time I change a setting, switch off/on, add a ringtone, connect to the pc my phone loses the keylock setting..

I've followed the install to the letter and i've only had the phone 10 days! any ideas why?

Re: CK13i keypad lock...help

Mon, 21 Nov 2011 21:01:47 GMT

Mines not too bad now. I ended up getting a new sim card after reloading the software it's only lost the auto lock thing a couple of times since. If i turn the phone off and turn it back on again it seems to work ok. I've connected it to my pc to transfer photos and that's been ok but I haven't added ringtones or music etc... Sorry I can't be more help. Hope you find a solution.

Re: CK13i keypad lock...help

Mon, 21 Nov 2011 21:38:58 GMT

Hiya, I just read the message on my emails, not sure if it's relevant but I'm also with Virgin...

Re: CK13i keypad lock...help

Thu, 24 Nov 2011 18:25:15 GMT

Help, I have same problem, I followed the advice and downloaded upgrade yesterday. Keylock worked fine. Then I turned my phone off overnight, turned back on and - keylock function has evaporated!

Tried turning phone on and off without success. Surely I don't have to run an update every day in order to make this work?!

Re: CK13i keypad lock...help

Sat, 03 Dec 2011 13:48:47 GMT

I have the same problem the keyboard lock did not work out of the box. I used the updater to down load latest software version. The keyboard would then lock but if you turn the phone off the keyboard lock does not work. I have sent the phone to both Sony erricson's and Tesco's repair centres but the problem has not been resolved. Both have returned the phone saying the phone has been repaired. It has not. I really regret buying this model!

Re: CK13i keypad lock...help

Sat, 03 Dec 2011 17:17:21 GMT

I seemed to be reloading the software every day! I bought my phone in the Virgin shop, so I took it back as they had a 14 day no quibble exchange policy.. (Call Centre people didn't seem to know anything about faults with them though) They didn't have any phones the same in stock and to be honest I was quite glad as I didn't want to go through the same rigmarole again. I paid the difference and got a Blackberry Curve instead. No problems with that so I think it has to be a fault with this model of phone...

I know that doesn't help fix the problem, but if it's under guarantee and faulty, change it for another model.. not fit for purpose etc..