topic Unable to decrypt phone in Other/General

Unable to decrypt phone

Ali_Nour — Thu, 05 Sep 2013 04:01:37 GMT

I encrypted my phone couple of days ago and now I'm unable to decrypt it from security->encryption section.

Now I have to enter a pin every time I want to unlock the screen,all other parts in security section are disabled except :

face unlock, pin and password.

Please help me on this problem

Re: Unable to decrypt phone

Uliwooly — Thu, 05 Sep 2013 04:04:02 GMT

You will have to reset your phone to be able to do so.

Don't forget to give kudos

Re: Unable to decrypt phone

Uliwooly — Thu, 05 Sep 2013 04:05:23 GMT

Rickard

Sony Xperia Support

Posts: 1,423

Registered: ‎2012-01-12

‎2013-02-28 12:47 AM

If you have enabled encryption in your phone you need to perform a master reset to remove it. You can do that from Settings -> Backup & reset -> Factory data reset.

What are your thoughts about this forum?Let us know by doing t

Re: Unable to decrypt phone

Ali_Nour — Thu, 05 Sep 2013 05:12:32 GMT

Thank you so much guys I will try it, but if I do so, will all my data such as: downloaded games, apps and some originally installed apps erase?

Re: Unable to decrypt phone

Uliwooly — Thu, 05 Sep 2013 06:49:44 GMT

Everything will be gone, so you should back up everything, don't worry about apps, you can re-download all the apps/games even the pay apps/games.

Don't forget to give Kudos

Re: Unable to decrypt phone

Ali_Nour — Thu, 05 Sep 2013 14:45:56 GMT

Thank you so much

All preinstalled apps are in their place and aren't deleted

Re: Unable to decrypt phone

Uliwooly — Thu, 05 Sep 2013 16:33:25 GMT

That's normal, you can not delete/uninstall preloaded apps, you could if you root your phone and then uninstall them with titanium backup.

Re: Unable to decrypt phone

jalapathi — Thu, 10 Jul 2014 12:48:51 GMT

i also have the same problem

i also did factory data reset, but it is keep on showing UNMOUNTING INTERNAL STORAGE

please give an advice to solve the problem

Re: Unable to decrypt phone

techsupport — Thu, 18 Sep 2014 15:24:32 GMT

Hi,

How to decrypt or factory reset my phone?

I encrypted it and now wont accept the password

I cant totally open/use my phone

Thanks,

Re: Unable to decrypt phone

DhireshReddy — Mon, 30 Mar 2015 08:06:40 GMT

If you have enabled encryption in your phone you need to perform a master reset to remove it. You can do that from Settings -> Backup & reset -> Factory data reset.

Re: Unable to decrypt phone

treborp — Mon, 12 Oct 2015 14:09:30 GMT

tried to back -up my phone before doing a factory re-set so that I can get rid of the decryption, but I get a message stating can't do back-up due to the encryption! My only concern is losing photos. Any assistance welcome. Thanks.

Re: Unable to decrypt phone

Uliwooly — Fri, 27 Nov 2015 18:01:35 GMT

@treborp

Just connect the phone to a computer and transfer them

Re: Unable to decrypt phone

knewt68 — Sat, 03 Dec 2016 16:19:59 GMT

I am also in the same situation, I want to keep the phone and do a reset as lately no longer responding well and taking ages to use applications but I encrypted the phone without knowing that contacts cannot longer be backed up.

Is there any solution that you know which would allow me to save my contacts even with a third party application while the phone is encrypted?

Thanks

Re: Unable to decrypt phone

xR_0 — Thu, 16 Nov 2017 01:03:04 GMT

Hi guys i need help,

My problem is that i could not already view some of my pictures and videos in the Albums after when I do factory reset, all my pictures and videos are save in the SD card thinking it should not be wipe out right? Since most of my olders pics and vids are just properly fine, my phone is xperia xa, I need help please please help me,

See attachment pictures below,

Re: Unable to decrypt phone

xR_0 — Sat, 21 Apr 2018 13:45:21 GMT

Tried it already many times but dindt work still i have this files hoping it would be fix

Re: Unable to decrypt phone

knewt68 — Thu, 23 Aug 2018 06:02:06 GMT

https://www.hardreset.info/devices/sony/sony-xperia-sp-c5303/hardreset/first-method/

Hope this helps