topic Xperia SP won't charge or turn on in Other/General

Xperia SP won't charge or turn on

kakashi84 — Sat, 10 Aug 2013 16:13:33 GMT

Hello sony mobile people. Since yesterday, I have not been able to charge or even even turn on my phone! It was charging via a laptop till the battery was at about 30%, then I got a phone call, and the screen went weird and fuzzy, and since then I have not been able to turn it on. And when I try and charge it, the light goes bright red, then dims and eventually turns off after about 5-10 mins. This repeats if you leave it charged, via a PC or charger (and yes, I am using an official sony charger and cable). Can you please help because this is starting to become a nightmare. I should also mention, when I plug it into a PC or laptop, it only gets recognized for a second (while the charging red light is bright red, when it dims its like its not there so I cannot use it with my PC)

Thanks!

Re: Xperia SP won't charge or turn on

Aimee — Mon, 12 Aug 2013 13:40:03 GMT

Hi, if the battery has been completely drained from the handset, it may not charge well via a Laptop or PC using the USB cable. I would recommend that you connect your handset to a mains charger and leave it connected without any interruption for around 2 hours. Once done, disconnect the phone and attempt to power it on. Hopefully this will allow you to boot the phone.

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Re: Xperia SP won't charge or turn on

kakashi74 — Mon, 12 Aug 2013 15:53:24 GMT

Hi Aimee,thanks for the reply. As mentioned, I have been using an official sony charger, and the same thing happens!

Re: Xperia SP won't charge or turn on

dp — Wed, 16 Oct 2013 12:23:45 GMT

phone will not charge from laptop

Re: Xperia SP won't charge or turn on

RenShijo — Thu, 17 Oct 2013 17:51:54 GMT

same problem as my phone..

the charge cable get really hot when this happen..

then my phone is dead..no lights, no LED, no vibrate, tried everything..

turns out my motherboard is burnt..

got replaced after waiting period of 1 month since send it to sony center..

btw i can charge my phone via laptop with the provided charger..

the only problem is it takes longer to fully charge the battery than using wall plug..

Re: Xperia SP won't charge or turn on

phoebepops — Thu, 07 Nov 2013 23:34:38 GMT

My phone has been doing something similar! The phone wouldn't power on but the LED light was on red as if the phone was charging, however it was not plugged in. I've tried all the reset and power off methods but have got no where. Pleas help !!!

Re: Xperia SP won't charge or turn on

Sam — Fri, 08 Nov 2013 02:52:46 GMT

Have you tried running a repair with the phone off?

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
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Re: Xperia SP won't charge or turn on

DCX612 — Fri, 08 Nov 2013 14:53:40 GMT

Same exact issue I got as well.. It's been like this for 4 days now and it's terribly frustrating because it's such a nice phone :(. I tried holding down both volumes+power button, hard reset button located behind the back plate and the PC companion won't recognize my device when i plug it into the USB. I know it's now the USB cord because it works with every other device i tested today. So what are my options?

Re: Xperia SP won't charge or turn on

Spud — Sat, 09 Nov 2013 01:55:37 GMT

Hello,

I am unable to turn my phone (sony xperia sp) on, I attempt to charge same and nothing, when I press the on button the red light flashes whislt I am pressing the on button but then nothing. The mobile is only a few months old.

As per forum instructions I have:

1. Removed sim, put into mains power, taken the cable out 2-3 times, nil red light, left in mains, nil red light, can still not turn on.

2. I have tried to connect to the PC companion through PC, but the PC is not recognising the mobile as it is not turned on so I can not repair phone.

3. Cable is not problem as I have tried different cables and they work in other devices.

please help

Spud

Re: Xperia SP won't charge or turn on

RatheeshKS — Sun, 10 Nov 2013 18:09:25 GMT

Xperia SP comes with a non removable battery.So turning off in this condition is not possible by removing battery.The volume up+power button doesnt work in Xperia SP unlike other phones.The solution is given below.

Remove the back cover of Xperia SP and look for a small yellow dot on mid bottom with “OFF” written below it. Check the image below.

Now “Press & Hold Down the OFF Button, using a tip of pen or any other pointed object for around 10 seconds”. Phones vibrates and will be switched off automatically. Check image below.

P.S. Don’t use very sharp objects as it may damage the OFF Button.

Now phone restarts.

After restarting we found that our Xperia SP got back to normal temperature and everything was fine. We were able to charge our Xperia SP again, device was cool.

I also faced the same issue and got solved with the solution given in above link.Hope it will work for you also

Re: Xperia SP won't charge or turn on

b-rad — Tue, 17 Dec 2013 21:37:35 GMT

Hi my SP is doing the same thing, wont charge up or turn on

had been charging slowly (i felt) for a while

and hasnt come on since running out of battery whilst on charge last night... ive tried the reset and things an the charger was connected all night with no affect...

the led bar thingy at the bottom does a three red flashes sequence... have you solved this problem yet? id really appreciate an answer

Re: Xperia SP won't charge or turn on

dhruvism — Sat, 12 Apr 2014 05:22:59 GMT

same problem here when i connected to a charger red lead appears and after minute or two it goes off ..

not deducted by PC even becauce its not turning on, tried to flash using SUS connecting using cable after pressing volume down also not worked fully frusted.. any body there who solved such issue with Xperia SP 4.3??

Re: Xperia SP won't charge or turn on

Sam — Mon, 14 Apr 2014 03:26:54 GMT

If reflashing has not resolved the problem then you are really only left with contacting your local Xperia Care team to arrange assessment of your device.

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Re: Xperia SP won't charge or turn on

Eureka — Thu, 22 May 2014 21:12:36 GMT

Any ideas on why it does this? It happens to my SP about once a month or two. Pretty frustrating as i need it for work. It usually takes me about 3-4 days to a week to get it back on and functional.

Re: Xperia SP won't charge or turn on

Sam — Thu, 22 May 2014 23:50:43 GMT

@Eureka - There could be a number of reasons, however if you can advise us what you have been doing to get it working again this may shed some light on it.

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Re: Xperia SP won't charge or turn on

Eureka — Fri, 23 May 2014 02:26:41 GMT

Honestly its not really a specific method. Mainly its just unplugging and plugging it back into the PC. Usually once it happens i leave it on the outlet charger itself all night while i sleep. Then i just mess around with it plugging it into the pc/button mashing. For my specific phone, when you try to hold the yellow button on the back, its SUPPOSE to vibrate. When it goes in this "dead" mode it doesnt. So the key for me is to mess around till it vibrates. Once it does that it means it just needs to be charged and will actually hold the charge. Everytime i do get it back however, it has been factory reset. Right at this moment its in "dead mode". Been like this for a full week, and i dont think i can get it back this time unfortunatly.

TL;DR: Involves lots of button mashing/plugging in and out of pc till the red light stays on for longer then 20min. ALSO, i forgot to mention, if the light turns blue you will need to simply use the sony pc companion and repair it.

Re: Xperia SP won't charge or turn on

Sam — Fri, 23 May 2014 05:19:38 GMT

That is odd, however given the nature of the issues if you have already tried a software repair you may want to look at getting it looked at by an authorised agent.

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Re: Xperia SP won't charge or turn on

iceblink1 — Mon, 02 Jun 2014 21:44:07 GMT

RatheeshKS's solution above WORKS!!

@RatheeshKS wrote:
Xperia SP comes with a non removable battery.So turning off in this condition is not possible by removing battery.The volume up+power button doesnt work in Xperia SP unlike other phones.The solution is given below.

Remove the back cover of Xperia SP and look for a small yellow dot on mid bottom with “OFF” written below it. Check the image below.
Now “Press & Hold Down the OFF Button, using a tip of pen or any other pointed object for around 10 seconds”. Phones vibrates and will be switched off automatically. Check image below.
P.S. Don’t use very sharp objects as it may damage the OFF Button.
Now phone restarts.
After restarting we found that our Xperia SP got back to normal temperature and everything was fine. We were able to charge our Xperia SP again, device was cool.
I also faced the same issue and got solved with the solution given in above link.Hope it will work for you also

(except the link to how to turn the SP back on is wrong, you just hold down the power button on the side as usual)

My XperiaSP was completely dead, wouldn't charge, no red led even, holding down the power button for 10 secs did nothing.

However, as per RatheeshKS's post, I removed the back cover and used a ball-point pen to press down on the yellow button at the bottom (don't press too hard). After ~10 secs got three vibrations! Then held down the power button onthe side and it vibrated again and booted up. (Note battery was at 79% so phone was unplugged during these operations)

Re: Xperia SP won't charge or turn on

joysoncp — Mon, 15 Sep 2014 17:39:38 GMT

sam iam facing the same problem . and it is in one year service waranty and from sony i got a reply pay 75 kwd and we will repair it . without touching the phone they said you droped the phone.

Re: Xperia SP won't charge or turn on

Sam — Tue, 16 Sep 2014 00:13:22 GMT

@joysoncp - I am sorry to hear that, however for any service/warranty questions you are best to speak with your local Xperia Care team.

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