topic Re: Encryption unsuccessful in Other/General

Encryption unsuccessful

Marvster123 — Tue, 24 Sep 2013 22:30:59 GMT

The Phone keeps saying "Encryption was interrupted and can't be completes a result,the data on your phone is no longer accessible."

There is a reset Icon however this doesn't seem to have any effect as it does nothing... I don't know what I did but this screen popped up I wasn't even encrypting anything my phone was on charge. This happens 2 days after i updated my phone not sure if is due to that. Is there anyway to reset the phone?

Re: Encryption unsuccessful

Rickard — Wed, 25 Sep 2013 09:07:48 GMT

A repair in PC Companion should solve this problem.

Install PC Companion in your PC (http://www.sonymobile.com/global-en/tools/pc-companion/), open Support zone -> Software update -> repair and then follow the instructions from the software.

I'm not sure what might have happened in your phone but certain security softwares and company email accounts can encrypt the phone.

Re: Encryption unsuccessful

Marvster123 — Wed, 25 Sep 2013 12:55:33 GMT

Thanks for the help but it still doesnt resolve the issue Sony PC comapnion doesn't recongnise my device and when i does recognise it .. it says error when it reaches th update/repair stage is there another way to fix the issue other than Pc compainion???

Re: Encryption unsuccessful

Rickard — Wed, 25 Sep 2013 13:42:03 GMT

Try this and see if it helps:

Remove phone from PC

Press and hold on/off and vol+ at the same time for 10 seconds

Start PC Companion but don't connect the phone

Select Support zone -> Software update -> repair and follow the instructions.

If this doesn't help and you can't start the phone to make a reset from the phone i recommend that you contact a service location or local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/).

Re: Encryption unsuccessful

PlsHelp23 — Thu, 18 Dec 2014 02:47:37 GMT

My Xperia SP has the same problem.... If I turn my device on, the device is like fixing an error with a fixing sign and loading on the screen.. after a few moment, the device will turn on but gets stuck and says "encryption unsuccessful" with a message. It has a reset button but it wont work either. I always get stuck on that screen no matter what I do. I would appreciate if someone will help me fix this problem.

Re: Encryption unsuccessful

cichse — Wed, 25 Nov 2015 14:32:05 GMT

my xperia has the same problem..

Re: Encryption unsuccessful

Rickard — Wed, 25 Nov 2015 15:34:04 GMT

I'm sorry to hear that.

If my suggestions above doesn't help i recommend that you contact a service location for further investigation.

For more information about how to submit your phone for repair and where, please contact your local support team.

Re: Encryption unsuccessful

poorn — Thu, 05 Jan 2017 06:14:49 GMT

Dear sony mobile team,

None of your service center is able to provide the solution for disk encryption problem in any of your xperia devices, they simply give the estimate of pcb/mainboard. which is very expensive for a software related problem.

and also encryption unsuccessful is not the user problem all the time, most of the time when we want to encrypt the phone it automatically give error after restarting.

for your software or technical problem customer of sony mobile are suffering, is it good.

Thanks in advance becuase I am sure you are not able to provide the perfect solution to customer.

Re: Encryption unsuccessful

sagar94 — Fri, 11 Aug 2017 08:05:07 GMT

i alsohave encryption unsusseful problem and i update my phone it also failure give me some solution how to solve encryption unsusseful