topic Re: Sony Xperia SP keeps restarting in Other/General

Sony Xperia SP keeps restarting

Raptor3624 — Thu, 27 Mar 2014 04:04:41 GMT

I updated my phone to 12.1.A.0.266 a few weeks ago through wifi when Sony released it officially. And now my phone keeps restarting.It doesn't even reach the home screen. Factory reset(under the back panel) and any hard or soft reset doesn't work.

It all started after I updated the phone to the new firmware. The new UI was slow and laggy. Sometimes when I used to pick up the phone speaker used to be switched on.

From a few days, the volume on the screen just showed a horizontal bar and not the actual volume UI.
3-4 days ago Chrome crashed and 2 days ago Google search and Google now crashed. I installed Amazon kindle app for Android last night but that too crashed in the morning.

And from afternoon, the phone itself crashed.

How do I get my phone back to life?

Re: Sony Xperia SP keeps restarting

manjuboyz — Thu, 27 Mar 2014 04:29:02 GMT

Hi Raptor3624

>I believe you must put the phone to safe mode, try to repairing the phone using different computer with high speed broadband(not Wifi), same happened to me when i used WiFi later, i repaired phone using Cable internet, it fixed my issue along with some other too;)

Manjuboyz

NOTE:
Rate me(Kudos) If you are happy with my Resolution, Thanks

Re: Sony Xperia SP keeps restarting

Raptor3624 — Thu, 27 Mar 2014 04:35:21 GMT

Hi Manjuboyz, Thanks for replying.

I didn't understand. You mean to say I had put the phone on 'Safe mode' while updating the firmware or you are saying it's in safe mode now?

I had updated the firmware earlier on wifi. Do you mean I should have done it using USB cable with Sony PC companion or something?

Re: Sony Xperia SP keeps restarting

alexrx — Thu, 27 Mar 2014 04:37:31 GMT

@Raptor3624,

Connect the phone to a wall charger > Press and hold "Power Button" and "Volume Up" at same time for 10 seconds( 3 vibrates) or press and hold OFF Button (using a pen) at the same time for 10 seconds(3 vibrates) > Charge it for 1 hr > Repair the phone software using Sony Update Service.

Sony Update Service

NOTE: Make sure that your phone is completely turned off before performing a software repair with SUS.

Cheers.

Re: Sony Xperia SP keeps restarting

Raptor3624 — Thu, 27 Mar 2014 05:58:30 GMT

I have tried Power+Volume down and Power+Volume down+Camera. Both just restart when plugged to USb and Off it, and the same SONY logo->XPERIA logo->Colourful graphics loop happens.

Nevertheless, Thanks. Let me try your suggestionand get back to you.

Re: Sony Xperia SP keeps restarting

alexrx — Thu, 27 Mar 2014 06:20:52 GMT

Keep us updated.

Re: Sony Xperia SP keeps restarting

Raptor3624 — Thu, 27 Mar 2014 13:21:42 GMT

I tried both ways that you mentioned. No effect whatsoever. Not even 1 vibration. Phone is completely discharged. SHould I charge it a little first?

Re: Sony Xperia SP keeps restarting

alexrx — Thu, 27 Mar 2014 14:03:37 GMT

Yes, You have to charge the phone for 2 hrs and then repair it with SUS.

Re: Sony Xperia SP keeps restarting

easyfiresound — Thu, 27 Mar 2014 19:59:16 GMT

hi i have the same problem...... what is the solution????

Re: Sony Xperia SP keeps restarting

_alexdon_ — Thu, 27 Mar 2014 20:07:59 GMT

Have you tried a repair with SUS?

http://www.sonymobile.com/gb/tools/update-service/

Re: Sony Xperia SP keeps restarting

easyfiresound — Thu, 27 Mar 2014 20:48:16 GMT

alexdon i have repaired now with SUS and now the phone go well.... but why the sony xperia sp have this many bug??? is more difficult for sony to make a firmware for this device?? this phone is a great phone, with best specifich... thx

Re: Sony Xperia SP keeps restarting

_alexdon_ — Thu, 27 Mar 2014 20:51:50 GMT

I do not know why some people have issues,some do not.It could be related to the software itself,some apps interfering and so on.But it is good that you managed to fix the issue.

Re: Sony Xperia SP keeps restarting

easyfiresound — Thu, 27 Mar 2014 21:32:54 GMT

Thx for The support Buy You Alex work for Sony? What is your Rank here? i want To know why this Phone (Best hardware) is more difficult To update for Sony. Sorry for My bad English

Re: Sony Xperia SP keeps restarting

_alexdon_ — Thu, 27 Mar 2014 21:37:44 GMT

No, I do not work for Sony.I am a forum moderator,my job is to keep the forum clean and civilized and if I can help somewhere,I will.You could contact xperia care about this:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Sony Xperia SP keeps restarting

_alexdon_ — Thu, 27 Mar 2014 21:37:53 GMT

This forum is more of a user support forum,it is for us to help each other.

Re: Sony Xperia SP keeps restarting

RgJ — Fri, 11 Apr 2014 01:10:39 GMT

I have same issue, even after the latest update, still keep on restarting

Re: Sony Xperia SP keeps restarting

Danial-mach1 — Fri, 11 Apr 2014 04:44:46 GMT

try to remove your sim card..then see phone restart or no

If yes then repair via SUS

Re: Sony Xperia SP keeps restarting

eduardo — Thu, 07 Aug 2014 09:40:55 GMT

Hello!

I have the same problem, does anyone find the solution?

The phone to the under warranty, i'll send it (again) to the Vodafone Service and Repair.

Re: Sony Xperia SP keeps restarting

didami — Sun, 10 Aug 2014 07:47:24 GMT

sorry sir it didn't vibrate,

how to repair software via sus? there is a downloading pc companion just

Re: Sony Xperia SP keeps restarting

didami — Sun, 10 Aug 2014 09:41:49 GMT

alexdon i press that two bottom and nothing happen. and in sus what should i do? plz help

mine is restarting every 2min when u don't use it.