topic Re: Problems making call - can't hear unless I put phone on speaker in Other/General

Problems making call - can't hear unless I put phone on speaker

bluebell112 — Tue, 30 Sep 2014 18:46:06 GMT

Hello

A problem developed on my xperia sp today. When I make a call I can't hear the other person unless I put the phone on speaker. they can hear me. I've checked everything I can think of on the settings and restarted the phone. Any ideas? Thank you

Re: Problems making call - can't hear unless I put phone on speaker

Hampus — Wed, 01 Oct 2014 11:26:11 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you download the application "Xperia Diagnostics" via Google Play. From this application you can test the ear speaker.

If you cannot hear anything from here, a software repair via PC Companion would be recommended to exclude software related problems:

http://www.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Re: Problems making call - can't hear unless I put phone on speaker

Peter-P — Sat, 11 Oct 2014 13:10:11 GMT

Hi I have the same problem sometimes, its when I use the headphones to listen to the walkman app.

What cures it for me is to listen to music and pull the headphones out while the music is still playing.

Re: Problems making call - can't hear unless I put phone on speaker

jacksXperiaSP — Wed, 15 Oct 2014 09:43:22 GMT

Hello,

It looks like the Walkman App is messing with the phone.

I disabled audioclair+ and it worked again

Re: Problems making call - can't hear unless I put phone on speaker

DevananD03 — Wed, 12 Nov 2014 23:47:41 GMT

the same problem i have rigth now, when i contact to sony service center they checked my mobile and they said that my audio jack has an problem,so change audio jack so that problem will resolve.

Re: Problems making call - can't hear unless I put phone on speaker

imittal003 — Fri, 18 Sep 2015 04:09:54 GMT

I'm facing the Dame problem. When I contacted the Sony service center, they told me that there was a hardware issue and it cannot be repaired. They would charge almost the market value of the phone to replace it. It's deeply depressing since everything else in the phone works just fine.

Re: Problems making call - can't hear unless I put phone on speaker

RichardL1968 — Wed, 23 Sep 2015 11:09:29 GMT

I just had the same problem. I tried your Headphone idea. Success! Thanks

Re: Problems making call - can't hear unless I put phone on loud speaker call

oncore — Fri, 10 Jun 2016 15:07:07 GMT

sony m5 dual can't hear during calls

Re: Problems making call - can't hear unless I put phone on speaker

godake — Sun, 12 Jun 2016 03:14:06 GMT

XPERIA DIAGNOSTICS APP is not available in my country, and I can hear absolutely nothing unless I put speaker on... I purchased M4 just yesterday, can't believe I'm dealing with this

Re: Problems making call - can't hear unless I put phone on speaker

SN4 — Tue, 06 Dec 2016 15:12:34 GMT

Hi I have another problem
Just got this new xperia ultra xa
I can hear ppl but ppl can't hear me at all while talking on the phone

Re: Problems making call - can't hear unless I put phone on speaker

maheur — Wed, 12 Apr 2017 12:31:22 GMT

I also have this issues. People.can only hear me if I use speakerphone. Was working fine the other day. Random diagnostics mics work fine. Not sure why it wont work during a call.

Re: Problems making call - can't hear unless I put phone on speaker

Tereza1 — Mon, 15 May 2017 07:26:23 GMT

I have the same problem... already sent for repair once... I have Xperia Z5 compact and I cannot believe that I have such problems with such an expensive phone... if they don't solve it next time, I will replace it and will never ever buy a Sony again... I am really fed up of continuously moving my content to my brother's old phone... 😕

Re: Problems making call - can't hear unless I put phone on speaker

RompishRohit — Wed, 19 Jul 2017 17:25:29 GMT

The PC companion is really a good tool to have.

Re: Problems making call - can't hear unless I put phone on speaker

keer_23 — Sun, 30 Jul 2017 12:23:00 GMT

I've got the same problem with my Xperia xa ultra. I also tried the software repair and all but still the problem persists. Is there any other solution?

Re: Problems making call - can't hear unless I put phone on speaker

GRESH1 — Wed, 27 Sep 2017 08:39:49 GMT

Problem with phone. Can't hear unless i have speaker on

Re: Problems making call - can't hear unless I put phone on speaker

6352 — Wed, 17 Jan 2018 15:04:43 GMT

hi,

I'm also having this problem.

I only strted using the phone (xperia M5) about two weeks ago.

tried making a call today and cant hear anything - please advise URGENTLY