topic Re: Sony India will not service phones bought outside India. in Other/General

Sony India will not service phones bought outside India.

Mkerala — Thu, 29 Jan 2015 18:51:15 GMT

I have a Sony Xperia P smartphone which I bought from UAE 2 years ago. I am having issues with battery for last few weeks.

When I visited you Service center in kottayam, Kerala, they are not even ready to service my phone even for service charge saying it is not bough in India.

Since the phone has non-removable batteries now I need to go to UAE to get get a new battery installed.

What should i do?

Re: Sony India will not service phones bought outside India.

Thommo — Thu, 29 Jan 2015 19:02:16 GMT

You need to contact Xperia care and ask what options are available http://www.sonymobile.com/global-en/support/contact-us/

Re: Sony India will not service phones bought outside India.

dandy63 — Thu, 29 Jan 2015 19:37:57 GMT

As your phone is over 2 years old i would look into a 3rd party repairer......

Re: Sony India will not service phones bought outside India.

Mkerala — Thu, 29 Jan 2015 19:40:42 GMT

Contacted xperia care and they have given me canned responce.

"As per your query, we would like to inform you that Sony Mobile Customer Support does not have the possibilities to provide warranty information checking through IMEI number so we would suggest you to visit nearest Sony Authorized Service Centre so that our engineers can assist you better.

For location of the Sony Mobile Authorized Centre which is nearest to you, kindly access the following web link:

http://somc.servicetrack.in/

We recommend you take along the proof of purchase while visiting the Sony Authorized Service Centre.

Also, we would like to inform you that through IMEI number Service Centre provides you the information that the Sony handset that you own is manufactured for Indian market or not as the device has been purchased online and Sony does not support any third party website.

However, if the handset is manufactured for indian market only you will get one year warranty and through proof of purchase (bill) you can claim it."

Re: Sony India will not service phones bought outside India.

Thommo — Thu, 29 Jan 2015 19:55:10 GMT

Nothing we can do sorry - We are a bunch of members that try and help others

Re: Sony India will not service phones bought outside India.

Uliwooly — Thu, 29 Jan 2015 20:06:24 GMT

Just like Thommo said, this forum is for us, users, to help each other, you need to contact Sony directly, if they can't help you, you can follow dandy63's advice and check with a third party repair center.

Re: Sony India will not service phones bought outside India.

Mkerala — Thu, 05 Feb 2015 18:55:59 GMT

I have a sony phone, vaio laptop, Sony home theater. Not going to buy another sony product in my life.

No updates, no service, no support and not even ready give a bttery replacement. No wonder Sony mobile is going down.

Re: Sony India will not service phones bought outside India.

Arpan999 — Fri, 23 Feb 2018 12:30:30 GMT

If i bought Xperia xa2 from Philippines will it work in india with no glitches and interrupting?

What is launch date in india of this model?