topic Re: Xperia T3 not turning on in Other/General

Xperia T3 not turning on

Damjan66 — Mon, 23 Oct 2017 13:54:01 GMT

It all happend 4 days ago. My phone was charging and electricity cut out twice, after some time i wanted to go to bed and set alarm so i took my Xperia T3 disconected it from charger i press the power button and it said no sim card and it was shutting off (there was sim card inserted already) so it turned off and after that i cant get it to turn on, i tried everything when i connect to charger light not blinking connecting to pc says cant recognize the device , also tried hard resseting with the buttons nothing worked , btw when i put my phone really close to my ear without the case in the back i can hear something buzzing , if someone knows please help me.

Re: Xperia T3 not turning on

Emil — Tue, 24 Oct 2017 07:49:11 GMT

Hi @Damjan66,

I'm sorry to hear this.

Have you tried to temporarily remove your SIM and SD card from your device to make sure they are not causing this behavior.

I would also recommend that you perform a 2-minute restart, to do so:

Open the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the OFF button for 120 seconds, ignoring any vibrations, and then release the OFF button.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia device.

If you are still experiencing the same behavior you can try to perform a software repair using Xperia Companion.

Keep me posted how it goes.

Re: Xperia T3 not turning on

Damjan66 — Tue, 24 Oct 2017 16:43:52 GMT

I guess you dont even read what your customers write , i did all of the above before you even telling me also i cant do software repair cuz my phone is not recognized when i plug it in , i guess you dont even care about your customers.

Re: Xperia T3 not turning on

Uliwooly — Tue, 24 Oct 2017 17:26:02 GMT

@Damjan66

I'm sorry to hear about your issue, and I understand that you are frustrated but being rude to other trying to help you won't solve the issue but this will discourage other users to help out; keep in mind that this is a global user based forum.

Have you unlocked the bootloader?
Have you flashed the phone?
Have you tested different computers?
Have you tried with different USB cables and USB ports?

Re: Xperia T3 not turning on

Damjan66 — Tue, 24 Oct 2017 17:39:24 GMT

How im rude , in my first post i wrote all i did and then he posts the same stuff i dont get it how im rude ?? Btw i havent flashed my phone , havent unlocked bootloader , yes tested other pcs and other cables and ports.

Re: Xperia T3 not turning on

Uliwooly — Tue, 24 Oct 2017 17:44:00 GMT

@Damjan66

The only solution left is to contact your Local support to get it inspected / repaired.

Re: Xperia T3 not turning on

Emil — Wed, 25 Oct 2017 07:15:41 GMT

@Damjan66, I'm sorry if I gave you the impression I hadn't read your post. It wasn't clear to me how you have tried to reset your device or if you had tried to perform a software repair.

I just wanted to make sure there was nothing software related causing this behavior that could be fixed without having the device sent in to an authorized service center. But if you had already tried this, I recommend that you follow @uliwoolys advice and get in contact with your Local support team for assistance with how to have your device sent in to an authorized service center.

Hope it works out!

Re: Xperia T3 not turning on

Damjan66 — Wed, 25 Oct 2017 08:30:18 GMT

Will try to do that i mean its the company`s fault the ones that provide us with electricity here in our conuntry the cut out the power then back on while my phone was on the charger , i will sign appilication so they get it fixed if they dont want to do that then i will be getting the new xz premium i tihnk i realy like it :smileysmileywink:

Re: Xperia T3 not turning on

Uliwooly — Wed, 25 Oct 2017 17:31:26 GMT

@Damjan66

The XZ Premium its a beast, it's an awesome phone