topic Re: Cant get PC Companion to work in Other/General

Cant get PC Companion to work

Thu, 02 Sep 2010 16:38:49 GMT

Sorry, this is probably pretty basic.

Just installed PC Companion but none of the features work, i.e. Media Go. When I click on "Start" I get the following error message: "Internet connection required". I have this on my work pc which has a firewall / proxy.

Any ideas?

Re: Cant get PC Companion to work

suze — Thu, 02 Sep 2010 17:47:03 GMT

The initial install of PC Companion is the bare bones as such, if you want to then access features like media go you have to do another download over the internet. Its the same with another bit of it too but I'm sorry I don't remember which bit. Its been a while since I set it up.

Re: Cant get PC Companion to work

Martha- — Thu, 02 Sep 2010 18:55:39 GMT

It is the same for most, if not all of the apps in PC Companion. They need to be installed later.

Re: Cant get PC Companion to work

Fri, 03 Sep 2010 08:24:01 GMT

Thanks - I appreciate your help. I have downloaded the individual elements separately and installed them - they now work with PC Companion. For some reason if the item is not installed, when you click on it in PC Companion, it can't find an internet access to download the files.

All sorted now - thanks again.