topic Xperia xa keyboard problem in XA Series

Xperia xa keyboard problem

shadow97 — Sun, 26 Mar 2017 08:55:59 GMT

hello everyone ı have bought a new xperia xa about 1 and a hlaf month ago.but recently ı started to have a problem about my keyboard.While ım texting something ıt starts keep texting somwthing random by itself.Like its staying stable on the letters or numbers etc.In order to get rid of that ı need to clean the screen of the phone.Anyone has the same problem here?

By the way ı have protective glass on the screen and ı doubt its because of that.Does it effect that?

Re: Xperia xa keyboard problem

Qatrium — Sun, 26 Mar 2017 09:14:58 GMT

Hello @shadow97 and welcome to the community!

Indeed, your glass screen protector might be causing this issue, and the first step of troubleshooting is to remove the screen protector, clean the phone screen with a soft dry tissue, then test if the issue is still there.

Re: Xperia xa keyboard problem

shadow97 — Sun, 26 Mar 2017 16:35:31 GMT

ı have removed the glass from the screen but ı still have the same problem.Do you have any solution about it or should ı contact with warranty ?

Re: Xperia xa keyboard problem

shadow97 — Sun, 26 Mar 2017 16:36:47 GMT

btw my screen isnt sensitive sometimes.it doesnt react me even i touch the screen many many times