topic Re: My Xperia XA Ultra Failed to turn on after failed update attempt in XA Series

My Xperia XA Ultra Failed to turn on after failed update attempt

Gaeoul — Mon, 19 Jun 2017 11:24:45 GMT

PLEASE HELP !
An error popped up during installation of Android 7.0 update..

I tried updating my android version using companion since I can't install it using wireless connection. Then after a few minutes the companion had a popped up message saying There was an error during the installation.. so i tried to cancel it and Turned my phone on and the lights were on, but the process stopped in the word "Sony" .. 4hrs have passed already and still the same. PLEASE HELP

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

poypapa — Mon, 19 Jun 2017 15:17:30 GMT

SAME T_T, Trying using Sony Repair in Xperia Companion it doesn't work. 😕

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

Gaeoul — Mon, 19 Jun 2017 21:26:49 GMT

I got help from Sony Expert Support but look at the time difference.

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

poypapa — Tue, 20 Jun 2017 06:12:06 GMT

I give it to the customer service lol. Did you fix it already using Companion Repair? Mine doesn't work.

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

poypapa — Tue, 20 Jun 2017 06:16:09 GMT

Still on the sony start up logo..

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

Aashwin1 — Tue, 20 Jun 2017 06:29:10 GMT

Sorry to say but your device is permanently bricked.

It happened with my previous Xperia too.

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

poypapa — Tue, 20 Jun 2017 06:33:37 GMT

It's not only a software problem?

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

poypapa — Tue, 20 Jun 2017 06:34:49 GMT

Sony Service Centers cannot fix this problem just fixing its software? Mine Xperia is so *bleep* new that update make it stuck on SONY logo

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

Aashwin1 — Tue, 20 Jun 2017 06:45:29 GMT

Nothing will work now. I can understand the pain and situation you are in. 😢

Try software repair for your heart's content. Even the service center guys do this same thing.. if it works then great, else...

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

Qatrium — Tue, 20 Jun 2017 06:50:28 GMT

@poypapa

We understand your frustration. Kindly refrain from using foul language to avoid post deletion. Spend a few minutes reading our discussion guidelines.

And your phone can be restored, use the small yellow button beneath your SIM tray flap cover to force restart your device, then perform a software repair using Xperia Companion while the phone is switched off.

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

poypapa — Tue, 20 Jun 2017 06:55:07 GMT

Hi, I forwarded it on sony service center! Can you assure is it only a software problem and fixable? I try the last night the Repair in Sony Companion but didn't work. I didn't know what that small yellow in sim card. I cant boot it up into home menu because it stuck on SONY power logo.

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

Qatrium — Tue, 20 Jun 2017 06:59:35 GMT

@poypapa

I can't assure anything as long as I don't have my hands on the phone. And how come you sent it to Sony's service center and they couldn't fix it for you?

If you failed your software update then it is most probably fixable by performing a software repair using Xperia Companion. Keep your cool and retry the process while your phone is charged and turned off.

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

poypapa — Tue, 20 Jun 2017 07:36:22 GMT

I tried already the repair but it failed. I think It cant install the Nougat Version in my XA Ultra. Thats why i send it in the service centre it will takes 3 days to be checked tho because it will be shipped. Ill try to remain calm.

I upgrade it using Xperia Companion because OTA update always failed.

Re: My Xperia XA Ultra Failed to turn on after failed update attempt

poypapa — Tue, 20 Jun 2017 07:40:50 GMT

Also, if you check Gaeoul repairing his XA Ultra from 8PM to 5AM still didnt repaired i think. Thats why im here freaking out hahahaha