topic Re: Unable to copy data from internal to external memory in XA Series

Unable to copy data from internal to external memory

Ak_12a — Sat, 06 Aug 2016 13:22:53 GMT

How can I move data from internal to external. I have trying to move using file commander and file explore also but got failed.

Re: Unable to copy data from internal to external memory

_alexdon_ — Sat, 06 Aug 2016 13:24:24 GMT

If the device is new and running 6.0, you have to grant permissions to file commander or any other app before using it.

Re: Unable to copy data from internal to external memory

Ak_12a — Sat, 06 Aug 2016 13:35:44 GMT

I am using file commander and permission is granted in application seting

Re: Unable to copy data from internal to external memory

_alexdon_ — Sat, 06 Aug 2016 13:36:30 GMT

Is your microSD working normally? Can you see it in a computer?

Re: Unable to copy data from internal to external memory

Ak_12a — Sat, 06 Aug 2016 13:38:53 GMT

Yes my SD card is working and I purchased it today

Re: Unable to copy data from internal to external memory

_alexdon_ — Sat, 06 Aug 2016 13:40:32 GMT

What error do you get? Can you post a screenshot?

Re: Unable to copy data from internal to external memory

Ak_12a — Sat, 06 Aug 2016 14:03:43 GMT

Re: Unable to copy data from internal to external memory

_alexdon_ — Sat, 06 Aug 2016 14:13:18 GMT

I think you are either trying to copy something that isn't there or something that cannot be moved. Did you try to restart your device?

Re: Unable to copy data from internal to external memory

Ak_12a — Sat, 06 Aug 2016 14:25:38 GMT

Yes i have restarted my phone ..

also i amy trying to copy/move music and video file but not coping/moving.

please see my attachment of application permisions.

from external memory to internal memory coping/moving succesfully but from internal to external not happen

Re: Unable to copy data from internal to external memory

_alexdon_ — Sat, 06 Aug 2016 14:43:18 GMT

Did you buy the music? In that case, it might be DRM protected.

Re: Unable to copy data from internal to external memory

Ak_12a — Sat, 06 Aug 2016 14:45:41 GMT

no i havn't buy the music.

this problem is appering for all files and folders not only in music and videos

Re: Unable to copy data from internal to external memory

_alexdon_ — Sat, 06 Aug 2016 14:50:53 GMT

I can try to check this with some other people.

Re: Unable to copy data from internal to external memory

Ak_12a — Sat, 06 Aug 2016 14:52:19 GMT

ya sure

Re: Unable to copy data from internal to external memory

_alexdon_ — Sun, 07 Aug 2016 07:10:24 GMT

Do you get the same error when you move a single file (music, video) just like when you tried to move the process?

Re: Unable to copy data from internal to external memory

Ak_12a — Sun, 07 Aug 2016 07:11:52 GMT

yes

Re: Unable to copy data from internal to external memory

_alexdon_ — Sun, 07 Aug 2016 07:13:33 GMT

How did you actually move the files in that folder in the first place?

Re: Unable to copy data from internal to external memory

Ak_12a — Sun, 07 Aug 2016 07:26:21 GMT

open internal storage-->

open the such folder where file contains

slect the file and long press which want to move

slect cut or move option

then slect destination folder external memory and paste it.

Re: Unable to copy data from internal to external memory

_alexdon_ — Sun, 07 Aug 2016 07:38:23 GMT

Can you try to move the files using inbuilt option under settings - storage?

Re: Unable to copy data from internal to external memory

Ak_12a — Sun, 07 Aug 2016 07:45:46 GMT

yes i have done through inbuilt option but its only move music,video,and images but not move other file like word,excel,pdf or folders

Re: Unable to copy data from internal to external memory

_alexdon_ — Sun, 07 Aug 2016 07:52:06 GMT

It won't move folders. I don't really understand why you want to move some folders which have processes like AR or others, that are supposed to be in internal memory. If you want to move an application to external, you need to do that from settings - apps, storage. Note that not all apps can be moved.