https://community.sony.cz/t5/xa-series/video-image-is-frozen/m-p/3553455#M12642 <P>Hi .. Because in this mobile the online video freezes, but the audio continues without problems ..</P><P><EM>GT</EM></P> Fri, 26 May 2017 16:09:55 GMT Roro33 2017-05-26T16:09:55Z https://community.sony.cz/t5/xa-series/video-image-is-frozen/m-p/3553455#M12642 <P>Hi .. Because in this mobile the online video freezes, but the audio continues without problems ..</P><P><EM>GT</EM></P> Fri, 26 May 2017 16:09:55 GMT https://community.sony.cz/t5/xa-series/video-image-is-frozen/m-p/3553455#M12642 Roro33 2017-05-26T16:09:55Z https://community.sony.cz/t5/xa-series/video-image-is-frozen/m-p/3553456#M12643 <P>i have the same problem....&nbsp;</P> Fri, 26 May 2017 19:08:54 GMT https://community.sony.cz/t5/xa-series/video-image-is-frozen/m-p/3553456#M12643 eddpch 2017-05-26T19:08:54Z https://community.sony.cz/t5/xa-series/video-image-is-frozen/m-p/3553457#M12644 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1015524">@Roro33</A>&nbsp;&amp;&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1015586">@eddpch</A>, welcome to the community.</P><P><BR />I am sorry to hear about this issue. What app are you using to watch the video?</P> Mon, 29 May 2017 02:09:28 GMT https://community.sony.cz/t5/xa-series/video-image-is-frozen/m-p/3553457#M12644 CameronT 2017-05-29T02:09:28Z https://community.sony.cz/t5/xa-series/video-image-is-frozen/m-p/3553458#M12645 <P>I have the same problem with my smartphone. What can I do when I've already called to my coutry's support? To be honest, the answer they gave me is not enough for me.&nbsp;</P> Sat, 10 Jun 2017 05:05:35 GMT https://community.sony.cz/t5/xa-series/video-image-is-frozen/m-p/3553458#M12645 Carlos0709 2017-06-10T05:05:35Z