topic Re: Accidentally deleted pictures in XA Series

Accidentally deleted pictures

Thehairyfarmer — Tue, 19 Nov 2019 13:33:02 GMT

I got a message from the phone that memory was 99% full and I should transfer pictures to an sd card. I dont have an sd card so I aswered continue and the phone said " will you release storage space by deleting pictures that are not safety copied" - and I accidentally pressed yes!!

Is there a possibility that I can retrieve the deleted pictures from the phone?

I havent stored any new pictures om the phone since this happened.

Re: Accidentally deleted pictures

Jonas — Wed, 20 Nov 2019 09:33:30 GMT

Hi @Thehairyfarmer, sorry to hear about what has happened.

I can see that you have posted in the Tips & tricks part of our forum and you have not included which phone model you have. Could you please get back to me with this information?

You can find the model number under Settings > (System) > About phone.

If the photos are not backed up in any way, we do not have any program/app to restore them.

If you have used the Google Photos service to backup your pictures, open up the Google Photo application, or use a web browser to visit photos.google.com and see if the pictures can be found here.

Let me know if that helps!

Re: Accidentally deleted pictures

Thehairyfarmer — Thu, 21 Nov 2019 13:18:35 GMT

Hi Jonas. It's an Xperia xa. Thanks for the suggestion about Google pics. I'll try that.

Re: Accidentally deleted pictures

Jonas — Mon, 25 Nov 2019 08:36:27 GMT

Hi again @Thehairyfarmer and thank you for the device information.

I have moved the thread to the Xperia XA board, just so we have it in the correct place!

Did you have any luck if have had the time to try Google Photos?

Re: Accidentally deleted pictures

Thehairyfarmer — Wed, 27 Nov 2019 06:09:25 GMT

Hi Jonas. Thanks for your help - the pictures were on Google photos.

Morten

Re: Accidentally deleted pictures

Jonas — Thu, 28 Nov 2019 14:18:26 GMT

Hi again @Thehairyfarmer,

That is awesome news and you're very welcome!

Have a fantastic day and let me know if there is anything else.

Re: Accidentally deleted pictures

Strampke — Thu, 19 Dec 2019 14:26:04 GMT

For other visitors reading this topic:

Read about backup of pictures here.