topic Re: Bluetooth streaming, Metadata not displayed. in XA Series

Bluetooth streaming, Metadata not displayed.

Jnow — Thu, 11 Aug 2016 20:46:51 GMT

I recently switched from my Xperia Z2 to the XA Ultra. Paired with car stereo as before with my Z2 and I noticed that the metadata that used to be displayed on the car stereo using my Z2 does not do so using my XA Ultra. I've searched the internet for answers but came up empty. Before anyone asks, yes I have deleted the phone and reconnected and paired to my car stereo with no fix. Please advise.

Re: Bluetooth streaming, Metadata not displayed.

Rickard — Mon, 15 Aug 2016 10:02:43 GMT

Hi,

I'm sorry to hear that.

What car/stereo do you have?

Re: Bluetooth streaming, Metadata not displayed.

Jnow — Mon, 15 Aug 2016 10:58:31 GMT

It is a stock Infinity system in a 2012 Kia Optima. As I stated, the metadata was displayed using my Xperia z2 and z2.

Re: Bluetooth streaming, Metadata not displayed.

Rickard — Mon, 15 Aug 2016 14:28:33 GMT

When checking Kias website, there seems to be two options available for this car. Do you have a sound system or a full navigation system in your car?

Re: Bluetooth streaming, Metadata not displayed.

Jnow — Mon, 15 Aug 2016 15:29:36 GMT

Full navigation system

Re: Bluetooth streaming, Metadata not displayed.

Rickard — Tue, 16 Aug 2016 12:07:13 GMT

Could you check if the navigation system has the latest firmware?

Checking Kias website, i found this article: http://kia.navigation.com/cms/page.softwareupdate/en_GB/KiaEMEA/SEK

Re: Bluetooth streaming, Metadata not displayed.

Jnow — Tue, 16 Aug 2016 14:06:53 GMT

I just spent 150 to update my navigation system to the latest firmware. Still no metadata. This issue is the phone not sending the data, it has to be. As i mentioned there was no problem with my z2 or z1.

Re: Bluetooth streaming, Metadata not displayed.

Rickard — Tue, 16 Aug 2016 14:58:38 GMT

I'm sorry to hear that you had to pay for the update. It thought it was a free update as it could be downloaded from their website.

I will see if i can find any information on what could cause this. It works fine when i test it here with a bluetooth speaker so it seems it might be compatibility related. Was your Z2 on Android 6 when you tested with that phone?

Re: Bluetooth streaming, Metadata not displayed.

Jnow — Tue, 16 Aug 2016 16:07:03 GMT

The Map/firmware updates are through a third party and always cost money. What site were you referring to where it could have been downloaded? Yes, my Z2 was on Android 6. Thank you for all your assistance, much appreciated

Re: Bluetooth streaming, Metadata not displayed.

Rickard — Wed, 17 Aug 2016 06:25:50 GMT

It was on the site i mentioned above, http://kia.navigation.com/cms/page.softwareupdate/en_GB/KiaEMEA/SEK. There you can download the latest firmware, place it on a USB-memory and then update the unit using that. But it does say that if your unit is on a version older than 5.1.3 (current version is 7.5.8), the update needs to be done by a dealer. I was not aware that they would charge you that amount as the update if free on their website so i'm very sorry.

If needed, would you be willing to take some logs from your phone when it connects to your car, you start to play a song and then send those to me?

Re: Bluetooth streaming, Metadata not displayed.

Jnow — Wed, 17 Aug 2016 11:18:56 GMT

Absolutely, I would be happy to. Just shoot me the instructions of what to do please. Thank you

Re: Bluetooth streaming, Metadata not displayed.

Jnow — Wed, 17 Aug 2016 11:21:14 GMT

I notice the site you mentioned is a Great Britain site. I am in the U.S., so I believe it is different. Either way, I already paid 😛

Re: Bluetooth streaming, Metadata not displayed.

Rickard — Wed, 17 Aug 2016 12:46:35 GMT

Great!

To take logs:

Settings > About phone > Build number, tap 7 times on the build number
Go back to Settings and select Developer options and turn on "USB debugging". Then tap "Logger buffer sizes" and set this to "4 M".
Then connect the phone to your car and start to play a song using our Music app.

If it doesn't display the metadata:
Settings > Developer options, select "Take bug report". When the report is ready (may take a minute or so) you get a notification that you can tap and share to Google Drive. Please send me a link to this file in a private message.

Re: Bluetooth streaming, Metadata not displayed.

Jnow — Thu, 18 Aug 2016 20:00:28 GMT

Done

Re: Bluetooth streaming, Metadata not displayed.

iGriffer — Fri, 14 Oct 2016 21:52:50 GMT

I have same issue with my volkswagen premium Bluetooth. Xa ultra does not provide metadata for my device while my other phone (iphone5, meizu m2 mini, asus zenfone, ZTE blade a610) do not have a problem with it. I can change tracks from my rcd510 but I can't see artist and trackname on display.

Re: Bluetooth streaming, Metadata not displayed.

NM357 — Thu, 24 Nov 2016 03:20:27 GMT

Same issue with Toyota Corolla 2014 Car Stereo, but working in Toyota RAV4 2015 Car Stereo. I would like it working in the Corolla as well.

Re: Bluetooth streaming, Metadata not displayed.

kgeorgou — Tue, 13 Dec 2016 20:36:20 GMT

My problem is similar. Cannot connect at all to my premium bluetooth on my RNS 510 system.

What can I do? The VW group systems are using the r-sap for connection via bluetooth.

Is the phone compatible? What can I do?

Every answer accepted

TNX in advance!

Re: Bluetooth streaming, Metadata not displayed.

NicoArroyo — Tue, 09 May 2017 01:43:14 GMT

Hi, I also encountered the same problem.

My car's stereo unit is Sony XAV-650BT.

It's sony to sony connection, but still Bluetooth streaming and Metadata do not display.

Need your assitance on this please.

Re: Bluetooth streaming, Metadata not displayed.

TTB1 — Mon, 15 May 2017 06:29:03 GMT

I am facing exactly the same issue, since I upgraded my phone to XA Ultra from C3 Ultra. The car bluetooth does not display metadata from any Sony phone running Marshmallow or above, and works perfectly with other phones (any Android) or Sony phones running Androud 5 or below.

The car is Hyundai 2016 model, so pretty new with the latest firmware.

Please can someone advise. I have tried the usual steps of deleting BT profiles, redoing BT profiles, factory data reset for phone, new installation of phone software at Sony centre etc but nothing works. I have downloaded BT Snoop file and can send to someone from Sony who may want to go through and identify the root cause.

Thanks much