topic Re: 4-pole 3.5 headphone with mic jack isn't recognized in XA Series

4-pole 3.5 headphone with mic jack isn't recognized

Mitch3 — Sat, 10 Jun 2017 05:44:05 GMT

My brand new Xperia XA F3111 does not recognize 4-pole 3.5 headphone with microphone jack.

3-pole works just fine

I haven't tried 5-pole yet...

Latest Android updated (as of today).

Does XA support 4-pole jack at all?

Re: 4-pole 3.5 headphone with mic jack isn't recognized

MarlonUk1 — Sat, 10 Jun 2017 05:48:25 GMT

I dont about the poles but Xperia uses this kind of standard. http://www.xperiablog.net/2012/02/27/2012-xperia-range-uses-different-3-5mm-headset-standard/

Re: 4-pole 3.5 headphone with mic jack isn't recognized

MarlonUk1 — Sat, 10 Jun 2017 05:48:52 GMT

/t5/Xperia-Z3-Compact/Xperia-Z3-Compact-Headphone-compatibility/td-p/900202

Re: 4-pole 3.5 headphone with mic jack isn't recognized

Mitch3 — Sat, 10 Jun 2017 16:03:30 GMT

Thanks.

Poles are number of connections on the jack:

https://www.google.ie/search?q=3.5+jack+pole+types&rlz=1C1CHBF_enIE716IE716&tbm=isch&tbo=u&source=univ&sa=X&ved=0ahUKEwj1wcbp0rPUAhXpLMAKHZP8BsAQsAQIJQ&biw=1366&bih=648

My another phone Xperia Z5 works with all range of poles 3 to 5, while XA recognizes only 3-pole jack. Weird, isn't it?

Any other ideas?

Re: 4-pole 3.5 headphone with mic jack isn't recognized

Deas87 — Thu, 15 Jun 2017 14:06:09 GMT

I have a similar problem but my xperia xa does not detect any handset, does not detect the one that comes with the phone that I can do?

I can not take it to technical service because I buy it in another country and in my country there is no sony.

Re: 4-pole 3.5 headphone with mic jack isn't recognized

Mitch3 — Thu, 15 Jun 2017 15:41:04 GMT

Sony Xperia support centre replied me:

We are sorry for the trouble caused trying to connect your headset with your Sony Xperia XA.

However, we would like to advise that there are no faults with regards to the phone as it supports 4 pole audio jacks, and we would like to advise that the headset you are using is not compatible with the device.

We would like to also recommend using authorised Sony headsets to avoid any compatibility issues.

However, if the authorised headsets do not work, please contact us back for further assistance.

Re: 4-pole 3.5 headphone with mic jack isn't recognized

Roadrunny76 — Thu, 15 Jun 2017 15:55:42 GMT

What are you saying is that even the headphones provided in the box together with the phone are not working?