topic Phone doesn't start after update in XA Series

Phone doesn't start after update

SantiagoC84 — Fri, 28 Apr 2017 04:31:17 GMT

Phone doesn't start after update

Re: Phone doesn't start after update

Emil — Fri, 28 Apr 2017 10:03:50 GMT

Welcome to the community.

I'm sorry to hear this. I recommend that you try and force restart your device. You can do so by pressing and holding the volume up and on/off keys for 10 seconds. Then try to start your device as normal, if it doesn't try charging your device for at least 30 minutes.

Also I'd recommend that you temporarily remove your SIM and SD card from your device to make sure they are not causing this behavior.

If you device still doesn't start I recommend that you perform a software repair using Xperia Companion.

Let me know how it goes!

Re: Phone doesn't start after update

SantiagoC84 — Fri, 28 Apr 2017 11:01:07 GMT

Hello! Thanks for the support, i made it tonight and it's running perfect again 😊😊😊

Re: Phone doesn't start after update

Emil — Fri, 28 Apr 2017 12:02:54 GMT

That's great to hear @SantiagoC84! :smileysmileythumbsup:

Let me know if there is anything else I can assist you with.

Re: Phone doesn't start after update

SantiagoC84 — Fri, 28 Apr 2017 15:23:32 GMT

everthing its ok! TNKS!!!