topic Re: Xa ultra screen whiten in XA Series

Xa ultra screen whiten

Shawky007 — Tue, 02 May 2017 21:21:32 GMT

After one month of buying it, its screen became nearly White, what can i do ?

Re: Xa ultra screen whiten

ChloeS — Wed, 03 May 2017 01:09:05 GMT

Sorry to see you're having issues with your new phone!

Looking at your phone it looks like you have a screen potector on it is that right? Can you remove that and see if there is any improvement?

Let me know

Re: Xa ultra screen whiten

Shawky007 — Wed, 03 May 2017 06:51:18 GMT

I removed it but still the same problem

Re: Xa ultra screen whiten

ChloeS — Tue, 16 May 2017 05:08:17 GMT

Hi @Shawky007,

Ok, next I would advise testing it in safe mode, if the lines are still visible from there I would advise a software repair using Xperia Companion.

If neither of the above options resolve the issue, you would then need to get in contact with your Local support as you would likely need to send the phone in for repair.

However, if the screen appears normally while in safe mode that means that there is a third party application installed causing the problem. From here you would simply need to remove third party apps one at a time until you find the culprit :smileysmileywink:

Good luck