topic Re: Sony XA Ultra Dual sim mic problem in XA Series

Sony XA Ultra mic problem

yukino_honey — Wed, 25 Jan 2017 10:01:55 GMT

My sony xa ultra is having mic problem.I have tried using diagnostix mic test and it only produced a wheezing sound. I need your help to fix this.

Re: Sony XA Ultra mic problem

Jonas — Wed, 25 Jan 2017 10:15:18 GMT

Hi @yukino_honey,

I'm sorry to hear about your phone.

This sounds like it's related to hardware rather than software since the microphone doesn't seem to pick up any sound at all.

There is however a few things you can try, just to make sure that it's not related to software.

For starters I would recommend that you start with rebooting your phone in safe mode to make sure that this isn't caused by a third party application. Do the microphone test in diagnostics while the phone is rebooted in safe mode and see if there is any change.

If there is no change in safe mode, the next step is to perform a software repair using Xperia Companion.

This will delete all data stored on the internal storage in the phone so it's advised to backup using Xperia Companion prior to the repair.

When the repair has been completed, do not restore the backup immediately and do not install any apps, complete the start up guide and then test the microphone in diagnostics.

If you still hear the wheezing sound, get in contact with your Local support and they will assist you with having the phone sent in to an authorized service centre so it can be examined.

Let me know how it goes!

Re: Sony XA Ultra Dual sim mic problem

TAPAN1 — Wed, 25 Jan 2017 10:33:47 GMT

Dear Sir,

I am facing mic problem since day one. I thought that it may be network problem but when I change my hadset with same sim problem solved.

I face this problem when the other side person is unable to hear me, that person complaining that my voice is very deep and very low to hear clear, not only that but the other side person complaining that when he speak his sound eco come back to him too, where as I hear him clearly.

I was given my mobile to sony service station first time on date: 20/12/2016 and I received it back on date: 24/12/2016, they just update softwear and given me back the same, without tacking my complain seriously.

I was given my mobile secound time with same complain on date: 30/12/2016 and I received it back on date: 03/01/2017, they just update softwear and given me back the same, without tacking my complain seriously again.

now I was given my mobile third time with same complain on date: 09/01/2017 and I received it back on date: 17/01/2017, they change MAIN PCA and given me back the same, JUST TO satisfy me they tack my complain slight seriously again.

But still we face the same problem and we are thining that SONY the big name is not serious about their costumers complain. I have very bad implression on SONY BRAND. I think that this may be manufacturing defect and company must take this complain seriously and replace my hadset with new one. other wise we have to go in consumer foram.

Regards,

Re: Sony XA Ultra Dual sim mic problem

Riderrocklee — Thu, 26 Jan 2017 02:39:12 GMT

the phone can hear the background better than whats in front of it the only fix is speaker phone this is a software problem where the mic trying to block back ground noise out

Re: Sony XA Ultra Dual sim mic problem

Jonas — Thu, 26 Jan 2017 08:10:43 GMT

Hi @TAPAN1,

I'm so sorry to hear about your phone.

Have you tried with another SIM card in your device? I can see that you wrote that your SIM card worked in another device.

If you have the opportunity to try another/new SIM card in your phone I would recommend doing so, if you have a friend, colleague or family member that also uses a nano SIM and you can borrow theirs and make a few calls and see if there is any change.

I'm afraid I won't be able to help you with the service cases, since they are handled at a local level by your Local support team.

I would recommend getting in touch with them since they are very well informed about service routines, consumer laws and so forth in your specific market.

Keep me updated!

Re: Sony XA Ultra Dual sim mic problem

Yu11 — Sun, 09 Apr 2017 16:16:29 GMT

!! Finally I found my 'friend' that have same problem as me!!

Let me tell you another my interesting story about Sony Xperia XA Ultra !!

Get the phone on first day and have the mic problem !! Wechat, whatsapp voice message fail to record my sound properly ! It was so frustrating! I return the phone on the next day ! They change me a new one........ I thought It would change my life!!! The second new phone have the same mic problem !!! I complaint on facebook SONY page. They just give me a advice that couldn't help ! I sent it to the centre and wanted them to repair.... It took them for 3 weeks.... 3 weeks....... I use back my old phone again !! And I dont know whether they repair or not. The problem still exists ! GPS on that XA ULTRA dont works well to !!! Weak signal ! WARNING : DO NOT BUY SONY XPERIA XA ULTRA !!!

GPS PROBLEM !

MIC PROBLEM !

SHORT BATTERY LIFE !

MY LIFE IS A MESS SINCE HAVING XA ULTRA !

Re: Sony XA Ultra Dual sim mic problem

Jonas — Tue, 11 Apr 2017 13:37:22 GMT

Hi @Yu11, sorry to hear about your phone.

If I understand you correctly the phone is currently at an authorized service centre and is waiting to be repaired?

Since this is a global forum I'd recommend that you get in touch with your Local support team for inquires about your local service case since they may be able to follow up on this and answer any questions that you may have regarding service routines.

I'm sorry for the inconvenience and I really hope that the phone will be repaired so you can enjoy it!

Re: Sony XA Ultra mic problem

Interstellar — Sun, 21 May 2017 11:59:35 GMT

I had the sam problem.Primary MIC doesen' worked well.I try reseting,safe mode etc. but nothig helped. And then i tried to make Viber call,and on Viber MIC worked fine.After that i tried normal call and MIC was working fine! Somehow Viber call make the MIC working fine again.

Sound quality very poor and other party cannot hear

amharshad — Tue, 23 May 2017 08:17:52 GMT

After few hours of Usage the other party cannot hear properly when u make a call. If I restart the phone it will be okay and the problem starts again after few hours or sometimes couple of days also. I have already did a factory reset once but still problem exists. The handset is just 4 months old.

Harshad

Re: Sony XA Ultra mic problem

Jonas — Tue, 23 May 2017 12:47:54 GMT

Hi @Interstellar, I'm happy to hear that the microphone is working now again in your phone and thanks a lot for providing me with the information on how you resolved this!

Let me know if there is anything else I may assist you with and have a great Tuesday!

Re: Sony XA Ultra mic problem

Jonas — Fri, 26 May 2017 10:32:56 GMT

Hi @amharshad, sorry to hear about this.

Based on the troubleshooting that you have already done on your own, it does sound like it's related to hardware and your phone will need to be examined at an authorized service centre.

I would however recommend if you have the possibility to try another SIM card in your phone, just so we can rule out that this is caused by the network.

If there is no change with another SIM card, get in touch with your Local support team and they will arrange a repair for you!

Let me know how it went!

Re: Sony XA Ultra mic problem

Interstellar — Sat, 27 May 2017 14:16:10 GMT

@Jonas wrote:
Hi @Interstellar, I'm happy to hear that the microphone is working now again in your phone and thanks a lot for providing me with the information on how you resolved this!

Let me know if there is anything else I may assist you with and have a great Tuesday!

MIC is still working fine. Viber can make phone buggy. On my Xperia Z2 it was causing proximity switch malfunction. Strange thing about MIC was when i reboot phone in safe mode, MIC was still not working well, but after a Viber call, MIC started working again. It should start to work already in safe mode, because 3rd party apps shouldn't be active in that mode. It's still works, but if bug came back i'll keep you posted...

Re: Sony XA Ultra mic problem

Jonas — Tue, 30 May 2017 10:56:55 GMT

Hi again @Interstellar,

I agree with you on that, since third party application are not loaded in safe mode and if one of them was the cause of this the microphone should work when you reboot your phone in safe mode.

However, I'm glad to hear that it is working again and as you said, let me know if you experience this behaviour again (hopefully you won't).

Thanks again for telling me how you resolved this and have a great day!

Re: Sony XA Ultra Dual sim mic problem

Thebluecat — Wed, 31 May 2017 18:33:45 GMT

I have the same problem, they cant hear you, ı reset and reinstall several times it the same:( i think they got aware of that problem on this series and they try to sell cheap. İ am too sad that i didnt buy a Samsung quality.

Re: Sony XA Ultra Dual sim mic problem

Jonas — Fri, 02 Jun 2017 07:53:37 GMT

Hi @Thebluecat, sorry to hear about your phone.

Based on the troubleshooting you have already done on your own, your device will need to be examined at an authorized service centre.

Your Local support team will assist you further with this, so please get in touch with them. If you have any questions regarding warranty, local service routines and consumer laws they are best equipped to answer those type of questions since this varies between markets!

Keep me posted!