topic K800i - Configuration error. Please contact your network or service provider. in XPERIA archive

K800i - Configuration error. Please contact your network or service provider.

Tue, 06 Jul 2010 05:25:37 GMT

Greetings

My phone was working properly. Then it went to a screen with the following message: "Configuration error. Please contact your network or service provider".

The phone can receive incoming calls, but that is it.

I have tried the update service. Result - Your phone has the latest software update.

Using the SE PC Suite, and connecting by using the USB cable, a list of folders is displayed which are empty.

Using the "Phone Repair" from the SE PC Suite, and after following the instructions, the only result is - "Update Failed"

Please can someone assist me in sorting out this problem?

Julian

Re: K800i - Configuration error. Please contact your network or service provider.

KrazyD — Thu, 08 Jul 2010 22:10:06 GMT

This message appears because after flashing no CDA has been applied to the phone. Have you flashed the phone?

Re: K800i - Configuration error. Please contact your network or service provider.

Fri, 09 Jul 2010 06:09:21 GMT

Greetings KrazyD

Yes. I have tried on several times to "Flash" the phone, but always without success.

Hereunder I pasted the results as given by SETool:

Welcome to SEtool2 ( LITE edition ) v 1.11

supported DB2010/DB2012 CID49/50/51/52, DB2020 CID49/51/52

Loaded 51 flash descriptors

if you like LITE edition - please visit www.setool.net and buy FULL.

ChipID:9900,EMP protocol:0301

PHONE IS RED RETAIL PRODUCT

FLASH CID detected:53

Speed:921600

Flash ID check:897E

Flash props sent ok

OTP LOCKED:1 CID:49 PAF:1 IMEI:35399601498629 CERT:RED

FLASH CID:53 COLOR:RED

Model:K800i

MAPP CXC article: R8BF003 prgCXC1250212_ORANGE_WI

MAPP CXC version: R8BF003

Language Package:VFE_LIVE_2

CDA article: CDA102511/90

CDA version: R9A

Default article: cxc1250490

Default version: R1KG001

Operator: 000-00

Elapsed:6 secs.

I have searched and downloaded numerous "Settings" but they do not support my phone.

Is it possible that you can either supply me with the correct Firmware / Software etc or direct me to the site where these can be downloaded?

Also, if I need to do the "CDA" (I have no idea what this is) how do I do this?

Thanks

Julian