topic Re: X10 low volume! Can an will it be fixed? in XPERIA archive

X10 low volume! Can an will it be fixed?

Tue, 08 Jun 2010 15:25:27 GMT

Hi SE, you should allready know me from your Facebook group or maybe not because you keep ignoring my questions and threads.

So as a start is chose this simple question for you to answer.

The Xperia X10 isn't loud enough. In a pocket I cannot hear it ringing when outside the house or in a shopping mall. Calling someone outside the house is always an andventure because it is hard to understand what my partner is saying. I'm a little bit scared what happens in fall, imagine the wind blows and you are outside waiting for an important call. First you don't hear the X10 ringing and then you have to ask the whole time "what did you say? Sorry I couldn't understand you." Imagine you are talking to your new boss on the phone and all you do ist screaming "Sorry? What was that?" looking forward to that.

And no, it's not only on my device, there are several reviews on the internet that say the same. One testet the volume an the X10 was always about 10 dB under the average volume. Also my ears are good. Btw this is my first phone where I'm complaining about the volume so don't tell me I am the problem.

Oh Se before you STRG+C STRG+V me one of your standard answers, go outside of your audio testing chamber for example in a crowded pub oder a shopping mall and call someone. Then do the same with the Motorola Droid for example and if you still want to tell me "The X10 is OK!" I will go out and buy a hearing aid. Will you pay it for me?

So here the simple question:

Will there be an update that fixes the low volume?

Re: X10 low volume! Can an will it be fixed?

Fri, 11 Jun 2010 09:39:12 GMT

I have just gotten new X10 and have also got same problem with being able to hear

when spoken to.

Not impressed with phone.

Re: X10 low volume! Can an will it be fixed?

Jeff — Fri, 11 Jun 2010 16:08:45 GMT

Hi All,

I realize you've been waiting a while for this, but here you go:

In our next software update we have made changes to the acoustics software specifically and it is likely that this update will improve your listening experience. You will see when this update is available at our Product Blog.

I think this what you want to hear, so I hope you'll be able to enjoy your weekend

Re: X10 low volume! Can an will it be fixed?

Fri, 11 Jun 2010 17:23:52 GMT

Glad to hear about this as I have been having difficulty hearing my phone ringing sometimes (granted this is in a louder environment) and very rarely am I not able to hear what someone is saying. Most of the time, they say they can hear me clearly too. Thanks for the info!

Re: X10 low volume! Can an will it be fixed?

Sat, 12 Jun 2010 02:57:29 GMT

Yeah in-call vol is low, looking forward to next update.

Re: X10 low volume! Can an will it be fixed?

Sat, 19 Jun 2010 13:26:35 GMT

Dear Sir,

I am waiting for the "miracle acoustic update" of X10. Please email me at prativijay@live.in ; when it is available. People are already calling me deaf because of your phone. Please help. Thanks in advance.

Re: X10 low volume! Can an will it be fixed?

pratha — Sun, 20 Jun 2010 04:38:18 GMT

Jeff, When is the firmware update you mentioned here is scheduled to release? and importanly TO WHICH PARTS OF THE WORLD?

Re: X10 low volume! Can an will it be fixed?

Sun, 20 Jun 2010 15:45:16 GMT

When I turn the call volume all the way up, distorted sound starts coming out of the speaker, especially when it comes to high frequencies sounds. Can anyone else confirm this?

Re: X10 low volume! Can an will it be fixed?

Mon, 28 Jun 2010 13:53:26 GMT

sound is poor not only in earphone, but also as a ringtone. The poorest sound ever, i thought I bought the broken phone so took it back to store, got another one, same... I cannot belive it, i paid 500€ to get this "chinese" sound quality!!! If no update that can fix this soon, I am selling my phone.-..... :(((((((((((((((((((((((((((((((((((((((((((((((((((((((((

Re: X10 low volume! Can an will it be fixed?

Mon, 28 Jun 2010 14:28:35 GMT

Sell it as fast as you can.

I allready got the "update" because I am on o2 germany and the volume didn't change. Still impossible to hear it when it is in my pocket. I think that the hardware isn't capable of louder volume so this issue might never be fixed.

ATM I am in contact with o2 if it is possible to get my money back or change the X10 for a Samsung Galaxy S.

Re: X10 low volume! Can an will it be fixed?

Mon, 28 Jun 2010 15:19:50 GMT

HELLO SONY ERICSSON STAFF??? Did you read this? No help even with sound update!? Sony needs to make a new MICROPHONE with more power, software i doubt it can fix any of these problems. SOny, do not lie to us please, or we all leave your product!!!

Answers please, no nerd bullshit please. These phones are expensive things to play with such chinese sound quality! Shame on you guys there.

Re: X10 low volume! Can an will it be fixed?

Mon, 28 Jun 2010 15:23:33 GMT

We dont want chinese sound quality in 500€ phones!!!!!! My k610i has awesome sound! Cant you simply compare what you did and where is the mistake?

Re: X10 low volume! Can an will it be fixed?

Wed, 30 Jun 2010 01:09:47 GMT

Actually, the phone is capable of louder volume levels. Here's how you can test it:

On the key lock screen, press "menu > back > back > menu > back > menu > menu > back" and do the volume service tests (Courtesy of XDA Developers forums http://forum.xda-developers.com/showthread.php?t=671367 )

I was surprised myself how loud this phone can get. Hope dies last...

Re: X10 low volume! Can an will it be fixed?

Thu, 01 Jul 2010 09:15:21 GMT

hm, i went to that option... menu-back-back... etc... And all you get is the test options to hear low and high sounds, no adjusting or such!?!? So, the quality< remains same, porr porrr with distorsions. I wonder what you meant by your thread... Doesnt help really only shows a demo of poor sound in general. I wodner what SE meant by having this option in the phone huh,.,,

The only sound that people dont complain about is the microphone for speech, that is very perfect and loud on the other side when comunicating.

Re: X10 low volume! Can an will it be fixed?

Thu, 01 Jul 2010 15:02:53 GMT

When is this software update scheduled for release? Its been 2 months + 1 week since this post and I still cannot hear people when they call me. My phone says there are no updates available.

I am very annoyed since I bought this product to act as my cell phone, and it doesnt seem to do that nearly as well as my previous Samsung product. Also the alarm is a joke, I have not heard it go off yet.

Re: X10 low volume! Can an will it be fixed?

Fri, 02 Jul 2010 06:07:30 GMT

You know what? Even after the update the volume is still to low. You still cannot use your X10 as a mobile phone. Nice eh? 550€ for a phone u cannot use outside.

I really believe the X10 isn't capable of louder volume than now, so save additional 550€ and buy some other phone with wich it is possible to make calls *g*

I have to do the same, because o2 won't give me my money back after 3 month. So hey SE plz test your next phones BEFORE selling them, people don't like to flush their hard earned money down the toilet.

Re: X10 low volume! Can an will it be fixed?

Sat, 03 Jul 2010 09:44:27 GMT

Ya one of the worst cell phones in my experience in 10 years in terms of "in-call" quality. People in India, if you have warranty, go to service center, and give it for ear piece replacement. I have done it. See I am a big sony fan, but very disappointed with the Sony Ericsson cell phone. X10 is my first SE phone and i believe its the last. 10 days have passed but I have not heard any thing from SE service. I hope that they will solve the problem. Let us hope for the best. High battery consumption is ok, large screen, powerful proccessor etc. but phone cant have such a low in call volume.

Re: X10 low volume! Can an will it be fixed?

Sat, 03 Jul 2010 13:42:54 GMT

Yes, the volume is way too low.......I can't hear the other party when on the road.... SE please increase the in-call volume!!!

Re: X10 low volume! Can an will it be fixed?

Sat, 03 Jul 2010 15:40:28 GMT

I have spent a lot of money in buying this phone and i cant even know that the phone is ringing when it is in my pocket....even if i managed to pick it up i could not hear the other persons voice clearly..it is damn low too...i am totally upset with sony team..I am a hardcore nokia user but shifted to sony ericsson xperia ...and the end result is it took away money from my pocket and smile from my face....SONY TEAM PLEASE DO SOMETHING ABOUT IT....I LIVE IN INDIA MAN...MY FRIENDS USING CHINESE PHONES TEASE ME ....THEIR PHONES ARE VERY LOUD but my phones volume is not even 1/10 of their volume.....

Re: X10 low volume! Can an will it be fixed?

Sat, 03 Jul 2010 22:14:04 GMT

I hope this may help. I too could not hear my x10 mini ringing in my pocket. I had it beside on the couch one day screen face up and it rang and i still missed the call. At this point i decided to have a look myself at the problem. On the back cover of the x10 mini there is a small slit under the camera lens where the sound comes out. This is so small it gets blocked very easily and the sound cannot be heard. I took off the back cover and had a look at the speaker. It looks big enough BUT, it is surrounded by a "wall" of foam that creates a seal with the back cover and this channels all the sound through the small slit. I removed the foam with my nail and now the sound, ringtones etc. are no longer being channelled through the slit in the cover but are echoing around the phone and are much louder. I have not missed a call I did not want to since.......I know this foam is there to protect from dust but hey needs must.