topic Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OU in XPERIA archive

EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

shankhasdg1979 — Mon, 10 Dec 2012 09:35:57 GMT

i am using SONY XPERIA - P LT22I model and i am having a problem of outer cover which is fading out like a seasoning the black color fades and the aluminium body is coming out ..... at first when i bought it the color was silver after that it was having a battery problem then from ( SNEHA COMMUNICATIONS SERVICE CENTER ) KOLKATA WEST BENGAL THEY SEND MY HANDSET TO CHENNAI FOR REPLACEMENT..... AFTER 7 DAYS WHEN I GOT BACK MY HANDSET MY COLOR WAS CHANGED FROM SILVER TO BLACK ...... then after a few days I was having a problem of sim holder my sim automatically comes out then I took it to ( NEOSA ELECTRONICS RASHBEHARI SERVICE CENTER WHICH IS RECOMENDED BY THE GALAXY STORE ) FROM THERE THEY TOLD ME THAT WE WILL SEND IT CHENNAI AS BECAUSE ITS A MOTHER BOARD PROBLEM so after 25 days I got my handset and within one week a new problem started the sim holder outer cover has fallen the metal strip small now the sim holder only covered with a plastic rubber band type which was present earlier and which was under the small strip metal ................

From back side of my phone some of the areas color is coming out and the aluminum body is seen both the sides the BLACK color inside is creating a bubble and after few days the portion of different sides of the handset the color ( BLACK ) is coming out and the aluminum body is seen which is before the BLACK PAINT ...............

NOW THE PROBLEM IS I HAVE BUYED THIS SET ON THIS YEAR WHICH IS HAVING A WARRANTY PERIOD AND BUYED FROM GALAXY ( SONY CENTER STORE )

CAN ANY BODY OF THE SONY PERSONNELS CAN HELP ME OUT ABOUT THESE ............. I AM ATTACHING THE PHOTOS HERE PLEASE GO THROUGH THIS................... ( SHANKHA DAS GUPTA / 7 , GARIAHAT ROAD SOUTH DHAKURIA INDIA , CITY KOLKATA , STATE WEST BENGAL .......... +919748031630 ) :smileyconfused::smileyshocked:

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

Sam — Tue, 11 Dec 2012 00:18:17 GMT

To be honest, the first thing I would advise would be to contact you local Sony Xperia Support Team:

http://www.sonymobile.com/global-en/support/contact-us/

What are your thoughts about this forum? Let us know by doing this short survey.

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

shankhasdg1979 — Tue, 11 Dec 2012 06:30:35 GMT

questions.in@support.sonymobile.com via support.sonyericsson.com

6:04 PM (17 hours ago)

to me

Dear Shankha,

Thank you for contacting the Sony Xperia support centre.

We are very sorry to know about the repeated issue that you are facing with your Sony Xperia P handset.

We value the importance of your query and we are here to assist you.

In response to your query we would request you to please visit the nearest Sony mobile service center again and revert us with the work order number of your case, so that we can escalate it to our relevant department and also can keep track on the repair process of your case.

Kindly note that in order to escalate your case to our relevant department the device must be at the service center and through work order number we can help you in a much better manner.

For further information on Sony Xperia products, services and support please visitwww.sonymobile.com

For any further assistance please feel free to call our customer support on 39011111 or 1800 3000 2800 (Toll free)

Kind Regards,

PRIYA AHUJA
Sony Xperia Support Centre India

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DEAR SAM

THIS WAS THE AVAILABLE ANSWER FROM SONY CUSTOMER CARE ACCORDING TO

MADAM PRIYA AHUJA AND THANKS FOR YOUR COOPERATION WITH THE GLOBAL

CUSTOMER CARE NUMBER

ME FROM INDIA ( SHANKHA DAS GUPTA ) CITY KOLKATA STATE WEST BENGAL CELL NUMBER + 919748031630

THIS IS THE FIRST TIME I AM EXPERIENCING PROBLEM WITH SONY OTHER I HAVE BRAVIA INCH DVD PLAYER SONY SONY WALKMAN SONY NETWORK WALKMAN SONY 3 DVD CHANGER BUT I HAVE GOT NO PROBLEM WITH THEM BUT ONLY WITH THE CELL PHONE ... SONY IS THE WORLD LEADER IN ELECTRONICS SO HE MUST KEEP HIS POSITION SLOW BUT STEADILY MOVE AND CAPTURE AND MAKE THEM FALL OTHER BRANDS OF CELL PHONE WHICH IS AVAILABLE IN MARKETS EVERYWHERE AROUND THE WORLD

Message was edited by: shankhasdg1979

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

shankhasdg1979 — Thu, 10 Jan 2013 09:31:40 GMT

hey sam and jeff after contacting the service centre they told me to to go to neosa electronics but now more than 2 weeks gone out nothing my handsets facial has not reached yet what i will do please help me sony corporation

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

ryan515 — Thu, 10 Jan 2013 11:48:50 GMT

My question is, does the paint normally tear up after sometime?

because my Xperia P has small paint removed from the back cover and sim tray. and i had case for my phone since day 1.

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

shankhasdg1979 — Fri, 11 Jan 2013 19:21:25 GMT

WHY THE SONY IS NOT SAYING ANYTHING ABOUT THIS WHATS THIS SONY AT LEAST THEY MUST ANSWER WHAT TO DO A MANUFACTURING PROBLEM WHY SHOULD THE CUSTOMER WILL SUFFER???? The WORST EXPERIENCE ABOUT SONY MOBILE

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

BugsXperiaP — Sat, 12 Jan 2013 04:16:32 GMT

this is unbelievable, not heard or seen of this before...

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

shankhasdg1979 — Sat, 12 Jan 2013 07:17:53 GMT

NOT UNBELIEVEABLE THIS IS TRUE AND WE ARE NOT PLAYING HERE THIS THING HAS HAPPENED WITH MY SET THE WORST EXPERIENCE WITH CUSTOMER CARE AND XPERIA P HAND SET THIS IS SONY MOBILE ....................... AND THE SONY THEY DOSEN;T ANSWER ON THIS ISSUE THE SAMETHING I AM SEEING THE POST FROM RYAN ALSO SAME THING IS HAPPENING BUBBLES ARE COMING OUT UNDER THE PAINT HOW RIDICULOUS

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

ArunJohnny — Tue, 29 Jan 2013 12:38:56 GMT

For my phone near the flash area I assumed this is due to the over heat. I could see some bubbles too :smileysad:. I thought of use stickers to hide the wounded places [It's a stupid idea but I just wanna hide this ugly thing].

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

mithun_xperiap — Thu, 18 Apr 2013 06:08:50 GMT

So finally what solution has been provided by sony for the paint coming off.

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

shankhasdg1979 — Thu, 18 Apr 2013 12:26:56 GMT

sony changed my full body cover with no charges absolutely free

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

mithun_xperiap — Thu, 18 Apr 2013 12:57:57 GMT

and could u tell me how long did that take to get done ? a month ?

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

shankhasdg1979 — Sat, 20 Apr 2013 07:28:50 GMT

no no only its true that sony has taken only 25 days

thanks to sony corporation

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

florenzgonzales — Sun, 21 Apr 2013 09:20:11 GMT

I never thought that our aluminum cover can be tear up like this..its just wow,i dont want my phone to look like this

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

abhirup_das — Sun, 21 Apr 2013 11:09:56 GMT

Hi, I am using Xperia P since 9 months. And a few days ago, i saw the color on the backside has started fading. And there is a bubble formation and the paint is coming out. I went to the service center in Gwalior, MP (India), but they are not helpful at all.

I have been using my phone in a protecting case since Day 1. And there is one more problem, after few days when i bought the phone, the metal strip ( the SIM holder outer cover) came out. Luckily, I found it and i took the phone to the point of purchase and one of the guy in the store fixed it. But again after few days that metal strip fell and this time i could not find it. I am really very annoyed now. Despite of buying the phone from Sony Store in Pune, Maharashtra (India) and paying extra money just for the assurance and reliability, I am still facing the problems. And please tell me, "Why the customers have to suffer when there is a manufacturing fault?"

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

shankhasdg1979 — Mon, 22 Apr 2013 07:29:13 GMT

actually they told me the chennai division of sony that there is no warranty on cosmetic issues but took it to service centre they helped me out i told them is this the service of sony its better when it was sony ericsson they told me wait for few days i will talk on this issues and for one week i fight with them as because this is a fault of manufacturing and manufacturing fault means the company will take charge of this things and they will replaced it free of cost ...................................... then within twenty five days they changed it actually the price high on back cover not the lower one or both sides or the switches or the upper side actually this is waethering type thing those bubbles call to sony or better go to customer forum with ur bill and see they will take steps against this ...........................

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OUT WITH SIM HOLDER AREA

himsoni85 — Mon, 22 Apr 2013 19:57:42 GMT

This is nothing unusual. I bought my Xperia P in July last year and within one month I started having the same issue.. The paint was coming out from various places which was preceeded by bubble formation for no apparent reason. I talked to Sony Service Centre in my area and they told me that this is regular wear-n-tear and cosmetic damages are not covered under warranty... This was on a 1 month old phone!!

After several emails and phone calls and rounds to the Service Centre.. I was finally able to get the back cover replaced free of charge from Sony (I can't possibly describe all the painful experiences that I had with Sony Support all this while). The entire process took more than 60 days when my phone was lying with the service centre while no replacement was given..

And guess what... after just 20-30 days of usage the paint started going off again from several places.. I have decided to just live with it now...

*BTW I started using a full case on the phone after the first experience and the damage is lesser now as compared to earlier.

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OU

koolgirlanjali — Fri, 11 Oct 2013 16:34:24 GMT

having same problem, body clor faded within 6-7 months n sim cover fallen. No service centre is providing new body even i m ready to buy new one,

Re: EXPERIENCING PROBLEM WITH XPERIA -P OUTER COVER COLOUR FADES AND THE ALUMINIUM BODY IS COMING OU

Nobert — Mon, 23 Dec 2013 11:48:53 GMT

Hi I bought xperia P four months ago and after using it for 1 month I realised the aluminium painting in the plastic region around the earphone jack was wearing out fast.When I checked the forum I realised that I am not the only one having the problem.After this the same problem started on the plastic bottom cap below the illumination bar.This is embarassing.With my protective cover on the phone I dont expect this to happen.I hope sony will see to it that they address this issue.