topic Re: TouchScreen not responsive in specific part on Xperia Z in XPERIA archive

TouchScreen not responsive in specific part on Xperia Z

KentTai — Wed, 18 Dec 2013 07:49:01 GMT

Hi people, I used the phone normally and all in a sudden the screen has random clicks. But after one day, the random clicks are gone, but the part above the on screen buttons is extremely unresponsive, the rest of the screen is working fine. This is annoying when I try to tap the keyboard out, I'll need to rotate the phone and tap then rotate it back. Is this hardware or software issue? I tried repairing the software, hard restart, factory reset, nothing helps.

Anyone faced the same problem? Is the problem solved? Help please~

Thanks a lot.

Re: TouchScreen not responsive in specific part on Xperia Z

Uliwooly — Wed, 18 Dec 2013 07:55:09 GMT

Take your phone to a Sony repair center

Also, test your phone with

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

Re: TouchScreen not responsive in specific part on Xperia Z

KentTai — Wed, 18 Dec 2013 07:57:46 GMT

Tried the app, that's the part that it doesn't recognize any touch.

Re: TouchScreen not responsive in specific part on Xperia Z

Uliwooly — Wed, 18 Dec 2013 16:23:51 GMT

Take your phone to a Sony repair center as it appears to be a hardware issue

http://www.sonymobile.com/global-en/support/contact-us/