topic Re: Xperia Z3 Dual Suddenly Dead in XPERIA archive

Xperia Z3 Dual Suddenly Dead

GForce1059 — Wed, 21 Dec 2016 20:17:45 GMT

Following a recent system upgrade to my Sony Xperia Z3, the battery started running down quickly, then most recently the Bluetooth suddenly switched off whilst on a call and within an hour the phone shut down and will not switch back on.
I have had the battery replaced and all that happens when you turn on the phone is that "Sony Xperia" flashes on the screen then the phone goes dead. If the battery lead is disconnected and reconnected it does the same thing. I have consulted with a few phone repair shops and they have all said that they believe the problem is due to the system update.

The Xperia Companion does not seem to work because it will not recognise the phone when it is connected. The reset option using the On and volume down buttons does nothing or even the reset button next to the sim card slot.

I have had the phone for 16 months and have had no previous problems and it has not been dropped or damaged in any way.

Re: Xperia Z3 Dual Suddenly Dead

Uliwooly — Wed, 21 Dec 2016 20:23:39 GMT

@GForce1059

Just to clarify, you have replaced the battery and the phone doesn't turn on? I doubt that the problem is the update, most likely this is a hardware issue, the only thing to suggest here is to contact your Local support, perhaps the motherboard it's acting up.

Re: Xperia Z3 Dual Suddenly Dead

CameronT — Wed, 21 Dec 2016 23:04:22 GMT

Hi @GForce1059,

Welcome to the community. I am sorry to hear about this.

While it does sound like a hardware fault, before arranging a repair with your Local support team, try running a software repair using Xperia Companion. Even if XC doesn't recognise the phone, this may help as it attempts to reinstall the boot process. Failing that though, a physical inspection would be necessary.

Good luck.

Re: Xperia Z3 Dual Suddenly Dead

GForce1059 — Wed, 21 Dec 2016 23:30:42 GMT

It seems very strange that this happened so soon after the recent update. Also please do not tell me use the Xperia Companion unless you can explain how phone can be recognised by the system when it does not respond when being switched on or using the reset methods already mentioned in my original post.
Does the Xperia Z3 have a motherboard problem why it would die so quick? If it is a hardware problem I won't buying another Sony phone.

Re: Xperia Z3 Dual Suddenly Dead

CameronT — Wed, 21 Dec 2016 23:36:38 GMT

@GForce1059,

If the phone is powered down, Xperia Companion will not recognise it of course. The Software repair process requires the phone to be powered off in order to initiate the software repair process. It will attempt to enter the phone into recovery mode where it will reflash and reinstall the firmware. If the issue is software related, the software repair will fix it.

There could be any number of reasons why this has happened. Without having it inspected, I can't tell you the cause.

Re: Xperia Z3 Dual Suddenly Dead

GForce1059 — Wed, 21 Dec 2016 23:51:41 GMT

As with most of the problems I have on this forum, mine will just be added to the long list of unresolved problems highlighted on this forum as these bulk standard responses are not helpful. The local phone repair shop has suggested buying a Samsung because it is more reliable than Sony.

Re: Xperia Z3 Dual Suddenly Dead

Uliwooly — Thu, 22 Dec 2016 00:02:25 GMT

@GForce1059

Are you saying that your Local support by Sony is telling you to buy a Samsung? I highly doubt that.

Re: Xperia Z3 Dual Suddenly Dead

GForce1059 — Thu, 22 Dec 2016 00:18:28 GMT

Uliwooly, Are you suggesting that local phone repair shops are all Sony?

Re: Xperia Z3 Dual Suddenly Dead

Uliwooly — Thu, 22 Dec 2016 00:20:59 GMT

@GForce1059

Could you answer my question, have you contacted your Local support ? make sure to click on that <<<< link >>>>> Local support

Re: Xperia Z3 Dual Suddenly Dead

GForce1059 — Thu, 22 Dec 2016 00:59:14 GMT

As this Xperia Z3 is the first Sony I have bought and it is the first phone that has broken down, I will just put this down to experience, cut my losses and just go for a more reliable make i.e. non-Sony.

Re: Xperia Z3 Dual Suddenly Dead

Uliwooly — Thu, 22 Dec 2016 01:02:02 GMT

@GForce1059

Up to you, but do let us know if you are going to answer the above questions, I don't want to assume but perhaps you did contacted your Local support and they realized that there was something wrong with the phone due to user or perhaps you went to a different place to repair the phone and after that your Local support said they can't do anything as the warranty is no longer valid since it has been tampered with, whatever the reason, do let us know if you are willing to let us help you.

Keep in mind that this is a global user based forum.

Re: Xperia Z3 Dual Suddenly Dead

GForce1059 — Thu, 22 Dec 2016 01:29:47 GMT

Uliwooly, Please note that my Xperia has been well looked after and is in pristine condition i.e it looks brand new and it has not been tampered. You need to admit that there are issues with the Xperia Z3 for it have developed this so-called motherboard problem that has been suggested.

Re: Xperia Z3 Dual Suddenly Dead

Uliwooly — Thu, 22 Dec 2016 01:46:26 GMT

@GForce1059

I won't admit something as I don't know what wast hee finding on the Sony support center Local support

On a side note I have a Z3 and I have not encountered this issue, again, did you contacted your Local support or a third party repair center?

What was the finding of your Local support IFF (iff = if and only if) you took it to a Local support aka official Sony repair center?

Re: Xperia Z3 Dual Suddenly Dead

GForce1059 — Sat, 24 Dec 2016 13:07:22 GMT

As the phone is no longer under warranty, and I am prepared to pay Sony Support to inspect it, I took it to a third party repair centre who says it's a motherboard issue. I thought the Xperia Z3 was fantastic before this issue and it was well looked after i.e never dropped or exposed to anything adverse. As such, I can only put it down to being unreliable for this to happen so soon. I will just buy a replacement phone rather than paying for this to be repaired as the same problem may re-occur.

Re: Xperia Z3 Dual Suddenly Dead

GForce1059 — Sat, 24 Dec 2016 13:09:02 GMT

I meant to say I am not prepared to pay Sony Support to inspect it.