topic Re: please help !! my XZ turn itself off and cannot turn it on in XZ Series

please help !! my XZ turn itself off and cannot turn it on

Drive7726 — Wed, 25 Jan 2017 10:19:30 GMT

I charge my XZ last night with normal like everyday.

In the morning my XZ it's OFF

i'm try every thing to turn it's ON but now still off

please help me. (T T)

Re: please help !! my XZ turn itself off and cannot turn it on

Don82 — Wed, 25 Jan 2017 10:32:37 GMT

You can try push power button + volume up for about 3sec together until it vibrates then you release them so it will reboot. Thats all i can think off

Re: please help !! my XZ turn itself off and cannot turn it on

Emir1 — Wed, 25 Jan 2017 10:45:19 GMT

Hi @Drive7726, so sorry to hear about that.

Could you try what @Don82, holding down the power- and volume up button until the device vibrates and then try to boot it? Alternatively, try removing the SIM- and SD cards and then try starting the device while having the charger connected. If it still does not boot, have it charge for at least 2 hours (if you haven't already, please try a different power source to see if that helps) and then try starting it again.

Let me know if that helps!

Re: please help !! my XZ turn itself off and cannot turn it on

Drive7726 — Wed, 25 Jan 2017 10:51:21 GMT

i am already try this solution but nothing happen sir

Re: please help !! my XZ turn itself off and cannot turn it on

Drive7726 — Wed, 25 Jan 2017 11:00:53 GMT

when I plug a charger cable in.

a charging light is not illuminated

and nothing happen sir

Re: please help !! my XZ turn itself off and cannot turn it on

Emir1 — Wed, 25 Jan 2017 11:10:06 GMT

While the carger is connected, could you try pressing and holding down the power- and volume up buttons simultenously again, but this time for 120 seconds (2 minutes)? If it still does not show any signs of life, please try performing a software repair using Xperia Companion using a computer to see if that helps.

Keep med posted!

Re: please help !! my XZ turn itself off and cannot turn it on

Drive7726 — Wed, 25 Jan 2017 17:29:20 GMT

I try to hold restart a device.

And then try to connected a device to PC companion software but it does not work.

PC companion don't see my phone.

Re: please help !! my XZ turn itself off and cannot turn it on

Don82 — Wed, 25 Jan 2017 17:56:55 GMT

1. Dont connect your phone yet.
2.open companion and open software repair.
3.let it load files it need.
4.then it will ask you to connect while you press down button together to find your phone model."phone must be off to connect".
5.it will flash the rom again and later you will be ask to disconect and restart.
Hopefuly it help you

Re: please help !! my XZ turn itself off and cannot turn it on

Drive7726 — Wed, 25 Jan 2017 19:35:44 GMT

it still cannot see my phone.sir

Re: please help !! my XZ turn itself off and cannot turn it on

Alessio_841 — Wed, 25 Jan 2017 20:07:03 GMT

Hi @Drive7726

My suggestion for your situation and problem is the following:

1) Charge your device for 2-3 hours;

2) Turn on your device without SD card and SIM

If the device turns on (try few times), I suggest you:

1) Factory reset (App>Settings>Backup & Restore>Factory Reset);

2) Download the latest version of Xperia Companion;

3) When is showed the "welcome screen" after the factory reset, plug your device to the PC; it might be recognized now;

4) Software Repair procedure.

However, the problem of these spontaneus reboots will be fixed in the next update according to a tweet of this support team.

For now you can try this procedure and let know if it helps!

Re: please help !! my XZ turn itself off and cannot turn it on

Don82 — Wed, 25 Jan 2017 20:44:12 GMT

Did you first open xperia companion?without connection of the phone.
Software repair.
Choose tablet or phone.
You go next with next page abouth you got 80% bat.
Next agree google therms.
Then it initialise.
Then you pres down volume then connect usb while stil pressed volume down.
Then you go tap next.
Untill it instal software.

Cant help otherwise.

Re: please help !! my XZ turn itself off and cannot turn it on

Emir1 — Fri, 27 Jan 2017 16:12:15 GMT

If you still can't perform a software repair and the behaviour persists, then I'm afraid that the next course of action that I recommend would be to have you device sent to an authorized service center. I advice that you get in touch with your Local support for further assistance in doing so, as they are well informed regarding local consumer laws and service routines.

Keep me updated!

Re: please help !! my XZ turn itself off and cannot turn it on

Drive7726 — Fri, 03 Feb 2017 07:22:01 GMT

Thank you everyone
Now u have my phone in return
I already sent my phone to service center
They changed Mother board and screen

I'm still thinking about what happen to make my phone failure cause i just bought it for one month

Thank you

Re: please help !! my XZ turn itself off and cannot turn it on

Emir1 — Fri, 03 Feb 2017 07:39:35 GMT

So happy to hear that it's been resolved!

I'm afraid that I do not know what may have happened, but nonetheless I'm happy for you.

Feel free to let me know should there be anything else that I may assist you with.