topic Re: Platinum XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! in XZ Series

Platinum XZ rev 2.0 Video playback (movies,games) stutters with EVERY rom??? HELP!!

Dreadish — Tue, 21 Mar 2017 13:44:29 GMT

Good day.
I have serious problem. The phone works perfectly otherwise, except i cant playback movies. they all stutter. I mean i had Xperia X before with SD650, and every single movie works flawlessy smooth, its like grafic proccesor has trouble rendering video. I tried everything. Hardware acceleration, software, force Gpu rendering all.
I flashed stock rom Marshmallow and two other marshmallow roms, tried all Nougat versions too. Same thing everywhere. I used MX player, custom ac3 codec , Bs player, VLC, all programs, i know all, i watch movies forever. first time i have trouble with playback.

Is it software problem, do i have too wait for final Nougat update 7.1.1 or is it my unit defection. Anywone else has this problem?
Video playback isnt smooth, it stutters!!

please help me before i go to servis.

here are benchmarks of benchmark 4

Geekbench Score
1581
Single-Core Score
3746
Multi-Core Score
Geekbench 4.0.4 for Android AArch64
System Information
Sony F8331
Operating System
Android 6.0.1
Build
39.0.A.1.213
Model
Sony F8331
Model ID
Sony F8331
Motherboard
msm8996
Processor
Qualcomm Qualcomm @ 1.59 GHz
1 Processor, 4 Cores
Processor ID
ARM implementer 81 architecture 8 variant 1 part 517 revision 2
Governor
interactive
Memory
2.69 GB
Single-Core
Crypto Score797
Integer Score1417
Floating Point Score1556
Memory Score2184
AES
797
615.1 MB/sec
LZMA
1283
2.00 MB/sec
JPEG
2326
18.7 Mpixels/sec
Canny
1643
22.8 Mpixels/sec
Lua
1259
1.29 MB/sec
Dijkstra
1882
1.27 MTE/sec
SQLite
1208
33.5 Krows/sec
HTML5 Parse
1473
6.69 MB/sec
HTML5 DOM
412
373.8 KElements/sec
Histogram Equalization
1286
40.2 Mpixels/sec
PDF Rendering
1767
47.0 Mpixels/sec
LLVM
1509
103.8 functions/sec
Camera
2254
6.25 images/sec
SGEMM
528
11.2 Gflops
SFFT
1159
2.89 Gflops
N-Body Physics
1415
1.06 Mpairs/sec
Ray Tracing
1860
271.7 Kpixels/sec
Rigid Body Physics
2232
6534.6 FPS
HDR
2676
9.70 Mpixels/sec
Gaussian Blur
2405
42.1 Mpixels/sec
Speech Recognition
1138
9.74 Words/sec
Face Detection
2042
596.7 Ksubwindows/sec
Memory Copy
2790
7.73 GB/sec
Memory Latency
1782
4.12 Moperations/sec
Memory Bandwidth
2098
11.2 GB/sec
Multi-Core
Crypto Score1985
Integer Score4198
Floating Point Score4106
Memory Score2628
AES
1985
1.50 GB/sec
LZMA
4206
6.57 MB/sec
JPEG
6416
51.6 Mpixels/sec
Canny
5061
70.2 Mpixels/sec
Lua
3739
3.84 MB/sec
Dijkstra
4864
3.29 MTE/sec
SQLite
3424
94.9 Krows/sec
HTML5 Parse
4102
18.6 MB/sec
HTML5 DOM
1616
1.46 MElements/sec
Histogram Equalization
4414
137.9 Mpixels/sec
PDF Rendering
4993
132.7 Mpixels/sec
LLVM
3654
251.3 functions/sec
Camera
6616
18.3 images/sec
SGEMM
1548
32.7 Gflops
SFFT
3160
7.88 Gflops
N-Body Physics
3406
2.54 Mpairs/sec
Ray Tracing
4858
709.4 Kpixels/sec
Rigid Body Physics
5762
16869.8 FPS
HDR
7467
27.1 Mpixels/sec
Gaussian Blur
5308
93.0 Mpixels/sec
Speech Recognition
3575
30.6 Words/sec
Face Detection
5023
1.47 Msubwindows/sec
Memory Copy
3659
10.1 GB/sec
Memory Latency
1573
3.63 Moperations/sec
Memory Bandwidth
3156
16.9 GB/sec

And compute test

Geekbench Score
7023
RenderScript Score
Section Description Compute
RenderScript RenderScript performance 7023
Geekbench 4.0.4 for Android AArch64
System Information
Sony F8331
Operating System
Android 6.0.1
Build
39.0.A.1.213
Model
Sony F8331
Model ID
Sony F8331
Motherboard
msm8996
Processor
Qualcomm Qualcomm @ 1.59 GHz
1 Processor, 4 Cores
Processor ID
ARM implementer 81 architecture 8 variant 1 part 517 revision 2
Governor
interactive
Memory
2.69 GB
RenderScript
Score7023
Sobel
13361
588.6 Mpixels/sec
Histogram Equalization
9520
297.5 Mpixels/sec
SFFT
1653
4.12 Gflops
Gaussian Blur
10684
187.2 Mpixels/sec
Face Detection
4665
1.36 Msubwindows/sec
RAW
6743
65.3 Mpixels/sec
Depth of Field
18964
55.1 Mpixels/sec
Particle Physics
4417
698.3 FPS

Re: Platinum XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!!

Dreadish — Wed, 22 Mar 2017 09:50:18 GMT

Nothing?

Sony do you know about this bug?

Please, i need too know if this is gonna be resolved? I dont wanna send it too servis just so they will tell me its nothing wrong, that the playback issue is gonna be repair with future updates...

I test it in safe mode also. Same thing. Is it software problem and still didnt remove that bug from all thoes updates that went released already?

Can someone confirm this or any help will be much apreciated.

Thank you in advance

Re: Platinum XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!!

Lord_viridis — Wed, 22 Mar 2017 10:02:16 GMT

What video file type is it?

Re: Platinum XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!!

Dreadish — Wed, 22 Mar 2017 10:04:05 GMT

I tried em all, from mp4 , mkv movie, avi movie with either mp3 or ac3 (i have custom ac3 codecs also). I tried all formats. Exacly same movie rips i used too play on previous devices such as Xperia X and test it on j7 samsung for example. worked fine there.

Re: Platinum XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!!

Lord_viridis — Wed, 22 Mar 2017 10:30:41 GMT

That does sound very odd, I play 100mb/sec 4k files on mine with no issues so it sounds VERY odd that yours is having issues
Do you have any developer options enabled relating to the gpu?

Re: Platinum XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!!

Dreadish — Wed, 22 Mar 2017 10:38:23 GMT

No, nothing is enabled, i also tried enabled force GL and other options, and it didnt do much difference. what rom do you use?

Re: Platinum XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!!

Lord_viridis — Wed, 22 Mar 2017 10:43:15 GMT

Stock UK customisation.
Are the files on sd card or internal?
Does it also skip if playing videos recorded on the phone camera?

Re: Platinum XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!!

Lord_viridis — Wed, 22 Mar 2017 10:44:14 GMT

Stock video player or 3Rd party?

Re: Platinum XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!!

Dreadish — Wed, 22 Mar 2017 11:00:47 GMT

i tested 4k just now and 1080 with camera, mostly video plays very smooth, ocasional one skip frame barelly visible, but im guessing thats normal.

Yesterday i tested black verison of XZ in the store, has exacly same issues - then i tried same thing on XA model and its worked perfectly playback. so thats that!!! :////

Today i test all with stock player Album and foto, since u are unable too use third party when youre in safe mode, in wich i tested.

But i use mx player always since forever, also tried with bs player and vlc, suppose to be best players. They all work on older phones. exacly same conditions, same version of program etc...

Re: Platinum XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!!

Lord_viridis — Wed, 22 Mar 2017 11:01:59 GMT

Yeah, it doesn't sound right tbh.

Re: XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! hidden hardware erorr???

Dreadish — Thu, 23 Mar 2017 10:47:16 GMT

Why isnt anybody from Sony getting me answer. Tweo stores with two XZ,s with same firmware as mine (either marshmallow or nougat) wich i tested, were same problematic playback with stuttering.

Is the whole serie that is broken. Do i have defected device?

I purcased it 7 days ago, can please someone from Sony confirm that its hardware releated problem with certain series production?

I need help before i send this too servis....

I already posted benchmark resoults in first post, now there is also atuntu here:

Is this playback issues on certain series - is it hidden bug of hardware? then its defected?

Re: XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! hidden hardware erorr???

Lord_viridis — Thu, 23 Mar 2017 12:39:47 GMT

Is there any way you can record and show the stuttering.

Re: XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! hidden hardware erorr???

Dreadish — Thu, 23 Mar 2017 12:55:17 GMT

No, its not like not-notisable. the salesmen in that mobi store i was yesterday he saw it from 1 meter away. He coudnt believe it that his unit does this also. He updated the system afterwards and and called me at evening last night too tell me that update didnt help either, that it still skipps frames , picture framerate skippint stuttering.....question is , is it unit fault, or software.... thats all im asking. Maybe most xz users didnt mentoned that playback problem, cause they think its normal, but its wayyy not!

Re: XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! hidden hardware erorr???

Lord_viridis — Thu, 23 Mar 2017 14:52:05 GMT

Ok I'll test mine some more.
Can I ask the particulars of a file that is bad for you.
Codec.
Frame rate
Bitrate
I'll see what I can replicate

Re: XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! hidden hardware erorr???

YoGem — Thu, 23 Mar 2017 18:17:40 GMT

@Dreadish I don't own an XZ but I have a question for you, where those videos are stored? Internal storage or SD card? I suppose you store them in the SD card, did you try to watch the video, from the same SD card but with a different phone? Is the content of your SD card encrypted? What kind/class of SD card is?

The only stuttering affecting video performance I can think of is usually related to a bottleneck during the read/decoding/render process, skipping frames happens when it's not possible to sync video and audio.

Re: XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! hidden hardware erorr???

Dreadish — Thu, 23 Mar 2017 18:23:07 GMT

Card is class 10 - sony 90 mgbits ......well i did copy the files on all 5 phones i tested too internal storage too and tried played from there.

Do i have too format sd card and put movies back in what i can do?

Too answer about the codes and program:

-mx player from play store

-ac3 custom codec from mx player download site. (this is verified for last two years on few devices and its not problem with thoes programs.

movie: The.Darkness.2016.1080p.WEB-DL.DD5.1.H264-FGT

Gladiator.EXTENDED.REMASTERED.2000.720p.BrRip.x264.BOKUTOX.YIFY

or any other movie i have (different ones, mkv, with mp3, avi, mp4 etc etc)

Re: XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! hidden hardware erorr???

pisquare — Thu, 23 Mar 2017 19:22:56 GMT

Hi @Dreadish I have my XZ forest blue till January. I have the same problem from the first day. When i record, scene stutters. When i view that video, stutters again. I did software repair. It fixed for a while, now i have the same problem.

Re: XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! hidden hardware erorr???

YoGem — Fri, 24 Mar 2017 00:50:42 GMT

@Dreadish first I want you to use the same SD card on different phones to see if the video stutters, if they do stutter using the same SD on different phones, then you can try to copy videos in your computer and then trying to format the SD card and copy the videos back on it.

Re: XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! hidden hardware erorr???

Dreadish — Fri, 24 Mar 2017 07:20:25 GMT

I actually copied the movies FROM PC too internal storage of the phone also. (same movies that are on sd card, i just have them on pc too.) Formatted sd card 3 days ago already.

I just tested the movies again on midrange device Samsung j7, and also Xperia Xa, and J5. Movies play perfectly there either from sd card or internal. They pplay smooth under all conditions in player settigns (hw , sw or hw+ decoding).

Is there any other test i can perform with numbers, wich i didnt already, and would show any hardware or software faults. Currently using 442, latest March update of nougat (tried older roms already too). I have strange feeling that this device is broken - but could it be? when ALL FIVE XZ,s i tested in five different shops in stores have same issue? ( any any other midrange phone different brands works flawlessy playback)?

Re: XZ rev 2.0 Video playback (movies) stutters with EVERY rom??? HELP!! hidden hardware erorr???

Dreadish — Sun, 26 Mar 2017 06:30:58 GMT

Here is new atuntu fom Android 7.0 442 version (my region - Slovenia) .
Atrax"s atuntu in one of pvrevious,s posts shows his ram almost 50% higher then mine..... ????this isnt normal?
Is it just me, or the Ram is very low? or not? I tested one more device in the shop, that one has Cpu for over 10000 lover number, and ram around 8700.
And another question - is it normal that Snapdragon 820 and all other strong hardware wich this phone "suppose" too have, ARENT playing full framerate when performing 3d tests ??
I tried Asfalt Airborne 8, also stutters , "forced Gpu improved a little but still frames werent smooth", so games also stutter mostly.
Also here is specs from CPUZ.....

one of the users CPu-z shows 2773 MB RAM , and mine is 2757 MB. Sony please can u explain?

My unit is Rev 2.0 (SLovenia, Croatia)

Please sony support, im a fan user of Sony for years now (i had z1,z3, z3c , X and now XZ) and first time im really disapointed for the first 10 days that i have phone, i cant solve thisproblem. If i would knew if this is a software problem ok, ill wait for the unpdate, but if not (suspision shows Ram numbers), then its factory fault, so please i need you too know, otherwise i will have too move on away from Sony and rever too other brands if my disapointment continus.

Any information about revison problems? or different ram modules in units??

Here is my info..