Pincode issues

Garumon — Wed, 10 Jun 2020 07:53:29 GMT

So, at the weekend I disabled the fingerprint sensor for unlocking my phone and then enabled it again on Monday.

Since then, my phone hasn't been recognising my pin code and will only accept my finger print to unlock. If I try to unlock using my pin the screen goes black, and my phone remains locked. I removed my phone case to see if that was affecting it and it didn't make any difference.

I went into settings to see if I'd set it up wrong or something, but when I enter my pincode to be able to make changes it leads to a blank white page and if I try again it just crashes the settings app.

This is incredibly annoying as it limits my use of my phone, especially in instances when the fingerprint sensor doesn't work.

I'm certain that the code is correct.

Re: Pincode issues

_alexdon_ — Thu, 11 Jun 2020 07:23:38 GMT

@Garumon do you have any exchange accounts on your device?

Did you try also to remove the PIN in safe mode? I'm thinking of an app interfering.

topic Pincode issues in XZ Series

Pincode issues

Re: Pincode issues