https://community.sony.cz/t5/x-series/tried-to-repair-my-my-phone-using-xperia-companion-and-now-it-s/m-p/3642252#M12157 <P>Then try again.</P><P>Take care that the battery is charged before you do the software repair.</P><P>If necessary do a force stop. (see manual)</P><P>If you can't find it don't hesitate to ask again.</P> Fri, 19 Apr 2019 23:50:58 GMT Strampke 2019-04-19T23:50:58Z https://community.sony.cz/t5/x-series/tried-to-repair-my-my-phone-using-xperia-companion-and-now-it-s/m-p/3642251#M12156 <P>I honestly don't know what to do</P> Fri, 19 Apr 2019 08:57:48 GMT https://community.sony.cz/t5/x-series/tried-to-repair-my-my-phone-using-xperia-companion-and-now-it-s/m-p/3642251#M12156 Pvr0 2019-04-19T08:57:48Z https://community.sony.cz/t5/x-series/tried-to-repair-my-my-phone-using-xperia-companion-and-now-it-s/m-p/3642252#M12157 <P>Then try again.</P><P>Take care that the battery is charged before you do the software repair.</P><P>If necessary do a force stop. (see manual)</P><P>If you can't find it don't hesitate to ask again.</P> Fri, 19 Apr 2019 23:50:58 GMT https://community.sony.cz/t5/x-series/tried-to-repair-my-my-phone-using-xperia-companion-and-now-it-s/m-p/3642252#M12157 Strampke 2019-04-19T23:50:58Z https://community.sony.cz/t5/x-series/tried-to-repair-my-my-phone-using-xperia-companion-and-now-it-s/m-p/3642253#M12158 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1243865">@Pvr0</A>, let me see if I can be of any help here.</P><P><SPAN>Firstly i would suggest that you try removing the SIM&nbsp;</SPAN><SPAN>card, and then try restarting the phone. If the phone restarts successfully after you remove the SIM card it might be the SIM card that needs to be replaced.&nbsp;&nbsp;</SPAN><SPAN>Secondly you could also try to remove the SD Card if you have one.&nbsp;If the phone restarts successfully after you remove the SD card, your SD card may be damaged and in need of replacement.</SPAN></P><P><SPAN>If none of these measures manages to get the phone out of the boot loop I recommend that you try to perform a&nbsp;<A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_self">software repair </A>again using a computer and Xperia Companion as&nbsp; <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/79201">@Strampke</A>&nbsp;mentioned. Please note that since the device cannot pass the boot screen, you need to start the repair without&nbsp;the phone plugged in and make sure to tick the box in the bottom left corner "My device cannot be detected or started, or is a Smartwatch 3" and then click on "Next". After this you should be able to follow the on screen instructions given by Xperia Companion.</SPAN></P><P><SPAN>If the software repair doesn't help, contact your&nbsp;<A href="https://support.sonymobile.com/global-en/contactUs/" target="_self" rel="nofollow noopener noreferrer noopener noreferrer noopener noreferrer noopener noreferrer">local support team</A>&nbsp;in order to have the phone sent in to an authorized service center.&nbsp;If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.</SPAN></P><P><SPAN>Let me know if that helps!&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.cz/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></SPAN></P> Thu, 25 Apr 2019 13:39:37 GMT https://community.sony.cz/t5/x-series/tried-to-repair-my-my-phone-using-xperia-companion-and-now-it-s/m-p/3642253#M12158 Martin1 2019-04-25T13:39:37Z