https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539425#M4056 <P>Yes, I have a glass. But when I'm calling in Viber everything is working</P> Sat, 06 May 2017 19:08:27 GMT Tetiana1 2017-05-06T19:08:27Z https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539423#M4054 <P>When I make a call in phone (or messanger) the screen became black and I can not fix it until someone (in the other side) finish the call. I can not use the phone during the call at all. And when I'm calling someone,and nobody pick up the phone, I also can not finish the call, because the screen stays black, as I said. Can you please help me?&nbsp;</P> Sat, 06 May 2017 17:21:22 GMT https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539423#M4054 Tetiana1 2017-05-06T17:21:22Z https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539424#M4055 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1005381">@Tetiana</A></P><P>Does your phone has a protective case, film and/or glass?</P> Sat, 06 May 2017 18:03:45 GMT https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539424#M4055 Uliwooly 2017-05-06T18:03:45Z https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539425#M4056 <P>Yes, I have a glass. But when I'm calling in Viber everything is working</P> Sat, 06 May 2017 19:08:27 GMT https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539425#M4056 Tetiana1 2017-05-06T19:08:27Z https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539426#M4057 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1005381">@Tetiana</A></P><P>remove it &gt; clean the proximity sensor &gt; report back.</P> Sat, 06 May 2017 19:15:40 GMT https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539426#M4057 Uliwooly 2017-05-06T19:15:40Z https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539427#M4058 <P>I can't remove it, it's spesial glas... And when I use viber everything works...&nbsp;</P> Sat, 06 May 2017 19:41:59 GMT https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539427#M4058 Tetiana1 2017-05-06T19:41:59Z https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539428#M4059 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1005381">@Tetiana</A></P><P>Settings &gt; about phone &gt; diagnostics &gt; test the proximity sensor.</P><P>Keep in mind that if you send it in, they will remove the glass.&nbsp;</P><P>Also, test it in &gt;&gt;&gt; <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A></P> Sat, 06 May 2017 19:54:56 GMT https://community.sony.cz/t5/x-series/sony-xperia-x-screen/m-p/3539428#M4059 Uliwooly 2017-05-06T19:54:56Z