topic Caller can't hear me after a while in X Series

Caller can't hear me after a while

Vix1 — Thu, 18 May 2017 14:00:07 GMT

Hi, every phone call I make or receive does the same thing. We can hear each other for a few minutes, then I can hear them, but they can't hear me. If I lift the phone away from my ear and back again, it works again for a few minutes, then does the same.

Is it the screen going black?

Re: Caller can't hear me after a while

Emil — Thu, 18 May 2017 14:19:13 GMT

Hi @Vix1 and welcome to the community,

I'm sorry to hear this.

Is it the same when you use the loud speaker or a headset during a call? The screen goes black when you cover the proximity sensor during calls, this should not have any effect on sound during calls.

I recommend that you reboot your device to safe mode to see if this behavior is due one of your downloaded apps. When your phone is in safe mode all downloaded apps are temporarily disabled.

Let me know how it goes.

Re: Caller can't hear me after a while

Vix1 — Thu, 18 May 2017 14:22:16 GMT

Hi Emil,

Thank you for the reply. It works fine when on loudspeaker, or Bluetooth to the car.

It has been like since I got it, so I don't believe it is something I have installed, but I will reboot in safe mode now and let you know.

Thank you

Re: Caller can't hear me after a while

Vix1 — Thu, 18 May 2017 14:30:49 GMT

Hi, same issue in safe mode unfortunately.

Re: Caller can't hear me after a while

Emil — Thu, 18 May 2017 14:51:26 GMT

If it's the same behavior in safe mode I recommend that you perform a software repair using Xperia Companion to rule out that anything software related is causing this behavior.

Keep me posted on how it goes!

Re: Caller can't hear me after a while

Vix1 — Thu, 18 May 2017 15:39:06 GMT

Hi, thank you so much for trying to help. That didn't work

Re: Caller can't hear me after a while

Emil — Fri, 19 May 2017 10:30:16 GMT

I see, I would recommend that you try to make a phone call using a different SIM card. This is to see if what you are experiencing is related to your network rather then your phone.

Keep my updated on how it goes.

Re: Caller can't hear me after a while

Vix1 — Fri, 19 May 2017 17:50:39 GMT

Hi Emil,

No, that isn't it. Thank you for trying. It works fine when hands free too.

Re: Caller can't hear me after a while

Emil — Mon, 22 May 2017 15:35:18 GMT

I see @Vix1. I'm afraid if there is no change after doing a software repair and using a different SIM card, all I can recommend is that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for further troubleshooting and repair.

Let me know how it works out.